
Associate Head, Access & Delivery Services at North Carolina State University
Chattanooga, Tennessee Area

Associate Head, Access & Delivery Services at North Carolina State University
Chattanooga, Tennessee Area
(Educational Institution; Higher Education industry)
January 2009 — Present (1 year )
Shares leadership of a department that is engaged in developing and implementing next-generation user services, personalized to bring needed information to the user, any time, any place.
Provides front-line management and support of circulation and collection maintenance services, staffed by 13 full time employees and a large cadre of student assistants. Supervising, coaching, and developing staff are key responsibilities.
Recommends, articulates, and administers library access policies for the University community and the public, and maintains active, effective communication with library employees and user groups.
In collaboration with other departments, helps customize and extend the integrated library system (SIRSI Unicorn) to advance services and deliver essential management information.
(Educational Institution; Higher Education industry)
July 2007 — December 2008 (1 year 6 months)
•Lead subject-specific library instruction for both freshman and advanced level courses, as well as library workshops
•Conduct one-on-one instruction with faculty, staff, and students.
Prepare instructional materials and library research assignments
•Participate in the development and maintenance of website content relevant to instructional services
•Staff the Reference Desk for 8 - 12 hours per week, including evenings and weekends
•Participate in the development and maintenance of website content and print materials relevant to reference services.
•Perform collection development and outreach activities in assigned areas.
•Participate in library-wide efforts such as planning, goal setting, committee work, etc
(Educational Institution; 5001-10,000 employees; Higher Education industry)
January 2007 — July 2007 (7 months)
•Monitor the maintenance of the file systems including the PeopleSoft Student Data System and the On-line Application System.
•Ensure timely and proper processing of admission paperwork, keep up to date on guidelines and procedures, and provide support to the admissions staff in reviewing education credentials, theses and dissertations processing and degree certification and clearances.
•Review international educational documents and forward non-standard cases to Assistant Dean.
•Review theses and dissertations for compliance with Graduate School guidelines. Review format, abstract, etc. and follow up with student and department for resolution as necessary.
•Process withdrawals, leaves of absence, graduate transfer credit petitions, time limits, add/drop, late registration, overloads, program/plan changes, and secondary programs as directed by the Assistant Dean.
•Interpret University procedures and regulations to departmental representatives and other administrative offices.
(Educational Institution; 10,001 or more employees; Higher Education industry)
July 2006 — January 2007 (7 months)
MS , Technical Communication , 2009 — 2012 (expected)
Specializing in Industrial Training & Development and Organizational Information Systems.
MFA , Creative Writing: Poetry , 2007 — 2009
Poetry concentration, graduation November 2009.
N/A , English Literature , 2008 — 2008
N/A , Instructional Systems Design , 2006 — 2007
Two semesters graduate coursework in instruction, pedagogy and classroom technology use.
MLS , Library & Information Science , 2005 — 2006
Specialization in academic librarianship, reference work and instruction. Coursework included classes in humanities reference, social science reference, science & technology reference, medical informatics, and instructional design.
N/A , Political Science , 2001 — 2003
2 years of graduate coursework in political science with concentrations in international relations, international conflict, international political economy, quantitative methodology & game theory
BA, BA , International Relations, Economics , 1997 — 2001