Account Manager at DATA Service S.p.A.
Rome Area, Italy
Account Manager at DATA Service S.p.A.
Rome Area, Italy
Data Service SpA is an Italy-based supplier of operations outsourcing and technical services. The Company provides services ranging from document management outsourcing to business process outsourcing. It offers cheque processing, data entry, help desks, physical and electronic filing of documents, and back office administration services to banking institutions and public entities. The Company’s customer’s portfolio includes mainly banking and insurance companies, public administration and industrial customers.
Recently Data Service has acquired 100% of the shares of Praxis Calcolo and Universo Servizi.
Responsibilities include:
Sales of outsourced accounts mail room, document management & workflow solutions and BPO.
Strategic Consulting, including business plan & sales strategy development;
Generated new development deals.
Senior Consultant in Enterprise Software solutions for content management. Cross functional experience in sales, implementation and management. Excellent problem solver, communicator, and team player
* 10+ years Customer service and support
* 7+ years Hummingbird Suite Enterprise Content Management
* 4+ years Team management experience
- Good technical background (Software/System Engineer)
- Good analytical skills to diagnose problems and develop practical solutions.
- Solid writing and speaking skills to compose high quality technical documentation.
- Good interpersonal and communication skills to develop productive working relationships.
- Good skills in teaching.
Hummingbird DM & FileNET P8 Certified Professional.
* Hummingbird/FileNET Architecture & Implementation
* Enterprise Content Management processes / best practices
* Enterprise Software Deployment
* Customer & Account Management
* Business Analysis for software design and implementation
* Team Leadership
* Technical Support
* Trouble Shooting & Debugging
(Privately Held; 11-50 employees; Information Technology and Services industry)
January 2008 — Present (9 months)
My role is managing existing customers and creating new business opportunities with new prospects on document services.
(Privately Held; 11-50 employees; Information Technology and Services industry)
March 2007 — December 2007 (10 months)
I was responsible for project execution and delivery, client relationship management, business development and thought leadership.
Demonstrated success in managing teams and delivering projects on time and within budget. Experienced in business development activities: client relation management, proposal development and sales presentations.
Relevant customers in Italy are ENEL (Italian Electric Company - PUMA Project), Senato della Repubblica, ENI (Italian Energy Company - WIPS Project), Notartel (IT company of the National Board of the Rolls of Italian Public Notary).
(Public Company; 1001-5000 employees; HUMC; Computer Software industry)
September 2006 — February 2007 (6 months)
Professional Services consulting, project management, direct and indirect pre-sales support and post-sales support for complex integration solutions in a wide range of verticals and organizations.
(Privately Held; 1001-5000 employees; Information Technology and Services industry)
November 2000 — August 2006 (5 years 10 months)
Lead project teams of up to 10 people, define and manage the costs, manage the relationship with the customer, define goals and target for that customers.
Overall project management and functional responsibility of related client projects.
My personal and professional aim is to set-up an Enterprise Content Management Competence Center with Hummingbird Suite (ECM platform).
Supporting Sales in the acquisition of new projects and customers.
Relevant customers in Italy are TELECOM ITALIA (TLC Company), TIM (TLC Company) and ENEL (Primary Italian Electric Company - SIPAD Project (Integrated Documents/Knowledge Managements System with SAP R3 PM/PLM)).
(Privately Held; 11-50 employees; Information Technology and Services industry)
November 1998 — October 2000 (2 years)
Software Developer and Analyst.
Relevant customers in Italy are TELECOM ITALIA (TLC Company) and FINSIEL (IT Company).
(Privately Held; 11-50 employees; Information Technology and Services industry)
November 1996 — October 1998 (2 years)
Software Developer and Analyst.
Relevant customers in Italy are TELECOM ITALIA (TLC Company) and Ministry of Foreign Affairs (Italian Government).
(Privately Held; 10,001 or more employees; Telecommunications industry)
November 1993 — October 1994 (1 year)
FILENET Certificate 2006 — 2006
FILENET Certificate 2006 — 2006
Ascent Capture 7.5 2006 — 2006
Kofax Technical Solutions Specialist
Hummingbird Certificate 2005 — 2005
Computer Science 1991 — 1992
I have been attend the first two years (7 exams).
1986 — 1990
Sport, new technology, photography, acquarium, diving, travel.
Ten years football referee of the Italian Football Federation (FIGC - AIA) in Rome, Italy