Aaron Surina

Aaron Surina

Critical Networks Consultant

Location
Salem, Oregon (Portland, Oregon Area)
Industry
Telecommunications

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Aaron Surina's Overview

Current
Past
  • Critical Telephony Engineer (State of Oregon VoIP/TDM) at Verizon Business
  • Android Travel Apps Portfolio Developer at Invincible Domains Information Safety and Solutions
  • Voice Network Solutions Consultant at US Government Agencies
  • Enterprise Networks Engineer at Nortel
  • Senior Network/Telecom Analyst at Kaiser Permanente Information Technology
  • Consultant / Owner at Invincible Domains
  • Sr Telephony Engineer at Rodine Communications
  • Sr Telephony Engineer at Cohesive Connections LLC
  • Project Manager at Tek Systems
  • IT Solutions Consultant at Hewlett Packard
  • Phone & Data Installation Tech at Metzker Communications Inc
  • Volunteer Search and Rescue / Communications Support at Snohomish County Sheriff's Volunteer Search and Rescue

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Education
  • Global Knowledge NCTE
  • Global Knowledge NCTS
  • Lake Washington Technical College (Cisco)
Recommendations

5 people have recommended Aaron

Connections

277 connections

Websites

Aaron Surina's Summary

Serve as primary technical architect/engineer/consultant for developing,engineering, and installing complex secure wired and wireless data and voice IP networks on and off corporate, government and educational campus environments.

Strong telecommunications background within emergency services, emergency management, homeland security, and disaster planning, response, and recovery. Received certificate of appreciation from the secret service and president Bush during the aftermath of Hurricane Katrina for Emergency Management Communication and Infrastructure Support.

I helped bring the dialtone back during Katrina at 911 centers, police stations, hospitals, train yards. I did oversee dozens of projects simultaneously with the dozens of corporate general contractors.

Attending to customers, gathering information and creating SOW's, professional solutions based on customer requirements, create an efficient solutions review process, installation of infrastructure devices or medium, planning, and customer retention. Numerous IT industry real world experience and focus,

Handle trouble ticket queues. Manage queues and tasks among multiple teams and departments or team members. Operate within a group effectively and efficiently while always listening to team feedback or status reports. Able to assist in university, corporate and private work, infrastructure support, consultation, network support for phone & data related configuration, cabling, and post installation testing. I excel in network trouble isolation and trouble elimination on IP networks and WAN / VPN solutions that are custom or mixed 3rd party equipment. I listen to my customers and team in an effort to consider their input. Often I take notes. I work hard and I show up on time. Everytime.

Specialties

Listening to the customer! :)
Also familiar with Cisco, Nortel, Avaya, Siemens network consulting, troubleshooting, voice engineering, Many 3rd party vendor PBX related Systems exposure in the last decade programming, isolating trouble, Asterisk Design and integration of analog and voip technologies. Phone network installations, server setup, system configuration, troubleshooting, security and more. Multiple years of field experience with network troubleshooting and isolation procedures.

Aaron Surina's Experience

Critical Networks Consultant

State of Oregon

Government Agency; 10,001+ employees; Government Administration industry

Currently holds this position

Critical Telephony Engineer (State of Oregon VoIP/TDM)

Verizon Business

Public Company; 10,001+ employees; VZ; Telecommunications industry

June 2010 – December 2011 (1 year 7 months) Salem, Oregon

Manage all break/fix maintenance obligations for any and all telephony related networks and equipment for the state of oregon along the oregon coast. Ensure timely delivery of effective solutions and ensure the client needs are met beyond the scope of service level agreements. Troubleshoot, MAC, implement, upgrade, expand and provide service to all oregon state facilities along the Oregon coast. Provide emergency support and assistance for any maintenance related telephony requests as well as organize with my management all scheduled service obligations and duties required. I keep the State of Oregon along the coast communicating under any and all circumstances. Senior Telephony Engineer for all service in my region.

Android Travel Apps Portfolio Developer

Invincible Domains Information Safety and Solutions

November 2009 – December 2011 (2 years 2 months) Android Mobile Phones and Tablets

Writing software for the android os smartphone platform. Write a program that gives rescue and aid workers unfamiliar or familiar with Japan ease of mind knowing exactly how far nuclear threats are, where redcross shelters are, the google find people locator, radiation maps, weather trends, map waypoints, GPS visible address in realtime, a choice to have the address spoken audibly, bugfree and deployed before 1 week passes after nuclear incident. This app is a success, almost 1,000 downloads the first 2 weeks, and climbing.
market.android.com searching for japan nuke zone for a view or download it for free.

Voice Network Solutions Consultant

US Government Agencies

Information Technology and Services industry

February 2009 – June 2010 (1 year 5 months) United States

Assist clients with various IP and Telecom related hardware implementations. Fix and restore production call pilot voicemail system. Work with Nortel ETAS on defective hardware and Nortel RMA procedures. Run patches on PBX and related hardware per recommended procedure. Isolate problems within IP Network environment and provide solution to restore services. Create Bayface layout and detailed spreadsheets out of system printouts for customer documentation. Provide oral and written communications to vendors and clients as pertains to tasks delegated to me. Provide punctual support for remote clients pertaining to the BSR series of Nortel switches and encrypted vpn tunnels with cisco and/or other 3rd party equipment. Provide client support for telecommute customers who depend on vpn based solutions to enable satellite IP / VoIP telephony.

Enterprise Networks Engineer

Nortel

Public Company; 201-500 employees; NRTLQ; Telecommunications industry

March 2009 – November 2009 (9 months) Santa Clara, California

Manage the conversion process of older legacy, sl1, meridian1 and similar customer pbx databases to the cs1000 or recent release systems. Design and execute an upgrade path for any customer EOL pbx to migrate to a newer switch. Perform consistency checks, quality conversion metrics and associated responsible switch operational tasks to ensure the vendor teams in the field operate seamlessly while installing new switches for various customers. Table all migration discussions, presentations and concerns. Manage a lab at Nortel’s silicon valley location in Santa Clara, California ensuring all deliverables are met in a timely fashion and are properly migrated. Reduce number of programming hours being spent in the field by vendor resources, managing an effective lab environment on the Nortel campus.

Senior Network/Telecom Analyst

Kaiser Permanente Information Technology

2007 – February 2009 (2 years)

Senior Network Telecom Analyst
Planning, designing, and installation of telecommunication equipment. Provide architect level support for all vendor technicians. Maintenance of Nortel 81C / CS1000MG. Call Routing Design and Maintenance of Nortel's Call Pilot voicemail systems. ACD and Call Center skillset design including queues and custom agent services for effectively routing calls and cut business costs with effective use of technology. Implementation of the first successful northern California WAN wide mpls VoIP migration. Run and maintain a Siemens / Rolm 9005 PBX. Create complex call routing solutions on the Phonemail platform. Prepare communication cost cutting procedure for least cost routing of calls. Train other analysts on the Nortel platform and provide peer support to any and all peers that reach out for assistance. Prepared appropriate deliverable requirements to vendors for turnover preparation. Meet deadlines prepared and with a smile. "The Motivator"

Consultant / Owner

Invincible Domains

November 2004 – December 2008 (4 years 2 months)

Acquiring customers, gathering information regarding solutions, installation of infrastructure devices or medium, consulting, invoicing, marketing, planning, and customer relations. All Information Technology and/or communications related commerce. Assisted in University M/A/C work, infrastructure support, consultation, marketing, search engine optimization with Google, installed sbc wifi for caribou coffee contracts from Black Box Network Services in the Atlanta area including installing all hardware, configuration, cabling, and post installation testing. Change work at Wal-Marts including new cable installation, moves, changes to existing infrastructure. Residential low voltage installation including surround sound, all phone, cable TV coax, and network installations. Some more experience includes: Alarm systems, Theatre systems, XBOX gaming networks, voice/data integration within commercial and residential environments.

Sr Telephony Engineer

Rodine Communications

Privately Held; 51-200 employees; Information Technology and Services industry

March 2007 – October 2007 (8 months)

Install numerous types of Nortel key system as well as the call pilot systems and applications. Create complex custom call routing trees, call pilot applications and ACD trees. Troubleshoot pre-configured systems for bugs and fix according to end user preferences.
Custom phone system requests, IP/Voip tunneled for providing remote end user function via ipv4 and ipv6. Implement T1 OSP installations across several miles using analog repeaters and outside cabling procedures. Perform Tellabs t1 setup and configuration for Florida Power and Light. Upgrade and maintain voice network at the Colorado plains medical center Hospital in Fort Morgan, Colorado.

Sr Telephony Engineer

Cohesive Connections LLC

July 2006 – March 2007 (9 months)

Connect with clients on an individual basis to assess and design a custom solution based on their needs. Quote presales solutions for new clients. Installation, maintenance and configuration of release 4.5 based cs1000 pbx systems. Complete customer solution implementations of BCM and NORSTAR systems. Report on site surveys and create asbuilt documentation. SUPERDOME installation of WLAN encrypted mesh network with over 180 Access Points utilizing Vowifi phones / portable ticket scanners and pocketPC based utilities.
Performed pbx/ivr systems installation and troubleshooting on all types of Nortel systems. Complete creation and maintenance regarding documentation procedures. Interaction with vendors regarding backcharges and deadlines for milestones in projects. The Motivator.

Project Manager

Tek Systems

Privately Held; 1001-5000 employees; Information Technology and Services industry

January 2006 – July 2006 (7 months)

DHS (Dept of Homeland Security)
(Network installation at 1250 poydras in downtown New Orleans, LA)

Norfolk Southern Railways
(Data Infrastructure Removal and Reinstallation)

West Jefferson General Hospital
(Troubleshooting phones, network issues, MAC work, preferred vendor for the hospital)

Slidell Police Department
Nortel Option11c installation + copper infrastructure

Slidell Memorial Hospital
(Preferred vendor for cs1000 MAC work at this location. Trained local administrators on general use of the OTM utility on the nortel cs1000.)

St. Johns Baptist School District
(Maintenance contract regarding providing MAC / troubleshooting of cs1000 and associated accessory devices parish wide. consisted of over 6 different locations linked together)

MITTS 911 Infrastructure Design

Tulane University Addition Design

IT Solutions Consultant

Hewlett Packard

Public Company; 10,001+ employees; HPQ; Information Technology and Services industry

May 2005 – September 2005 (5 months)

Monitor, plan and implement entire infrastructure needs for Hewlett Packard in the Atlanta Georgia area. Provide support for all clients needing voice/data services within the Hewlett Packard corporate network. Installation of Avaya VoIP phones during an implemented overhaul of 1 floor. Train other techs on programming Avaya hardware, adding voicemail in the Avaya Site Administrator system and setting up entire end user stations for corporate voice and data operations. Move, add or change existing data/phone numbers, locations and services. Experience with all sorts of Riser rack, analog, digital and VoIP phone systems and hardware. Supervised deployment of fiber networks and devices throughout the site, maintaining Avaya definity voicemail system, installation of hybrid WIFI network peripherals and assisted with the Unix production development team as well on my free time.

Phone & Data Installation Tech

Metzker Communications Inc

October 2003 – November 2004 (1 year 2 months)

Installation of 802.11b environments with some of the top cellular and internet service providers nationwide. Installed a series of linked 802.11b routers within a multiple Access Point environment for T-Mobile in downtown Seattle at their Hotel Andra T-Zone Project; Consisting of 14 AP's linked across 10 floors. This was the first 802.11b environment T-Mobile had established using multiple routers and Independent Distribution Facilities on ten individual floors connected to the MDF. Experience with Cisco routers, Maxtor antenna's *(omni and directional) and Cisco 802.11b access point hardware. T-mobile wifi 802.11b installation at Starbucks, Kinko’s Copies, and the structured cabling of Home Depots and other commercial contracts. I implemented the cabling cut sheets, paging systems and wireless inventory systems at Home Depot throughout Western Washington State with Metzker Communications.

Volunteer Search and Rescue / Communications Support

Snohomish County Sheriff's Volunteer Search and Rescue

March 1998 – November 2004 (6 years 9 months) Snohomish County, Washington

I was a volunteer and attended numerous training and other activities with the Snohomish County SAR Teams. I had the pleasure of working with numerous people from diverse backgrounds and obtained my Dept of Emergency Management # 00000638 as a fellow amateur radio operator during any disasters. Assisted in the rescue of many lost in the cascade mountain range.

Aaron Surina's Volunteer Experience & Causes

  • Volunteer Experience

    • Communications Volunteer / Search Volunteer

      Snohomish County Sheriffs Search and Rescue
      • Social Services
      March 1998 – November 2004 (6 years 9 months)

      Active cascade mountain range volunteer rescue hiker. Communications assistant. Ham radio net operator. KD7SQY amateur radio call sign.

      Dept of Emergency Management (DEM # 0000638)

  • Volunteer Interests

    • Causes I care about:

      • Civil Rights and Social Action
      • Disaster and Humanitarian Relief
      • Education
      • Environment
      • Health
      • Human Rights
      • Politics

    • Organizations I support:

      • Ministry of Internal Affairs
      • Discovery Services, Private Investigations

Aaron Surina's Education

Global Knowledge NCTE

NCTE, Nortel Networks

2006 – 2010

Global Knowledge NCTS

NCTS, Nortel Converged Voice Networks

2004 – 2007

Activities and Societies: Converged Networks, Design and Implementation of voice networks

Lake Washington Technical College (Cisco)

CCNA, Cisco Network Engineering

2000 – 2001

Studied Cisco Switching, Routing and Implementations of Cisco based hardware.

Aaron Surina's Additional Information

Websites:
Interests:

Phone Systems, Unix, Computer Science, Investing, Fishing, Snowboarding, Theology, Management, Sophisticated Communication, Electronic Frontier Foundation, Encryption, Philosophy, Health, Languages, China, Population vs. Profit, Internet, Open Source Voice, 3rd World SatCom Tariffs

Groups and Associations:

Voip and Carrier Transit, wholesale origination and termination, email me at aaron@surina-org

Honors and Awards:

Amateur Radio License (KD7SQY)
Snohomish County Search & Rescue
Unified Communications Consulting
VoIP Security Advocate
Department of Emergency Management / Comm-Radio Specialist

Contact Aaron for:

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  • getting back in touch

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