
Enterprise Application Service Lead for Managed Services at Intergen
New Zealand

Enterprise Application Service Lead for Managed Services at Intergen
New Zealand
Microsoft Certified Professional Developer and Systems Developer interested in a wide variety of business applications developed in .NET. Particularly interested in client/server and relational database design using MS-SQL Server.
Pioneer in Electronic Medication Administration Record and Bar-coded Medication Administration Record for Microsoft Amalga HIS.
Microsoft Certified Systems Engineer focused in supporting users, troubleshooting servers, administering group policies and script development.
Microsoft Certified Trainer focused on delivering Microsoft Official Learning Products. Always interested in custom courseware development and delivery.
Designing, developing, and deploying information systems that give customers the information that they need, when they need it, and how they need it.
HTML, VB.NET. C#.NET, ASP.NET, Sharepoint
Courseware development and conducting technical trainings.
Windows Server administration and troubleshooting.
Application re-engineering
Application performance tunning
Business process re-engineering
Developing and managing mission critical applications
Research and development
(Privately Held; Information Technology and Services industry)
September 2009 — Present (3 months)
Participate in Practice Lead team meetings fostering strong intergroup relationships, and represent Managed Services' technical and busines position
Implement best fit methodologies and frameworks that align to Intergen delivery practices
Collaborate with the Client Service Managers and Manager - Hosting Services to ensure resources are allocated appropriately
Produce and adhere to estimates for tasks and timeframes, escalating any potential variations to the Client Service Managers
Undertake delivery of assigned service centre cases within the contracted service level agreements (SLA's), and provide direction and support to team members ensuring they do the same
Assume a leadership role on client engagements providing support and guidance to peers
Maintain a continual awareness of the Solution Support teams technical capability and capacity, providing regular feedback to
Contribute to an environment of continuous improvement
Continue to develop industry product knowledge and obtain certifications relevant to the role
Provide business and technical expertise to Intergen solutions through the Solution Review Panel (SRP) as delegated
Demonstrate senior technical leadership and applied expertise
Act as a trusted adviser to clients, ensuring Intergen provides the best value solution offerin
Provide regular feedback on technical capability of individuals within the team.
Achieve/exceed strategic objectives agreed on a quarterly basis with the General Manager
(Computer Software industry)
November 2008 — September 2009 (11 months)
Analyse, Design, Development, Unit Test, Document, Implement, Support and Maintain Software applications
Technical consultancy
Contributing towards building and maintaining relationships with existing and prospective customers
Undertaking pre-sales activities, including developing and enhancing awareness of Fujitsu products and services with existing and potential clients
Contribute to developing new technical capabilities
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
September 2006 — October 2008 (2 years 2 months)
Design, developed and implemented Electronic Medical Administration Record, Barcoded Medical Administration, MAR, MAR + Transcription significantly improving patient safety in drug administration.
Optimized and maintain Expression Builder to generate and compile codes faster using the right .NET Framework.
Design, develop, implemented and deployed pocket Barcoded Medication Administration allowing nurses to record drug administration in the wards and reducing the use of paper medication administration reducing medication administration error.
Conduct demo and training for pharmacist and nurses.
Create proof of concept prototype applications based on research and development ensuring that the solution is feasible within the given time frame.
(Privately Held; 51-200 employees; Information Technology and Services industry)
July 2005 — September 2006 (1 year 3 months)
Conduct Microsoft Official Learning Product classes which includes development (VB.NET, ASP.NET, C#), database (SQL Server 2000 and 2005) and network infrastructure (Windows Server 2000-2003, Active Directory, Security, Windows XP, DNS, DHCP)
Created and conducted customized course wares on Microsoft Enterprise Libraries 2.0, SSIS and SQL Server 2005 which increased sales on development courses by 30%
Created functional specs, detailed design, and detailed technical design and UML diagrams to conform to the Microsoft Solutions Framework and to provide future developers documentation to reduce the learning curve of the development and business processes.
Led and supported resolution on Microsoft technical issues on both network infrastructure (e.g. firewalls, migration) and development.
Migrated existing ASP.NET 1.1 applications to 2.0 to reduce re-development cost
(Financial Services industry)
June 2004 — July 2006 (2 years 2 months)
Migrated existing workgroup environment to a Windows 2003 domain environment, significantly reducing administrative cost and effort.
Plan, organized and implemented group policies for various organizational units and groups.
Implemented Software Update Services to centralize the security update downloads of the clients to minimize network traffic and to have total control of the patches installed.
Thoroughly test patches for server to ensure that patches does not hinder with the operation.
Develop customized VBScripts for logon/logoff policies for group policies.
Supported developers and traders on trading applications written in C#.
Created proactive procedures for problem preventions and resolutions; interfaced with software developers, analyzed issues, and designed solutions.
(Education Management industry)
March 2004 — February 2005 (1 year )
Part-time trainer for Microsoft products that includes .NET (ASP.NET, VB.NET), Windows Server (2000 and 2003), Classic ASP, Access 2003 and custom-made courses.
Create customize course wares and conduct on-site training for companies seeking training and business solutions, significantly reducing computer rental cost and increase client satisfaction by tailoring it to the client’s needs and requirements.
(Education Management industry)
April 2004 — October 2004 (7 months)
Part-time trainer for Microsoft products that includes .NET (ASP.NET, VB.NET), Windows Server (2000 and 2003), Classic ASP, Access 2003 and custom-made courses.
Create customize course wares and conduct on-site training for companies seeking training and business solutions, significantly reducing computer rental cost and increase client satisfaction by tailoring it to the client’s needs and requirements.
(Education Management industry)
February 2004 — May 2004 (4 months)
Work as a part-time lecturer in Advance Database Management and Design.
Create presentations, handouts and laboratory exercises.
Redesigned courseware so that students will be more focused on actual implementation rather than theories.
(Education Management industry)
September 2003 — February 2004 (6 months)
Revised the curriculum for Database and Database Management from being concept and paper base learning to interactive learning in which the students will design and manipulate their database using Access 2003.
Create presentations, handouts and laboratory exercises.
Teach students ERD, Normalization, basic SQL and how to create an RDBMS (Relational Database Management System).
(Computer Hardware industry)
June 2003 — September 2003 (4 months)
Handle Dell Advance Hardware / Software and Printer for Desktops and Portables accounts.
Support Dell customers from the United States to provide technical procedures in troubleshooting their computers, significantly reducing cost of sending an onsite technician and enhancing user technical education.
Deal with irate customers and provides total customer satisfaction through timely problem resolution and user education
(Public Company; 10,001 or more employees; MSFT; Computer Software industry)
January 2003 — June 2003 (6 months)
Lead 12 members of the Microsoft DELTA Team for the Microsoft-Watson Wyatt e-Compass Project.
Analyzed and scrubbed data in excel before it is imported and scrubbed in to SQL Server 2000 using Data Transformation Services ensuring data integrity.
Consolidates information between Watson-Wyatt Shared Services and other Microsoft developers regarding the data that will be pumped in to the database.
Lead the quality assurance of the forms generated by the data that needs to be pumped in to the database.
Create test script, users manual and detailed design
Maintain GUI standards
(Public Company; ERIC; Telecommunications industry)
January 2002 — September 2002 (9 months)
Modified exisiting classic ASP pages and improve query performance
Created documentation and test case scenarios
Migrated DAO to ADO
BS CIS , Systems Software Engineering , 1998 — 2002
Dean's List
Mr. East Asia 2002
High School , 1994 — 1998
Consistent first honor from 1st year to 4th year
Consistent prncipal's list from 1st year to 4th year
Best in physics and over-all scrience
Elementary , 1994
XBOX 360, .NET Roadshows
PHINUG, MS NERDS
Microsoft Ship-it Awardee for Amalga HIS
Certifications:
Transcript:
http://www.microsoft.com/learning/mcp/transcripts
Transcript ID: 665344
Access Code: cdx23g8t34