
Debt Collections
Miami/Fort Lauderdale Area

Debt Collections
Miami/Fort Lauderdale Area
Hands-on management - coaching, motivating and developing a strong team to meet goals with collectors and skip tracers.
Coordination of information between Accounts Client and training to ensure that all client and company goals are being attained.
Liaison between debtors, merchants, debt buyers and collectors.
(Privately Held; 51-200 employees; Financial Services industry)
April 2008 — Present (1 year 4 months)
Collections on N.S.F. checks both personal and business to business.
(Privately Held; 51-200 employees; Accounting industry)
May 2000 — March 2008 (7 years 11 months)
General Manager Collections
EXPERIENCE
Inbound and outbound contact with account holders.
Identified the account holders capacity, intent, and reason for delinquency with each call.
Liaison with loan sources-banks, credit unions, mortgage brokers and other financial,institutions to facilitate payments on accounts
Hands-on management - coaching, motivating and developing a strong team to meet goals with collectors and skip tracers.
Implemented and created motivation programs and contests.
Meet and exceed monthly personal budget and assist colleagues meeting theirs.
Managed performance on all programs to meet and exceed all client and company expectations to include Sales Per Hour (SPH), Contacts Per Hour, and Conversion
Improved call center reps call quality by coaching and developing associates ability to achieve performance goals.
Coordination of information between Accounts Client and training to ensure that all client and company goals are being attained.
(Privately Held; 51-200 employees; Financial Services industry)
July 2003 — May 2007 (3 years 11 months)
A great place to work with great support.
(Privately Held; 1001-5000 employees; Banking industry)
1998 — 2000 (2 years)
(Partnership; 501-1000 employees; Construction industry)
May 1978 — August 1992 (14 years 4 months)
I was the Property Manager for the Murphy-Telegraph building
Leasing director for the Matquette Bldg., 400 Monroe Blfg., Murphy Telegraph Bldg., plus other office bldgs.
Trappers Alley Leasing Director/Marketing Manager.
(Banking industry)
1986 — 1991 (5 years)
(Banking industry)
1985 — 1991 (6 years)
Associates , Liberal Arts
Debt Collections, Politics, Current Events Republican Party
CREDIT & COLLECTIONS, mixx