
Senior Technical Account Manager at Microsoft
Malaysia

Senior Technical Account Manager at Microsoft
Malaysia
3 more...
About 15years of IT experience - Service Delivery Mgmt| Program Mgmt | Partner Mgmt | Consulting
Passion: Creative & Commited, excellence in delivering value that drives customer satistfaction with dynamic teams
Seeking: IT Services Management. Career oppurtunies in Canada, US, SG & UK.
* Global Service Delivery Management (MNC & Partners)
* Technology Advisor to CXOs and Managing high profile projects
* End-to-End Software development to Operations management lifecycle consulting
* Experienced in High Availability enviroment and SOA for various industries
(Public Company; MSFT; Computer Software industry)
December 2006 — Present (3 years 1 month)
Support Delivery & Account Management for Global Accounts
* Program Management and Lead TAM for APAC+GCR+MEA region for Microsoft Corp. Vista VIP II Program
* Taking on the lead role for Premier Malaysia proactive services operations
* Initiate streamling global support structure for Asia region for Premier global customer
* Drastically improved customer satistfaction to 100% VSAT
* Lead and drive ADC services in Malaysia
Hi-Fi, Photography, Wellness, Martial arts (Aikido), Swimming, Investments and Travel&Food.
* MS Special Interest Group - Wellness, Movies & Concert and Badminton.
* Agathians Shleter Homes Charity Organisation
- ITIL Foundation Certificate 2006
- Microsoft Certified Professional .Net 2006
- Microsoft CSI Award Q3 2006 (Competative Win)
- Microsoft MGB Circle Of Excellence Award 2005
(Highest-Level of Achievement in Microsoft, honoured by Mr.Steve B.)
- Microsoft Services: Silent Hero Award 2005
- Worldwide Services Excellent Team Award 2004
- Microsoft Excellent Execution Award Q3 2004