
Training Specialist at SICPA
Geneva Area, Switzerland

Training Specialist at SICPA
Geneva Area, Switzerland
Objective – Improve the appropriation and usage of new IT tools and their related procedures.
Keywords – Change Management, Training & e-Learning, ERP Project Management including SAP projects, Information Architecture and Design, Technical Communication, Technical Writing and Documentation, English, French & basic Spanish speaker and writer.
Figures – 9 years of practice. Involved in 4 SAP projects in Training and then Change teams; 800 people trained on site in Europe , Asia and Americas ; 9 web sites, 30 newsletters, more than 50 technical and end-user guides as well as marketing brochures.
• Methods: Information Mapping, Mind Mapping and Single Source Publishing
• Software: SAP (FI-CO, BW and PM) and proprietary applications (welding and metal recycling) as well as FrameMaker, RoboHelp, Doc-To-Help, Captivate, Dreamweaver, Mind Manager, MS Office, Open Office, ViewletBuilder, etc.
(Privately Held; 1001-5000 employees; Chemicals industry)
January 2008 — Present (10 months)
Security inks and systems – Design and support both end-user documentation and training activities on the global SAP project of the group, internal consultant for a client project, member of the Change team.
(Privately Held; 5001-10,000 employees; UNG; Information Technology and Services industry)
July 2007 — December 2007 (6 months)
Manufacturing – Communication, training and documentation services to support change management plans on SAP PM and a proprietary application. Management of the technical aspects of the implementation and change management plans.
(Privately Held; 201-500 employees; Information Technology and Services industry)
August 2006 — June 2007 (11 months)
Software Publishing – Communication, training and documentation services for technology frameworks as products and projects in the ticketing and authentication sectors / Internal awareness sessions on information management.
(Privately Held; 201-500 employees; Information Technology and Services industry)
August 2005 — July 2006 (1 year)
Manufacturing – Collaboration to author and publish two self-learning sites on SAP modules (BW and FI-CO) as well as to add content to an Intranet site / Help Desk: Calls’ identification and assignment of support requests during the implementation of SAP.
(Information Technology and Services industry)
February 2003 — August 2005 (2 years 7 months)
Administration – Swiss town: web site / Train the trainer’s coaching on new French administrative framework for a client of Studec / School & University – School of the Paris Chamber of Commerce & Industry: training technical writers / Manufacturing – Change Management activities on proprietary applications for Sanofi-Aventis, PSA Peugeot–Citroën and a Unilog’s client – Documentation management on a SAP project for Gaz de France / Military – Support content management on a NATO portal (IETM).
(Privately Held; 5001-10,000 employees; UNG; Information Technology and Services industry)
July 2001 — November 2002 (1 year 5 months)
Financial Services – Design an on-line help and its related sales scenarios / e-Learning – Design pedagogical content and administration of the French platform / Automotive – PSA Peugeot Citroën: Training and documentation on a proprietary application.
(Public Company; 10,001 or more employees; INTC; Semiconductors industry)
October 1999 — May 2001 (1 year 8 months)
Software Publishing – Design and management of the documentation published in English and French for ISO–Sales, SFA & CRM software: user manual, administration and installation guides, memento, FAQ and knowledge base.
(Privately Held; 51-200 employees; Telecommunications industry)
June 1999 — October 1999 (5 months)
Documentation of a software solution dealing with SMS alerts. I was a trainee.
Degree, Technical Writing, 1998 — 1999
Master Degree Of Structural Biochemistry, Biochemistry, 1993 — 1998
Information Architecture and Management
Professional Interests - Cognitive sciences, information architecture and design, technical communication, writing, IHM learning and open source software. Personal Interests – Walking and skiing in the Jura mountains, snorkeling in clean warm waters as well as traveling, cooking, reading and … learning more.
STC: Society for Technical Communication, CRT: Conseil des Rédacteurs Techniques, IAI: Information Architecture Institute.