Vinay Parmar

Current

Partner/Director at OpenBlue

Past

Head of Change (Customer Service) at Egg
Contact Centre Manager at MMTeleperformance (formerly Teleperformance uk)
Contact Centre Manager at Advanced Alchemy

Contact Centre Manager at Britannic Assurance
Customer Services Manager at Egg plc/Prudential Banking
Underwriter at HFC Bank

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Industry

Professional Training & Coaching

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Vinay Parmar’s Summary

Vinay is an inspiring coach and speaker who’s passionate about helping people achieve all they can from life. He’s studied personal development and achievement for over a decade as a hobby and has qualified as a Master Practitioner and Certified Trainer of NLP (Neuro Linguistic Programming), Sports Hypnotist, Performance Coach, and Certified Corporate Speaker.

He’s worked in some of the most recognised and successful brands such as Egg, O2, Prudential, RBS, and Audi.

Vinay knows a thing or two about facing the challenges of life and coming out intact on the other side. He lost his mother tragically on his wedding day, and also lost twin babies. He’s overcome financial struggles, and come back from failed businesses, and yet he continues to provide inspiration and hope to others through his work.

Vinay was born in Harrow, Middlesex in the 70’s, after his father had moved from Kenya in the 60’s to create a better life for his family.

Even as a youngster, Vinay stood out as someone who didn’t just follow. He took part in the Arts when many of his peer group were heading down a traditional educational path to become doctors, dentists or lawyers.

In 1998, Vinay joined Egg, a new bank that was set to revolutionise the UK financial services industry. Its culture was refreshing and it was here that he first discovered the language of possibility and the whole notion of human potential that would eventually reshape his outlook on the world forever.

In July 2000, he married his wonderful wife Jem and tragically lost his mother to a lethal strain of meningitis. With his world shattered, Vinay decided he would play out the rest of his life to the full and began to tread the pathway he does today.

In 2006, Vinay left the corporate world and decided to build OpenBlue to fulfil his passion for helping others unleash their potential.

Vinay Parmar’s Specialties:

Personal Performance, Life Coach, Personal Development, Human Behaviour Expert, Leadership, Speaker, NLP, Sports Performance Coach, Team Work, Change management, Management Coach, Life Change and design, Phobia and fear resolution.

Vinay Parmar’s Experience

Partner/Director

OpenBlue

(Management Consulting industry)

October 2006 — Present (3 years 2 months)

We coach people to get past the barriers that hold them back from achieving their true potential and the life they really want.

Whether you are at the point in your life where change is needed but you don’t how or you are a leader in a company who needs to get more from her people, the biggest obstacle to your success are your fears - fears of failure, fears rejection, fears of not being good enough and even the fear of success. We work with you to transcend the limiting beliefs and decisions that form the basis for those fears, empowering with the confidence to excel.

Our range of solutions which include one to one programmes, seminars, workshops and information products to enrich your life experience, enable you to grow and outshine the rest.
Head of Change (Customer Service)

Egg

(Public Company; 1001-5000 employees; PRU; Financial Services industry)

September 2003 — March 2007 (3 years 7 months)

Accountable leading all change affecting Egg’s contact centres comprising of over 650 FTE, handling over 6m calls and 1m e-mails per annum.
Contact Centre Manager

MMTeleperformance (formerly Teleperformance uk)

(Privately Held; 51-200 employees; Outsourcing/Offshoring industry)

June 2002 — September 2003 (1 year 4 months)

Management of 100 seat contact centre dedicated to a key financial services client to form part of their overall operational capability to handle inbound calls from co-branded credit card proposition, unsecured lending applicants and conduct outbound welcome calls to new customers.
Contact Centre Manager

Advanced Alchemy

(Privately Held; 11-50 employees; Market Research industry)

2001 — 2002 (1 year )

Managing a multi-lingual contact centre dedicated to carrying out research, developing customer profiles and making sales leads for the technology sector across EMEA.
Contact Centre Manager

Britannic Assurance

(Public Company; 501-1000 employees; Financial Services industry)

December 2000 — July 2001 (8 months)

Operational responsibility for the development and performance of a Direct Sales Centre designed to offer full advice and recommendation of financial products as part strategic move away from supporting a face to face sales force
Customer Services Manager

Egg plc/Prudential Banking

(Public Company; 1001-5000 employees; Financial Services industry)

August 1996 — December 2000 (4 years 5 months)

Management of 110 seat multi brand contact centre responsible for the delivery of customer service for a mortgage customer base valued at over £1bn, disbursement and provisioning of treasury funds for the completion of mortgages, management of mortgage broker service and relationship management of 3rd party suppliers
Underwriter

HFC Bank

(Public Company; Financial Services industry)

1992 — 1996 (4 years )

Additional Information

Vinay Parmar’s Websites:

Vinay Parmar’s Interests:

Human Potential, Leadership, New Technology; Personal Branding, Sport, Professional networking, Charity work, Youth Development, Human Psychology , Music, Performing Arts, Reading, Football, Cricket, Golf, Creating short movies, Writing, Speaking to Groups