Vinay Parmar (vinay"at"openblue.co.uk)

Current

Partner/Director at OpenBlue

Past

Head of Change (Customer Service) at Egg
Contact Centre Manager at MMTeleperformance (formerly Teleperformance uk)
Contact Centre Manager at Advanced Alchemy

Contact Centre Manager at Britannic Assurance
Customer Services Manager at Egg plc/Prudential Banking
Underwriter at HFC Bank

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Industry

Professional Training & Coaching

Websites

Vinay Parmar (vinay"at"openblue.co.uk)’s Summary

Vinay is a personal transformation coach who works with ambitious, bright and relatively successful people to get them past whatever is stopping them from living the life they truly desire.

For most people the biggest obstacle to achieve their true outcome is fear and it’s not just the fears of failure, rejection or not being “good” enough - the fear of success is just as big a deal.

Vinay’s core belief is that people carry with them an abundance of potential limited only by their own perceptions and beliefs about the world around them. He uses his skills to help his clients uncover what exactly these are, how these “programs” run them and lead them to produce their current results. By breaking down these barriers and creating more effective strategies, Vinay helps his clients to produce the results they really want.

With private clients, Vinay loves working with people to build their confidence and help them breakthrough limiting beliefs. Often his clients have reached a point in their lives where there is something missing and ready for a change but don't yet know what it is yet.

In corporate companies and businesses, Vinay combines his considerable experience as people manager and change agent with his exceptional coaching skills to develop more effective leaders who can inspire and influence greater performance. He also works with established, developing or dysfunctional teams to help them work more effectively to achieve better results.  

Insightful, passionate and highly creative with high levels of integrity, Vinay's ability to communicate theory with personal experiences, enables all that work with him to practically apply their learning and see real long term results.

Vinay Parmar (vinay"at"openblue.co.uk)’s Specialties:

Confidence Coach, Leadership Coach, Life Coach, Transformation Expert, Change Agent, Speaker, NLP, Performance Coach, Team Working, Employee Engagement, Change management, Behavioral Change, Management Coach, Life Change and design, Phobia and fear resolution.

Vinay Parmar (vinay"at"openblue.co.uk)’s Experience

Partner/Director

OpenBlue

(Management Consulting industry)

October 2006 — Present (2 years 10 months)

We coach people to get past the barriers that hold them back from achieving their true potential and the life they really want.

Whether you are at the point in your life where change is needed but you don’t how or you are a leader in a company who needs to get more from her people, the biggest obstacle to your success are your fears - fears of failure, fears rejection, fears of not being good enough and even the fear of success. We work with you to transcend the limiting beliefs and decisions that form the basis for those fears, empowering with the confidence to excel.

Our range of solutions which include one to one programmes, seminars, workshops and information products to enrich your life experience, enable you to grow and outshine the rest.
Head of Change (Customer Service)

Egg

(Public Company; 1001-5000 employees; PRU; Financial Services industry)

September 2003 — March 2007 (3 years 7 months)

Accountable leading all change affecting Egg’s contact centres comprising of over 650 FTE, handling over 6m calls and 1m e-mails per annum.
Contact Centre Manager

MMTeleperformance (formerly Teleperformance uk)

(Privately Held; 51-200 employees; Outsourcing/Offshoring industry)

June 2002 — September 2003 (1 year 4 months)

Management of 100 seat contact centre dedicated to a key financial services client to form part of their overall operational capability to handle inbound calls from co-branded credit card proposition, unsecured lending applicants and conduct outbound welcome calls to new customers.
Contact Centre Manager

Advanced Alchemy

(Privately Held; 11-50 employees; Market Research industry)

2001 — 2002 (1 year)

Managing a multi-lingual contact centre dedicated to carrying out research, developing customer profiles and making sales leads for the technology sector across EMEA.
Contact Centre Manager

Britannic Assurance

(Public Company; 501-1000 employees; Financial Services industry)

December 2000 — July 2001 (8 months)

Operational responsibility for the development and performance of a Direct Sales Centre designed to offer full advice and recommendation of financial products as part strategic move away from supporting a face to face sales force
Customer Services Manager

Egg plc/Prudential Banking

(Public Company; 1001-5000 employees; Financial Services industry)

August 1996 — December 2000 (4 years 5 months)

Management of 110 seat multi brand contact centre responsible for the delivery of customer service for a mortgage customer base valued at over £1bn, disbursement and provisioning of treasury funds for the completion of mortgages, management of mortgage broker service and relationship management of 3rd party suppliers
Underwriter

HFC Bank

(Public Company; Financial Services industry)

1992 — 1996 (4 years)

Additional Information

Vinay Parmar (vinay"at"openblue.co.uk)’s Websites:

Vinay Parmar (vinay"at"openblue.co.uk)’s Interests:

Human Potential, Leadership, New Technology; Personal Branding, Sport, Professional networking, Charity work, Youth Development, Human Psychology , Music, Performing Arts, Reading, Football, Cricket, Golf, Creating short movies, Writing, Speaking to Groups