Vikram Chandna

Current

Head: Alliances & Deskside Managed Services (DMS) at Wipro Technologies

Past

Senior Director: Strategic Planning at OpSource, Inc.
Director of Operations: India at OpSource Inc.
Business Manager: Technical Support at Microland Limited, USA

Business Manager / Product Manager: Security Services at Microland Limited
Business Development Manager: Internet and eCommerce at Spike Technologies (India) Pvt. Limited, Bangalore, India. (now acquired by Qualcomm Inc.
Chief Manager at Sunita Global Limited, India

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Education

Wipro Corporate HRD
Harvard Business School Publishing
Symbiosis institute of Management Studies

Raj Kumar College (RKC)
Project Management Institute
HP Education Services
Wipro Corporate

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4 more...

Recommended

7 people have recommended Vikram

Connections

500+ connections

Industry

Information Technology and Services

Vikram Chandna’s Summary

Business experience
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a) Practice related experience: product management, pre-sales, technology tower and delivery
b) Successful start-up experience: setting up India centre (operations, engineering & marketing)
c) Managing global delivery partners and sourcing relationships, especially in multi-sourced environments
d) Substantial global experience
e) General Management
f) Have effectively managed Teams as well as Individual responsibilities
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Strengths
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a) Thorough understanding of the following business areas:
i) Technology infrastructure services, esp. Total Outsourcing and RIMS
ii) Managed Security Services (MSS)
iii)Software-as-a-Service (SaaS)

b) Cross-functional skills: understanding of the eco-system and industry trends
c) Contract life-cycle management
d) Good international exposure and well networked
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Desired Role
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a) Overall / Regional responsibility for a line of business
b) Driving Global Alliances and Sourcing relationships
c) Manage Social Responsibility charter for a large corporate house
d) Start-up CEO
e) M&A role

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Vikram Chandna’s Specialties:

a) Cross functional skills. MBA with specialization in Finance and Marketing (both majors)
b) Subtantial experience in start-up environment
c) Global Alliance management
d) Managing sourcing relationships, esp. in multi-sourced environments; Vendor / Partner governance including balanced score card
e) International sales and marketing
f) Operations Management, Product management and Pre-Sales
g) Contract life-cycle management

Vikram Chandna’s Experience

Head: Alliances & Deskside Managed Services (DMS)

Wipro Technologies

(Public Company; WIT; Information Technology and Services industry)

December 2006 — Present (3 years )

a) Responsible for Technology Infrastructure Services (TIS) Alliances. It also includes governance of delivery alliances and sourcing relationships.

b) Part of TIS Global Delivery Leadership Team.

b) End-to-end responsibility of DMS Practice. It includes Product Management, Pre-Sales, Solution Design and Delivery.

c) Work closely with Potential and Exisitng Clients, Client Solutions and Sales team to ensure crafting an optimal solution, seamless integration of contracts and alignment of sales promise and delivery. It also includes incorporating appropriate OLAs and other T&Cs for the pass-through business.

d) Knowledge management: Responsible for documenting best practices on the subject of desktop and vendor management and creating a re-usable repository.

e) Geo coverage - Global except for India and Middle East.

f) Managed the following Teams:
- DMS Practice Team including Technology Tower
- Alliances Team
- Delivery Alliance Managers in Large Programs
Senior Director: Strategic Planning

OpSource, Inc.

(Privately Held; 201-500 employees; Information Technology and Services industry)

October 2006 — November 2006 (2 months)
Director of Operations: India

OpSource Inc.

(Privately Held; 51-200 employees; Information Technology and Services industry)

November 2004 — October 2006 (2 years )

OpSource (www.opsource.net) provides industry-leading SaaS enablement and delivery services to help software companies capitalize on the transition. It includes full managed services, 24x7x365 call center support provided under the software company's brand, application management, and more.

I have overall responsibility of OpSource India (Title: Director of Operations, India). With mandate to get India operations upto speed, I have built a strong operations and engineering team. Operations team provides 24x7 level-2 and level-3 support to customers worldwide. The engr team integrated with the larger team in US and helps with software development for internal requirements.

In addition, I have also built a sales and marketing team to support global sales in areas like lead generation, profiling, competition analysis, etc.

Other responsibilities include building relationships in APAC. Futher, I have been instrumental in drafting India specific policies and procedures.
Business Manager: Technical Support

Microland Limited, USA

(Privately Held; 501-1000 employees; Information Technology and Services industry)

November 2003 — October 2004 (1 year )

a) Responsible for tech support business across North America
b) Responsible for all business development and product marketing activities in Western US region. This includes services like security, technical support, remote infrastructure management, messaging, storage, etc.
c) Substantial revenue growth in existing tech support accounts
Business Manager / Product Manager: Security Services

Microland Limited

(Privately Held; 501-1000 employees; Computer & Network Security industry)

October 2000 — October 2003 (3 years 1 month)

a) Business Manager / Product Manager for Security Services (May 2001 to Oct 2003). Based in Bangalore, India
Responsible for security services revenues
Product management with focus on Managed Security Services (MSS)
Alliances

b) Marketing Manager for Web System Integration (WSI) Division (Oct 2000 to May 2001)
Business Development Manager: Internet and eCommerce

Spike Technologies (India) Pvt. Limited, Bangalore, India. (now acquired by Qualcomm Inc.

(Privately Held; 51-200 employees; Semiconductors industry)

January 2000 — October 2000 (10 months)

a) Product Management – Spike’s CRM Tool (Post Sales Service Module). It is web-based defect logging and tracking system targeted at software companies with customers globally. Involved from development stage to launch and sales thereafter.
b) Sales - India region
c) Job Rotation – Worked for two month as officiating Manager (Software).
d) Website ownership
Chief Manager

Sunita Global Limited, India

(Privately Held; 51-200 employees; Internet industry)

July 1997 — January 2000 (2 years 7 months)

a) Initially was deputed at the head office in their Information Services division. Was extensively involved in finding the market potential of Smart Cards in India. Met representatives from coys like Gemplus, SCI, Atmel, etc. Also took training on the concepts of Internet and the prevailing software skills. In Nov’98 was posted to Bangalore in their new office intended for Internet business.
b) Bangalore being the new office, I was involved in evolving and setting systems in the Internet Division and taking care of local sales.
c) Focus Areas – eCommerce, Dynamic websites involving high-end database and intranets.
i) Involved in getting sales for website development, website maintenance and other development work in Bangalore and Raipur.
b) Handling a team of three sales executives. Initially was involved in all recruitment and managing the whole team in Bangalore before proper shape was given to this new venture.
c) Account Management – Four USA based Clients for “Services”.

Vikram Chandna’s Education

Wipro Corporate HRD

Business Leadership Program , Leadership , 2008 — 2008

It is a one-week program.

Activities and Societies:

- Strategic Orientation
- Case Study - Building Brand
- Teaming for Success
- Executing Change
- Business Financials
Harvard Business School Publishing

Academy of Customer Excellence Program , Management , 2007 — 2007

It is a 9-week program jointly developed by Harvard Business School and Wipro for training a set of Wipro employees. I completed it in Dec 2007.

Activities and Societies:

a) MBTI & preferences
b) Promises – Promises – an innovative Business Simulation
c) Impression Management
d) Fostering Synergy
e) Leverage Networking
f) Managing Diversity
g) Thinking like an Entrepreneur
h) Customer Value Creation
i) The Search For the Lost Dutchman’s Gold Mine- an innovative Business Simulation
Symbiosis institute of Management Studies

MBA , Marketing and Finance , 1995 — 1997

Marketing and Finance were both MAJOR specializations

Activities and Societies:

Among first 5 rank holders
Award for 100% attendance
Raj Kumar College (RKC)

ISCE (Std. XI and XII) , Economics, Mathematics, Commerce, Accounting , 1989 — 1991
Project Management Institute

PMP , Project Management , 2005

83% marks
PMP in good standing #229183.
Current CCR cycle: 24 May 2009 - 23 May 2012
HP Education Services

ITIL , Foundation certification in IT Service Management

90% marks
Wipro Corporate

Training , Mergers and Acquisitions

Additional Information

Vikram Chandna’s Interests:

- Project Management - Golf

Vikram Chandna’s Groups:

Life Associate Membership of Indian Golf Union (IGU)

Alliance Best Practice
Microlander
SIMS Pune
Global Golf
Procurement Professionals (#1 supply chain & sourcing group) Business, network, jobs & candidates
The Wipro Network
The Indus Entrepreneur
The Indus Entrepreneurs (TiE), Bangalore
Google Apps
ERA = Cloud-PaaS-SaaS-Web 2.0
Retail Business Intelligence
Linked:Golfers
India Top 500 Retail Brands
OutsourcingLeadership