Victor Escobar

Experienced IT Professional

Location
Richmond, Virginia Area
Industry
Information Technology and Services

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Victor Escobar's Overview

Current
  • Consultant at Escobar Enterprises, Inc.
Past
  • Service Desk Analyst (contractor via Modis IT) at Qimonda
  • System Administrator at New Age Digital
  • Systems Analyst (contractor via Sapphire Technologies) at Capital One
Education
Connections

431 connections

Websites

Victor Escobar's Summary

I have been working professionally in the IT field since 1993, performing infrastructural duties. However, I would eventually like to leverage my IT background in a more applied setting. Towards that end, I would like to pursue graduate studies in operations research or decision support systems -- something quantitative and analytical. Areas of research interest include: sustainable business development; public choice theory as a means of explaining how political power affects the allocation of scarce resources (i.e., political economy); impact of modern communications and information technologies upon the political process at-large, more specifically statutes/regulations, case-law, and policy; leveraging technology to facilitate participatory democracy; the Digital Divide and how it impacts global judicial, political, and economic progress. I am also interested in the incipient discipline of services science -- a nexus of computer science, sociology, political science, jurisprudence, economics, and other fields; I'd like to conduct original research on the how to formulate law and public policy to take best advantage of developments in this field; I have a lot to contribute by virtue of my experience and education in computer science and information systems (dual-majored in both as an undergraduate).

Specialties

Server administration, network administration, desktop support, VoIP support, development (both web and desktop client-based).

Victor Escobar's Experience

Consultant

Escobar Enterprises, Inc.

January 1997Present (17 years 9 months)

• Configured PC’s and peripherals (printers, networking switches, et cetera) for clients.
• Performed needs-based analysis for small businesses and then implemented appropriate solutions (software- and hardware-based).
• Applied business school theory to needs of real-world small businesses, such as an accounting firm, asset brokerage, and a capital asset management firm.
• Administered Windows NT Server 4.0 and Windows 2000 Server in a small- to mid-sized business setting.
• Maintained clients’ systems using antivirus software and other utilities to ensure optimal operation.

Service Desk Analyst (contractor via Modis IT)

Qimonda

Public Company; 10,001+ employees; QI; Semiconductors industry

November 2008January 2009 (3 months)

System Administrator

New Age Digital

Privately Held; 1-10 employees; Information Technology and Services industry

January 2007July 2007 (7 months)

• Configured PC’s and peripherals (printers, networking switches, et cetera) for clients.
• Performed needs-based analysis for small businesses and then implemented appropriate solutions (software- and hardware-based).
• Applied business school theory to needs of real-world small businesses, such as an accounting firm, asset brokerage, and a capital asset management firm.
• Administered Windows 2000 and 2003 Server in a small- to mid-sized business setting.
• Maintained clients’ systems using antivirus software and other utilities to ensure optimal operation.
• Developed and maintain E-commerce applications using PHP, Perl, ASP.NET, SQL Server, MySQL, DotNetNuke, and Interchange.

Systems Analyst (contractor via Sapphire Technologies)

Capital One

Public Company; 10,001+ employees; COF; Financial Services industry

August 2006September 2006 (2 months)

• Administered Witness database system: adding, deleting, and modifying agent and supervisor accounts and terminal information.
• Used eQuality Balance to trouble-shoot phone and data capture of agents’ calls.
• Acted as a third-level support liaison to a users of Witness and eWFM enterprise-wide.

Help Desk Analyst (contractor via Todays Staffing)

Bell Tech.logix

Privately Held; 501-1000 employees; Information Technology and Services industry

October 2005April 2006 (7 months)

• Provided support for dozens of internal applications, as well as off-the-shelf ones, to a base of approximately nineteen thousand (19 000) users.
• Acted as a liaison between Deskside Support and various external vendors, as well as between internal associates and higher-tier support personnel.
• Performed user account management using Microsoft Management Console.
• Used Vantive ServiceDesk to provide technical support and devise solutions to common technical problems.
• Provided post-migration support, which consists of resolving issues related to migration, and escalating more serious issues by dispatching Vantive trouble tickets.
• Provided customer service by explaining migration process to company associates and addressing questions and concerns.
• Performed various projects for management such as helping with reporting and ensuring that SLA's are met.

Web Editor (contractor via Modis IT)

Wachovia Securities

Public Company; 10,001+ employees; WFC; Financial Services industry

March 2005July 2005 (5 months)

• Helped maintain five intranet sites across distinct business channels using Macromedia Dreamweaver MX.
• Posted daily fund performance updates.
• Posted time-sensitive research alerts and due-diligence reports.
• Performed requested changes to product and marketing web pages.
• Periodically reviewed intranets for usability; identify opportunities for improvement.
• Used Webtrends reports to resolve issues and perform metrics.
• Assisted in adapting templates and library items for a new iteration of InfoMax.

Network Administrator

Berkley Mid-Atlantic Group

Public Company; 201-500 employees; ber; Insurance industry

March 2004December 2004 (10 months)

•Migrated 200 desktops and 15 servers to a consolidated Active Directory domain.
•Designed robust security policy implemented via Active Directory GPO's.
•Helped plan and perform a server room move to newer, larger facilities.
•Administered 200 desktops and 15 servers on a regular basis.
•Performed detailed user account management using Microsoft Management Console.
•Assisted business intelligence team in maintaining SQL Server data warehouse.
•Maintained corporate intranet using Dreamweaver MX.
•Performed nightly server backups using Veritas NetBackup.
•Administered Avaya VoIP phone switch and Intuity Audix voicemail system.
•Authored and helped implement company-wide IT Acceptable Use Policy.
•Performed detailed hardware and software inventories and asset use planning.
•Acted as a liaison between end users and external vendors and subject matter experts.
•Provided support for dozens of applications specific to the insurance industry.

Help Desk Analyst (contractor via Modis IT)

Capital One

Public Company; 10,001+ employees; COF; Financial Services industry

March 2003March 2004 (1 year 1 month)

• Provided support for dozens of internal applications, as well as off-the-shelf ones, to a base of approximately twenty-five thousand (25 000) users.
• Acted as a liaison between End User Support and various external vendors, as well as between internal associates and higher-tier support personnel.
• Performed user account management using Microsoft Management Console and Novell ConsoleOne.
• Used Clarify ClearSupport to provide technical support and devise solutions to common technical problems.
• Assisted in performing regression testing to ensure that enterprise applications work with XP.
• Provided post-deployment support, which consists of resolving issues related to migration, and escalating more serious issues by dispatching Clarify trouble tickets.
• Provided customer service by explaining migration process to company associates and addressing questions and concerns.

Deployment Lead (contractor via TekSystems)

Capital One

Public Company; 10,001+ employees; COF; Financial Services industry

November 2002February 2003 (4 months)

• Performed the XP migration process using a combination of off-the-shelf (e.g., Microsoft System Preparation Tool) and proprietary tools.
• Used a proprietary methodology to validate whether systems are eligible for Windows XP upgrade.
• Performed hardware upgrades (BIOS flashing, adding larger hard drives, adding RAM) to facilitate migration.
• Assisted in performing regression testing to ensure that enterprise applications work with XP.
• Provided post-deployment support, which consists of resolving issues related to migration, and escalating more serious issues by dispatching Clarify trouble tickets.
• Provided customer service by explaining migration process to company associates and addressing questions and concerns.

Help Desk Analyst (contractor via TekSystems)

Capital One

Public Company; 10,001+ employees; COF; Financial Services industry

May 1996December 1996 (8 months)

• Provided 1st-level support for help desk analysts and desktop support technicians. Later promoted to a 3rd-level position where I mentored 1st- and 2nd-level (desktop) associates.
• Monitored a variety of systems and platforms as part of a network engineering team, using IBM Sysmon, HP Openview, Novell Admin and other tools.
• Administered Network Services Intranet using RoboHelp.
• Used Clarify ClearSupport to maintain dozens of WIP bins and provide technical support.
• Piloted Clarify ClearSupport test releases.
• Acted as a liaison between Network Services and various IT vendors, as well as between internal customers and higher-tier support personnel.
• Provided post-deployment support during Windows 3.1 to 95 and Novell 3.12 to 4.01 migrations.
• Used Novell Admin to add and delete users, modify rights, et cetera.
• Assisted associates in the use of various business applications. Resolved any user issues that occurred.

System Administrator

FreedomNet, Inc.

September 1995December 1995 (4 months)

• Provided technical support for dial-up customers of a local Internet Service Provider and Systems Integrator.
• Managed network infrastructure (several BSD/OS servers, Livingston router/RADIUS server, 3com hubs, and Adtran CSU/DSU).
• Evaluated various software solutions and had a hand in the final decision of what software was implemented.

Programming Intern

Hunton & Williams

Partnership; 1001-5000 employees; Law Practice industry

June 1993August 1993 (3 months)

• Documented firm-wide accounting system (written in C, JCL, Pick BASIC and Clipper dBASE Summer ’87).
• Assisted programmers with application support.

Victor Escobar's Languages

  • German

Victor Escobar's Skills & Expertise

  1. Network Administration
  2. Desktop Support
  3. Web Development
  4. Server Administration
  5. Active Directory
  6. Windows Server
  7. XP
  8. Technical Support
  9. Servers
  10. Information Technology
  11. Microsoft SQL Server
  12. Perl
  13. Help Desk Support
  14. Hardware
  15. Disaster Recovery
  16. IIS
  17. ITIL
  18. Group Policy
  19. Networking
  20. Visio
  21. System Deployment
  22. Troubleshooting
  23. Testing
  24. Software Documentation
  25. Windows
  26. Business Intelligence
  27. SharePoint
  28. VoIP
  29. Data Warehousing
  30. Virtualization
  31. MySQL
  32. Switches
  33. Enterprise Software
  34. Data Center
  35. SDLC
  36. Databases
  37. Windows XP

View All (37) Skills View Fewer Skills

Victor Escobar's Education

Virginia Commonwealth University

preparation for graduate course-work, Post-baccalaureate courses in Computer Science, Political Science, and Economics

20022007

Virginia Commonwealth University

B.S., Information Systems (major), Computer Science (minor)

19992001

Activities and Societies: Association for Computing Machinery, Association of Information Technology Professionals

John Tyler Community College

none, Arts & Sciences Transfer

19961999

Virginia Polytechnic Institute and State University

none, Computer Science

19931994

Clover Hill High School

Advanced Studies diploma w/ Governor's Seal for completing one or more Advanced Placement courses, College/University Preparatory and Advanced High School/Secondary Diploma Program

19891993

Activities and Societies: NHS, NLHS, Science Club, Computer Club, Ecology Club, Mathematics Club

Victor Escobar's Additional Information

Websites:
Interests:

Reading, writing poetry and music, playing guitar, video games (especially World of Warcraft and Lord of the Rings Online), movies, theology, metaphysics, philosophy, literature and other artistic idioms, politics (both theory and activism), economics, going out with friends, playing pool.

Groups and Associations:

Association for Computing Machinery (ACM), Association of Information Technology Professionals (AITP), Institute for Electrical and Electronics Engineers (IEEE). Various activism and advocacy groups such as: American Civil Liberties Union (www.aclu.org); Americans for Fair Taxation (www.fairtax.org); Center for Democracy and Technology (www.cdt.org); DownsizeDC (www.downsizedc.org); Electronic Frontiers Foundation (www.eff.org); GrassFire (www.grassfire.org).

Contact Victor for:

  • consulting offers
  • new ventures
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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