Victoria Gray

Current

Management Consultant at Red Hat
McCarthy BootCamp Instructor at V Gray Service Management Consulting (Sole Proprietorship)
Consultant / Owner at V Gray Service Management Consulting (Sole Proprietorship)

President at V Gray Service Management Consulting
ITIL Trainer at V Gray Service Management Consulting (Sole Proprietorship)

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2 more...

Past

Senior Consultant at Pink Elephant
Principal Consultant at Sage Information Consultants

Education

University of Toronto

Recommended

6 people have recommended Victoria

Connections

30 connections

Industry

Management Consulting

Websites

My Website

Victoria Gray’s Summary

Organizational leadership, team coach, and IT Service Management consultant with specialty in process assessment and design using ITIL. Experience leading process reengineering for Fortune 500 companies. Focus on cultural change and leadership mentoring as determinant of success.

Victoria Gray’s Specialties:

Team dynamics, shared vision, conflict resolution, Service Manager certified (with Distinction) ITIL consultant, ITIL Practitioner and Service Manager instructor, process assessment and reengineering consulting, leadership coaching, certified instructor for McCarthy Technologies teamwork workshop.

Victoria Gray’s Experience

Management Consultant

Red Hat

(Management Consulting industry)

2007 — Present (1 year)

Providing ITIL consulting in Service Desk, Incident, Problem and Change Management as well as leadership coaching.
McCarthy BootCamp Instructor
V Gray Service Management Consulting (Sole Proprietorship)

(Sole Proprietorship; Myself Only; Professional Training & Coaching industry)

August 2004 — Present (4 years 3 months)

McCarthy BootCamp instructor

Delivering great products and services on time every time, making good, unanimous decisions fast, resolving conflict permanently, planning your life and getting your own results, learning to be comfortable asking for help, learning that you have no limits. And all in only 5 days and nights! This is a fun, challenging, exciting, scary, safe, and unprecedented business simulation like nothing else you will ever do. See www.mccarthyshow.com for more information on how to get great results
Consultant / Owner
V Gray Service Management Consulting (Sole Proprietorship)

(Sole Proprietorship; 1-10 employees; Management Consulting industry)

December 2003 — Present (4 years 11 months)

Agile Service Management consulting and ITIL training for those who are looking for industry experience, integrity, smarts, passion and results. Assessment, design, application to the organization and training at all levels.
President

V Gray Service Management Consulting

(Professional Training & Coaching industry)

December 2002 — Present (5 years 11 months)

Leadership Coaching brings accountability, clarity, focus and intentionality to my clients' work. With several years of coaching both leaders and successful teams in a management consulting context, and many successful clients, I'm making a lateral shift to offering coaching as my primary service.

My style can best be compared to that described in Mindful Coaching and Co-active coaching - a partnership in which both I and my client are working toward the client's goals in a trusting, accountable relationship.
ITIL Trainer
V Gray Service Management Consulting (Sole Proprietorship)

(Sole Proprietorship; Myself Only; Professional Training & Coaching industry)

January 2002 — Present (6 years 10 months)

Delivering high-pass-rate, accredited ITIL training for Strategic Technologies Inc. and ITSM Academy. Specialty in Practitioner and Service Manager. Seeking ITIL V3 accreditation with ITSM Academy. Not just Powerpoint! ITIL assessment, design and implementation stories, what NOT to do, notes from the trenches, tips on how to pass the exams, and more.
Senior Consultant

Pink Elephant

(Privately Held; 51-200 employees; Management Consulting industry)

January 2003 — December 2003 (1 year)

Long-term projects in ITIL process assessments, process design, executive overviews; training; business development.
Principal Consultant

Sage Information Consultants

(Privately Held; 51-200 employees; Information Technology and Services industry)

March 2000 — December 2002 (2 years 10 months)

Project management, quality assurance, process design, product development.

Additional Information

Victoria Gray’s Websites:

My Website

Victoria Gray’s Interests:

Leadership, coaching, shared vision, decision-making, conflict resolution, life-coach, getting results, greyhounds, gardening, home renovation, singing, choirs, cello, music, art, painting