Victoria Gray

Victoria Gray

Owner, V Gray Service Management Consulting

Nova Scotia, Canada

Current
  • Management Consultant at Red Hat
  • McCarthy BootCamp Instructor at V Gray Service Management Consulting (Sole Proprietorship)
  • Consultant / Owner at V Gray Service Management Consulting (Sole Proprietorship)
  • President at V Gray Service Management Consulting
  • ITIL Trainer at V Gray Service Management Consulting (Sole Proprietorship)
Past
  • Senior Consultant at Pink Elephant
  • Principal Consultant at Sage Information Consultants
Education
  • University of Toronto
Connections
30 connections
Industry
Management Consulting
Websites

Victoria Gray’s Summary

Organizational leadership, team coach, and IT Service Management consultant with specialty in process assessment and design using ITIL. Experience leading process reengineering for Fortune 500 companies. Focus on cultural change and leadership mentoring as determinant of success.

Victoria Gray’s Specialties:

Team dynamics, shared vision, conflict resolution, Service Manager certified (with Distinction) ITIL consultant, ITIL Practitioner and Service Manager instructor, process assessment and reengineering consulting, leadership coaching, certified instructor for McCarthy Technologies teamwork workshop.


Victoria Gray’s Experience

  • Management Consultant

    Red Hat

    (Management Consulting industry)

    2007Present (1 year)

    Providing ITIL consulting in Service Desk, Incident, Problem and Change Management as well as leadership coaching.

  • McCarthy BootCamp Instructor

    V Gray Service Management Consulting (Sole Proprietorship)

    (Sole Proprietorship; Myself Only; Professional Training & Coaching industry)

    August 2004Present (4 years 3 months)

    McCarthy BootCamp instructor

    Delivering great products and services on time every time, making good, unanimous decisions fast, resolving conflict permanently, planning your life and getting your own results, learning to be comfortable asking for help, learning that you have no limits. And all in only 5 days and nights! This is a fun, challenging, exciting, scary, safe, and unprecedented business simulation like nothing else you will ever do. See www.mccarthyshow.com for more information on how to get great results

  • Consultant / Owner

    V Gray Service Management Consulting (Sole Proprietorship)

    (Sole Proprietorship; 1-10 employees; Management Consulting industry)

    December 2003Present (4 years 11 months)

    Agile Service Management consulting and ITIL training for those who are looking for industry experience, integrity, smarts, passion and results. Assessment, design, application to the organization and training at all levels.

  • President

    V Gray Service Management Consulting

    (Professional Training & Coaching industry)

    December 2002Present (5 years 11 months)

    Leadership Coaching brings accountability, clarity, focus and intentionality to my clients' work. With several years of coaching both leaders and successful teams in a management consulting context, and many successful clients, I'm making a lateral shift to offering coaching as my primary service.

    My style can best be compared to that described in Mindful Coaching and Co-active coaching - a partnership in which both I and my client are working toward the client's goals in a trusting, accountable relationship.

  • ITIL Trainer

    V Gray Service Management Consulting (Sole Proprietorship)

    (Sole Proprietorship; Myself Only; Professional Training & Coaching industry)

    January 2002Present (6 years 10 months)

    Delivering high-pass-rate, accredited ITIL training for Strategic Technologies Inc. and ITSM Academy. Specialty in Practitioner and Service Manager. Seeking ITIL V3 accreditation with ITSM Academy. Not just Powerpoint! ITIL assessment, design and implementation stories, what NOT to do, notes from the trenches, tips on how to pass the exams, and more.

  • Senior Consultant

    Pink Elephant

    (Privately Held; 51-200 employees; Management Consulting industry)

    January 2003December 2003 (1 year)

    Long-term projects in ITIL process assessments, process design, executive overviews; training; business development.

  • Principal Consultant

    Sage Information Consultants

    (Privately Held; 51-200 employees; Information Technology and Services industry)

    March 2000December 2002 (2 years 10 months)

    Project management, quality assurance, process design, product development.


Additional Information

Victoria Gray’s Websites:

Victoria Gray’s Interests:

Leadership, coaching, shared vision, decision-making, conflict resolution, life-coach, getting results, greyhounds, gardening, home renovation, singing, choirs, cello, music, art, painting

Victoria Gray’s Groups:

Former President and Founder, itSMF Canada Atlantic Region
The Booted

  •    University of Toronto Alumni
  •    ITSM (ITIL) Professionals
  •    IT Infrastructure Library (ITIL)
  •    TheBooted
  •    PairCoaching.net Trainer
  •    ITIL v2 / v3 Service Management (ITSM) and ISO/IEC 20000

Victoria Gray’s Contact Settings

Interested In:

  • career opportunities
  • consulting offers
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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