
Support Engineer at Parallels
Ukraine

Support Engineer at Parallels
Ukraine
IT, administrating, consulting,Windows Server 2003, IIS, Apache, joomla, hmailserver
(Privately Held; Computer Software industry)
February 2008 — Present (1 year 10 months)
- working with Parallels hosting products (PBAS, Helm, HSphere, PPcP, Plesk Billing (formerly known as ModernBill) Virtuozzo)
-Customers Service Request Handling;
Trouble Reports Handling;
Remote Problem Solving;
Communicating with customers by mail, on the phone etc.
Product updates/upgrades implementation;
(Computer Software industry)
January 2004 — Present (5 years 11 months)
Creating websites (joomla, html, javasctipt)
System administration ( outsourcing small companies, usually with Windows OS, and different types of hardware (routers, printers, NAS) )
(Computer Software industry)
November 2007 — January 2008 (3 months)
UNIX administration
(Public Company; 51-200 employees; Computer Software industry)
April 2006 — October 2007 (1 year 7 months)
Windows based network administration. Client support.
(Educational Institution; 51-200 employees; Education Management industry)
December 2004 — April 2006 (1 year 5 months)
MCP , 2009 — 2009
master , computers, IT , 2006 — 2007
Bachelor , Computer Sciense , 2002 — 2006
aikido yoshinkan, travelling, Windows, Unix, MAC OS