Director, Operations & Online Services at International Program Assistance, Inc.
Greater New York City Area
Director, Operations & Online Services at International Program Assistance, Inc.
Greater New York City Area
Veronique is a seasoned community manager and web professional with over 15 years of production and project management experience. She brings high energy, creativity, and detail orientation to all of her tasks, and her unique skills at managing remote work groups make her an invaluable asset to Web 2.0 companies.
Building & managing geographically distributed teams. Online community strategy & management. Facilitation. Web project management & product specification. Blogging. Social media. Knowledge management.
(Program Development industry)
September 2009 — Present (3 months)
IPA Inc. provides management services to international programs.
(Publishing industry)
August 2006 — Present (3 years 4 months)
Little Elephants is a website devoted to kids crafts, activities, and entertainment.
http://www.littleelephants.com
(Primary/Secondary Education industry)
January 2002 — Present (7 years 11 months)
Created and host a listserv for all alumni of the United Nations International School. Created, host and manage a separate list for my classmates. Provide support to alumni interested in hosting communities for their classes -- this includes best practices for finding lost alumni, as well as technical and facilitation advice.
(Internet industry)
September 2006 — September 2009 (3 years 1 month)
Projects include:
Full Circle Associates -- Research, and online facilitation workshop mentor
Sophia's Garden Foundation -- Blog and community consulting
Maya's Mom -- Guest blogger
Zytes -- Community, product, editorial consulting
eHub -- Interviews editor
Silicon Valley Moms Blog -- Blogger
Scholastic.com - Blogger ("Crafty Mom")
Kidspot.com.au -- Community consulting
(Online Media industry)
June 2008 — May 2009 (1 year )
Crowd Fusion is a new web publishing framework, built to solve the pain points of publishers at scale.
(Privately Held; 11-50 employees; Internet industry)
December 2007 — April 2008 (5 months)
Design and develop work-flow processes for this fast-growing web development shop. Implement project management systems using Project Insight. Manage project teams. Client account management.
(Primary/Secondary Education industry)
June 2006 — January 2008 (1 year 8 months)
Collect, edit, and publish information for my children's elementary school community. Manage the listserv. Launched a discussion group for district PTA communications officers to share best practices.
(Public Company; 51-200 employees; Internet industry)
August 2007 — November 2007 (4 months)
Launched BabyCenter's first blog initiatives: MOMformation and FAMEbaby. Developed the strategy and executed day-to-day blog operations . Managed and mentored a team of over 20 bloggers.
(Higher Education industry)
March 2004 — March 2007 (3 years 1 month)
Created and host a listserv for Alumni Relations professionals to network and share best practices.
(Educational Institution; Internet industry)
January 2006 — September 2006 (9 months)
Responsible for the online communities hosted by the Stanford Alumni Association. This includes vendor management, list management, application management, and reporting. Provide best practices for volunteers and outreach personnel.
(Educational Institution; Internet industry)
July 2001 — January 2006 (4 years 7 months)
Responsible for the online community applications such as discussion groups, club and class websites, and a private social network hosted by the Stanford Alumni Association. This includes developing product requirements, timelines, user studies, vendor management, list management, live application management, and reporting. Provide best practices for volunteers and outreach personnel.
(Privately Held; 11-50 employees; Internet industry)
May 2001 — July 2001 (3 months)
-- Client management, project team management, project estimating and creation/management of all project documentation (RFPs, requirements, project plans & timelines).
-- Managed a multi-functional team to develop online promotions for Netscape.
(Privately Held; 11-50 employees; Internet industry)
January 2000 — December 2000 (1 year )
-- Hired and managed Content Producers and Editors.
-- Developed community strategy & plans with Product Management to meet business & marketing objectives.
-- Initiated in-house usability message board
-- Launched third party dynamic & static content on the site.
-- Developed & documented work flow process for WebSwap's development life-cycle.
-- Implemented banner advertising on the WebSwap site.
(Privately Held; 11-50 employees; Internet industry)
September 1999 — December 1999 (4 months)
-- Directed and produced all web properties at Zadu. These included the intranet, public site and beta site.
(Privately Held; 201-500 employees; Internet industry)
June 1999 — September 1999 (4 months)
-- Client management, project estimating and creation/management of all project documentation (scope of work, requirements, project plans & timelines).
-- Managed multi-functional team in developing the prototype, technical specifications & functional requirements for a redesign of Homes.Com.
-- Managed production of L'Oreal's CCB-Paris U.S. site in coordination with Icon Medialab's Paris office.
(Public Company; 1001-5000 employees; Internet industry)
March 1997 — May 1999 (2 years 3 months)
-- Client management, project estimating and creation/management of all project documentation (scope of work, requirements, project plans & timelines).
-- Citibank:
--- Developed prototype for the Hong Kong website redesign -- built using BroadVision.
--- Managed production of the Investments and Loans sections of the HK site
--- Produced Latin America Marketing Intranet site.
--- Produced Global Youth Intranet site.
--- Produced CitiDirect Intranet site.
--- Produced Diners Club banner campaign & jump page.
-- IBM:
--- Produced E-Commerce Latin America website.
-- AT&T:
--- Produced International Calling Card banner campaign and sitelette.
--- Produced WorldNet banner campaign and sitelette.
-- Produced websites for Burson-Marsteller, Paxton-Patterson, Doors-Windows.com, Dr.Pepper, the United States Army, Philip Morris and Voice of Dance.com.
(Privately Held; 1-10 employees; Internet industry)
February 1997 — March 1997 (2 months)
-- Produced GettingReal! website.
(Privately Held; 1-10 employees; Internet industry)
September 1996 — December 1996 (4 months)
-- Produced health Pages website.
(Privately Held; 11-50 employees; Internet industry)
September 1996 — September 1996 (1 month)
-- Produced a site for MasterCard Corporate Products.
(Public Company; 1001-5000 employees; Internet industry)
May 1994 — September 1996 (2 years 5 months)
-- Client management, project estimating and creation/management of project documentation (scope of work, requirements, project plans & timelines).
-- Produced IBM InfoSage banner campaign.
-- Produced IBM and The Olympic Games commercial website ('96).
-- Produced IBM Just Add Warp banner campaign. Six banners run in six languages on 24 heavily trafficked web sites. Laurie Petersen of Media Central very favorably reviewed this project in January 1996.
-- Project Manager & Travel Producer: ExpressNet, a site created for American Express on America Online. Silver Echo Award winner.
-- On-line Travel Conference Host and Coordinator: ExpressNet.
-- Project Manager & QA: Scudder Retirement diskette.
-- QA: Passageway, a diskette-based promotional kit produced for AT&T.
social software, community, facilitation, project management, product specification
SFWOW, AlumniNets, UNIS Alumni