Veronica DeFalco

Past

• Sales Facilitator at Advent Software
• Owner at getaheadcase.com (Sole Proprietorship)
• Underwriting Assistant at Arch Insurance Group

• Contracts Manager at Cable & Wireless Internet Services
• Underwriting Technician at American International Group, Inc.
• Assistant Director at Avalon Models and Talent Inc.
• Assistant Store Manager at Z Gallerie
• Store Manager/ Buyer at Avant Card
• Assistant Store Manager at The Gap

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6 more...

Recommended

4 people have recommended Veronica

Connections

303 connections

Industry

Retail

Websites

• My Website

Veronica DeFalco’s Summary

Please note that I have changed my first name from Heather to my middle name Veronica as of 2008.

I’m a sound organizer, reliable and efficient. I have a knack for seeing the big picture but also able to drill down into what needs to be done to get there. I enjoy wearing multiple hats and being the "go to" person. I excel at promotions and getting ideas across. I’m very creative and strive to use my ingenuity to produce results.

I am ready to pursue my passions in Fashion Production or Event coordination and seeking entry level positions while I educate myself further in these areas.

Some events I've done recently are listed below, details available upon request.

9/27/2007 Beats For Boobs, Fundraiser
Promotions, Hostess, Fashion Designer, Product Marketing

7/17/2007 Advent Software, Offsite Meeting
Onsite Facilitator, Schedule Planning, Distribution of Swag, Prizes and Training materials.

6/29/2007 Snake Party, Fundraiser
Promotions, DJ Hospitality, Decor, and Onsite Facilitation.

2/7/2007 Intrigue, KY Lubricant Launch Party
Promotions, Hostess for focus group party, Provided feedback on product

1/15/2007 Advent Software, Annual Kick-Off Meeting
Schedule Planning, Video Production, Organized Training Materials and Created Slide Shows

11/9/2006 Room to Read, Fundraiser
Promotions, Silent Auction Hostess

8/2/2006 XLR8R Magazine & Headcase Launch Party
Planning, Promotions, Hostess, Product Marketing

6/25/2006 Playa Play, Trunk Show
Coordinated Volunteers, Recruited Vendors, Promotions, Hostess, Product Marketing

2/5/2006 Mighty Aphrodite, Trunk Show
Coordinated Volunteers, Recruited Vendors, Promotions, Hostess, Product Marketing

Veronica DeFalco’s Specialties:

Networking, Promotions, Advanced working knowledge of Microsoft office (including Publisher), Intermediate skill level on Photoshop, Beginner HTML. Type 70 wpm,

Veronica DeFalco’s Experience

• Sales Facilitator

  Advent Software

  (Public Company; 501-1000 employees; ADVS; Computer Software industry)

  September 2006 — January 2008 (1 year 5 months)

  • Processed sales orders that come in via an automated quoting tool which required the proofing and editing of customer contracts
  • Processed the orders once signed by the client in a timely manner
  • Coordinated between Sales, Operations, Billing, Legal and Production departments on any deals that are nonstandard or require special processing
  • Oversaw client returns
  • Generated reports and analysis as needed
  • Tested new functionality on systems as needed
  • Assisted with event coordinating for quarterly sales meetings and annual company off sites

• Owner

  getaheadcase.com (Sole Proprietorship)

  (Sole Proprietorship; Myself Only; Retail industry)

  April 2006 — December 2007 (1 year 9 months)

  • Designed and manufactured headphone cases
  • Handled all customer service, special orders etc.
  • Designed and maintained website content
  • Developed advertising and promotional material
  • Tracked inventory
  • Budgeted materials and services rendered
  • Created a pricing structure and maintained profit margin
  • Coordinated promotional events to launch the product
  • Coordinated trunk shows to sell the product
  • Shipped orders
  • Surveyed customers for product enhancements
  • Traveled to music and fashion events

• Underwriting Assistant

  Arch Insurance Group

  (Public Company; Insurance industry)

  November 2003 — September 2006 (2 years 11 months)

  • Supported the Regional Vice President and staff of the Construction department providing multi-line coverage
  • Developed and maintained spreadsheets to track submission flow and reports on activity
  • Processed submissions daily, including follow up on required information
  • Supervised the policy issuance and maintenance of documentation for all accounts
  • Prepped submissions for quoting by inputting data into a rating tool and analyzing the risk
  • Provided reports and compiled presentations as needed

• Contracts Manager

  Cable & Wireless Internet Services

  (Public Company; Internet industry)

  November 2000 — November 2002 (2 years 1 month)

  • Supported a global team of Lawyers and Vice President of The Law Department
  • Coordinated between Sales dept., Purchase Dept., and Operations on deals
  • Processed customer contracts for countersignature within deadlines, including, verifying accuracy of terms and confirming approval of equipment and price
  • Negotiated referral contracts
  • Audited technical customer communications and notifications
  • Processed outside counsel invoices for payments
  • Provided training to sales team re: which contracts and exhibits to use
  • Created power point presentations to explain the groups functions
  • Answered questions to group’s email alias
  • Maintained daily log on status of all contracts and exhibits in process
  • Created or updated processes that benefited the teams functionality as needed
  • Created detailed reports on customer purchases
  • Tracked and reported on customer status
  • Maintained customer files and ordered supplies

• Underwriting Technician

  American International Group, Inc.

  (Public Company; Insurance industry)

  April 1996 — October 2000 (4 years 7 months)

  • Supported two Regional Managers and three Underwriters in the Healthcare Department
  • Booked premium, invoiced customer accounts
  • Compiled and issued policies and endorsements in a timely manner
  • Developed and maintained spreadsheets to track submission flow and reports on activity
  • Complied with CA. State Laws regarding filing of taxes on all CA. accounts
  • Devised and administered work flow procedures for this new department
  • Provided Claim Reports monthly, per account, to brokers, underwriters and insureds
  • Issued credential verification for insured’s physicians
  • Coordinated new and renewal accounts between brokers, underwriters, actuaries, reinsurance brokers and home office product managers as necessary
  • Elected a member of a committee formed to design and implement a new comprehensive database
  • Oriented new employees on procedures, systems and resources

• Assistant Director

  Avalon Models and Talent Inc.

  (Staffing and Recruiting industry)

  April 1995 — September 1995 (6 months)

  • Supervised an office staff of Talent Scouts, Receptionists, Booking Managers, Photographers and Coaches
  • Recruited and booked models for photo shoots, video work and commercials, arranged models portfolios
  • Maintained all personnel records of staff and models
  • Bookkeeping
  • Organized and managed off site promotional events, oversaw advertising
  • Directed and choreographed Avalon Models premier fashion show

• Assistant Store Manager

  Z Gallerie

  (Retail industry)

  October 1994 — March 1995 (6 months)

  • Supervised a sales staff of up to 10 employees
  • Bookkeeping
  • Ensured PO’s were filled out correctly and product was delivered in a timely manner
  • Counseled customers with décor ideas
  • Processed shipment and arranged merchandise on a weekly basis

• Store Manager/ Buyer

  Avant Card

  (Retail industry)

  May 1991 — July 1993 (2 years 3 months)

  • Managed a sales staff of up to 8 employees
  • Produced the first “Policy and Procedure” manual for training of staff
  • Administered human resource needs
  • Met with vendors to review and purchase retail merchandise in a timely manner
  • Handled special customer requests, ordered store supplies
  • Tracked inventory, processed shipment, arranged merchandise on a daily basis
  • Bookkeeping

• Assistant Store Manager

  The Gap

  (Public Company; Retail industry)

  February 1990 — March 1991 (1 year 2 months)

  • Supervised a staff of up to 15 employees
  • Calculated and forecasted sales goals for each employee and store on a regular basis
  • Invented game plans to reach sales goals
  • Delegated duties (merchandising, processing etc) in order to meet Corporate standards and deadlines.
  • Administered policies and procedures for both staff and customer
  • Maintained human resource files
  • Balanced monthly budget

Additional Information

Veronica DeFalco’s Websites:

• My Website

Veronica DeFalco’s Interests:

Fashion and accessory design, event coordination, fashion shows, dance, photography, costuming, modeling, dining out, traveling

Veronica DeFalco’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• reference requests
• getting back in touch