Vernon Chamberlain

Past

SENIOR APPLICATION ANALYST at Cincinnati Bell Telephone
PC Imaging Specialist & Desktop Support at Cincinnati Bell
PC IMAGING SPECIALIST & DESKTOP SUPPORT at CIncinnati Bell Telephone

Network Administration at Fluor

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Education

University of Cincinnati

Connections

91 connections

Industry

Information Technology and Services

Vernon Chamberlain’s Experience

SENIOR APPLICATION ANALYST

Cincinnati Bell Telephone

(Information Technology and Services industry)

January 2000 — January 2009 (9 years 1 month)

Managed proprietary, business-critical INsideOUT systems, an Oracle database, and seven interfaces that maintained asset-related data for the entire telephony and IT network service area. Provided analytical, design, coding, and testing support, as well as requirements definition, implementation, and documentation services. Advised colleagues and management on technical matters; served as contact for all data and interface issues involving the INsideOUT systems.
Improved operational security, efficiency, and manageability by advocating for and leading a 10-month Oracle database redesign.
Recruited by management to salvage a troubled contractor billing redesign initiative that eliminated a costly manual process. Led team in meeting time, accuracy, and financial milestones; received personal commendation from the Group Director for the project's success.
Resolved enterprise-wide technical issues affecting more than 170 users and multiple vendors by assembling an expert team and driving related troubleshooting, installation, updating, documentation, and training processes.
Managed a successful conversion - with minimal user impact and downtime - of key department systems from older UNIX servers/client terminals to Microsoft Windows-based environment.
Increased efficiency and accuracy of information transfer throughout the company by administering multiple SharePoint intranet sites.
PC Imaging Specialist & Desktop Support

Cincinnati Bell

(Public Company; 1001-5000 employees; CBB; Telecommunications industry)

October 1998 — March 2000 (1 year 6 months)
PC IMAGING SPECIALIST & DESKTOP SUPPORT

CIncinnati Bell Telephone

(Information Technology and Services industry)

January 1998 — January 2000 (2 years 1 month)

Led stakeholder meetings to determine user requirements company-wide, resulting in standardized software supplemented by department-specific applications. Directed beta testing; served as Lotus Notes SME; evaluated and recommended new hardware; implemented hardware standards.
Improved workplace efficiency and inventory accountability by:
Completely redesigning technicians' work area.
Implementing an inventory, secure storage, and check out process for hardware and other physical assets.
Improved internal and external client satisfaction by developing a customer service feedback process for all IT Service Groups (Help Desk, Desktop Support, Voice, and Network technicians).
Increased access to electronic corporate images by collecting all in a centralized inventory/distribution point.
Reduced acquisition and maintenance costs by standardizing corporate software.
Network Administration

Fluor

(Public Company; 10,001 or more employees; FLR; Construction industry)

1996 — 1998 (2 years )

Vernon Chamberlain’s Education

University of Cincinnati

BS , Information Technology

MS-4798 Concentrated Programming with C# Developing ASP.NET Web Applications Using Visual Studio.NET