
Service Delivery Manager and Technology Consultant at Hewlett-Packard
Zürich Area, Switzerland

Service Delivery Manager and Technology Consultant at Hewlett-Packard
Zürich Area, Switzerland
Nearly 18 years experience in IT. From managing small local IT enrionments to large corporate infrastructures.
Solution oriented working. Ability to familiarize and adopt new technologies and solutions.
Developped and implemented various IT Service modules, mainly focused on desktop management.
My goal is to become a recognized IT enthusiast within the desktop management space and deliver the right technology and concepts that the businesses require.
Today I lead the HP EMEA EUWM Workstation Image Management Services Team, where I am esponsible for ongoing service development , process improvements,service costing, pursuit and project implementation and delivery.
Furthermore i have contributed to the service implementation for disk encryption services and the Model Office service design.
Good communication skills
Efficiency and speed in completing actions
Good team interaction
Capable of building strong customer confidence
Solution oriented working
(Public Company; HPQ; Computer Hardware industry)
October 2003 — Present (6 years 2 months)
I am part of HP EMEA Outsourcing Services End User Workplace Management Services organisation. Within that organisation my team is responsable for the design, implementation and ongoing development and delivery of the Workstatiion Image Management Services.
The team provides Workstation Image Management Services for nearly 30 regional and global HP accounts.
As a technical implementtion consultant i do support peer Service Managers with their service development activities. Furthermore i do focus on the development of End User Workplace Management (EUWM) implementation concepts and strategies.
(Public Company; 10,001 or more employees; CPQ; Computer Hardware industry)
October 2000 — September 2003 (3 years )
Technical architect and implementation consultant for various local Swiss end user workplace Outsourcing projects with main focus on the implementation of the Altiris Client Managment Suite, Group Policies, logon scripts, application integration and deployment / migration processes.
Co-architect of EDIB Asset Management System used within local Swiss and small EMEA deals.
(Public Company; 10,001 or more employees; CPQ; Computer Hardware industry)
June 1997 — March 2000 (2 years 10 months)
Nearly same activities as previous role. Moved into Digital / Compaq as a result of an outsourcing project.
(Public Company; 10,001 or more employees; ABB; Electrical/Electronic Manufacturing industry)
September 1995 — September 1997 (2 years 1 month)
Novell Network Administrator
Oracle Dataabase Enterprise Administrator and service delivery coordination.
Lotus Notes Client Administrator
Desktop Migration support.
(Public Company; 10,001 or more employees; ABB; Electrical/Electronic Manufacturing industry)
August 1991 — September 1995 (4 years 2 months)
Application development for the logistics department (programming in Clipper)
Operation and maintenance of local Novell Network and Lotus Notes infrastructure
Operation and administration of Oracle Databases.
Co-architect of entire ABB Transport logistics system.
HP Switzerland Outstanding Perrformance Award 2003
HP EMEA Employee of the Month May 2004
HP TSG EMEA TOP Achievers 2007