
Experienced Senior Executive and Consultant
Reading, United Kingdom

Experienced Senior Executive and Consultant
Reading, United Kingdom
10+ years in senior corporate roles with technology-intensive companies in diverse industry sectors. Positions up to VP and 'C' level (Commercial, Marketing, Business development), international business experience.
10 years management consulting - leading major change programmes at bluechip clients (telecoms, financial services, retail, travel and transport, media and technology), resulting in record performance and winning prestigious awards.
Multi-cultural, multi-lingual, highly numerate and analytical, strong commuicator and presenter; passionate motivator, team player and leader.
Visionary strategist with hands-on operational experience.
Strategy, Performance Improvement, Change Management, Customer strategies, CRM, Customer experience management, Customer operations (segmentation, acquisition, retention, customer value, loyalty), Product development, Research, Innovation, Startup business, Technology strategy, Technology transfer, BI (business intelligence), Decision support, CPM, Data warehousing, Telecoms, Mobile, Convergence, Internet, Digital strategy, Online channels, New media, Digital marketing, Social networks
(Privately Held; 11-50 employees; Management Consulting industry)
April 2004 — Present (4 years 7 months)
A thought-leading firm specialising in stakeholder relationship management (CRM, employee and investor relations) with authentic methodologies and technology-enabled tools. Headquartered inSwitzerland with several international offices, working with clients across Europe and beyond.
In addition to leading client engagements, responsible for Methodology and Product development, and for International Business Development.
(Privately Held; 11-50 employees; Management Consulting industry)
January 2004 — Present (4 years 10 months)
Previously full-time senior consulltant at Round, continuing collaborative work in a strategic partnership with PRISM Consulting, accredited implementor of Round's award-winning tool CC Director(TM)
(Privately Held; 1-10 employees; Information Technology and Services industry)
March 1998 — Present (10 years 8 months)
Originally a Business Intelligence consultancy, DataMasters developed into a multi-service CRM provider with a portfolio icluding strategy consulting, analytical sevices and original IT products.
DataMasters is also part of the PRISM group (www.prism.ch), acting as the offshore technology development entity in productising methodologies into diagnostic and planning tools.
(Privately Held; 501-1000 employees; Human Resources industry)
August 2006 — April 2007 (9 months)
Responsible for research, methodology and product development, and for international business development. PRISM Consulting was in close partnership with Sanderson & Neale in the period.
S&N was a diverse group working with public and private sector organisations to improve business performance. This was achieved through the deployment of highly experienced interim change managers and teams, equipped with authentic methodologies and tools.
(Privately Held; 11-50 employees; Management Consulting industry)
2002 — January 2004 (2 years)
Round is a hybrid provider of strategy consulting (CRM) with a set of unique tools (IT products) that help senior management assess capabilities, plan and manage change in their organisation.
Responsible for consulting delivery to bluechip clients internationally, developing the Round IP (core product CCDirector won 'Innovation of the Year' Award in 2003) and international business development. Strong vertical specialisation in Telecoms, also working with Travel/Transport and Financial Services.
(Privately Held; 201-500 employees; Management Consulting industry)
January 2001 — May 2002 (1 year 5 months)
International thought leaders in Customer Strategy / CRM, Peppers & Rogers help major organisations deliver superior value to their customers and shareholders
Based at the Europe office in the UK, the role involved customer strategy (CRM) consulting with blue-chip clients, participation in methodology development, business development, as well as public speaking and writing on CRM related topics.
Later (with Round and PRISM) continued collaborating with Peppers & Rogers in delivering advanced methodologies to joint clients
The firm has since merged, and is now part of Carlson Marketing.
(Public Company; 1001-5000 employees; Information Technology and Services industry)
1995 — 1997 (2 years)
PTL was an essential part of the MEA operations of NCR Corp. Responsibilities included pre-sale consulting and project management with the Teradata proposition (data warehousing), and in the growing data communications business (WAN, VPN, ISP, CIsco).
CPE (MBA equiv), Marketing and New Product Development, 1983 — 1984
M.Sc, Engineering, 1975 — 1980
customer strategies, CRM, general strategy, innovation, technology, mobile business, new media, convergence, Web 2.0, emerging business models,, music, photography, art, culture, literature, travel, food & drink, cross-cultural development, global business, nature, energy, spiritual matters... etc. etc.
ICM (Inst of Commercial Management), ECCS (European Centre for Customer Strategies), CRM Association (R), CRM Institute (T), Ecademy
CRM 'Oscar' (CRMIT 2003), 'Innovation of the Year' 2003 at CRM Awards (with Round Ltd), Gartner CRM Excellence Award 2007 (for the programme 'Journey to the Customer' designed for Turkcell and realised in 2002-2006), Stevie Award and World's Fastest Growing Mobile Operator (NY Post) with Life/Astelit 2005, Business Week Top100 (IT and Telecoms) with Turkcell 2006, 2007