Producer - Publishing at Cryptic Studios
West Palm Beach, Florida Area
Producer - Publishing at Cryptic Studios
West Palm Beach, Florida Area
Software Project Manager/Producer for a broad range of business oriented solutions. Specializing in implementing across a broad range of users. MMO and tabletop gamer of 7 years including 4 years volunteer customer service experience.
SDLC methodologies, customer management, implementing vendor and in-house solutions, managing and motivating project teams
(Privately Held; 51-200 employees; Computer Games industry)
July 2008 — Present (6 months)
(Public Company; 10,001 or more employees; Utilities industry)
July 2000 — July 2008 (8 years 1 month)
Project and program management, including managing of multiple projects with diverse teams from initiation through implementation. Projects include hardware and software projects, new solutions and upgrades of existing solutions.
(Computer Games industry)
August 2004 — July 2008 (4 years)
Sony Online Entertainment Guides work with the Customer Service Team to provide assistance and to make the game world more immersive for the players by running quests for the players. My role as a Guide included working for both Everquest and Everquest II games for multiple servers. I am currently in training to become a senior guide and will be responsible for the Guide team on an individual server.
(Public Company; 1001-5000 employees; Utilities industry)
July 1998 — June 2000 (2 years)
Developed training documentation and executed testing. Worked with the customer to understand needs and translate them to requirements for the development teams. Delivered training for end users at 4 sites statewide.
MBA, Marketing, DIS, 1996 — 1998
BSc, Zoology, 1991 — 1995
project management, computer gaming, crochet
Project Management Institute, Women In Gaming International