Victoria Voss

Past

Producer at Cryptic Studios
Senior Volunteer Guide at Sony Online Entertainment Volunteer Guide Program
Project Manager at FPL

Business Analyst at Florida Power & Light

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Education

University of Florida - Warrington College Of Business
University of Florida

Recommended

4 people have recommended Victoria

Connections

115 connections

Industry

Computer Games

Websites

My Blog

Victoria Voss’s Summary

Passionate Software Project Manager for a broad range of business oriented solutions. Experienced in a board range of game publishing, software solutions and support. Solid experience with standard SDLC and agile projects

Victoria Voss’s Specialties:

SDLC methodologies, Agile methodologies, customer management, implementing vendor and in-house solutions, managing and motivating project teams, building processes for customer and internal facing teams.

Victoria Voss’s Experience

Producer

Cryptic Studios

(Privately Held; Computer Games industry)

June 2008 — April 2009 (11 months)

Publishing, Marketing, PR and Community Outreach Project Manager.
Managed Marketing and PR for all Cryptic projects as well as worked with MMO sites for viral community projects. Worked closely with customer service, quality assurance and game development teams to ensure the best user experience possible.
Managed beta release project including software approvals, community communication and coordination across production and operations departments.
Developed and implemented processes for managing customer communication, code and communication approvals.
Senior Volunteer Guide

Sony Online Entertainment Volunteer Guide Program

(Computer Games industry)

August 2004 — July 2008 (4 years)

Sony Online Entertainment Guides work with the Customer Service Team to provide assistance and to make the game world more immersive for the players by running quests for the players.
Included working for both Everquest and Everquest II games for multiple servers.
Senior guide responsible for the training and support of a volunteer guide team on an individual server.
Project Manager

FPL

(Public Company; Utilities industry)

July 2000 — June 2008 (8 years)

Project and program management.
Managed multiple projects with diverse teams from initiation through release.
Projects include hardware and software projects, new solutions and upgrades of existing solutions.
Programs included work management software that supported customer service to over 4 million customers.
Developed and implemented processes that improved testing time by 25% and release quality by 80%.
Reviewed, revised and implemented SDLC processes that reduced paperwork by 33% for project managers.
Business Analyst

Florida Power & Light

(Utilities industry)

July 1998 — June 2000 (2 years)

Developed training documentation and executed testing.
Worked with the customer to understand needs and translate them to requirements for the development teams.
Delivered training for end users at 4 sites statewide.

Victoria Voss’s Education

University of Florida - Warrington College Of Business

MBA , Marketing, DIS , 1996 — 1998

Activities and Societies:

MBA Social Team Lead
University of Florida

BSc , Zoology , 1991 — 1995

Activities and Societies:

Honors Student 1991 - 1995