Experienced Producer & Project Manager, goal oriented, great organizer
San Francisco Bay Area
Experienced Producer & Project Manager, goal oriented, great organizer
San Francisco Bay Area
Passionate Software Project Manager for a broad range of business oriented solutions. Experienced in a board range of game publishing, software solutions and support. Solid experience with standard SDLC and agile projects
SDLC methodologies, Agile methodologies, customer management, implementing vendor and in-house solutions, managing and motivating project teams, building processes for customer and internal facing teams.
(Privately Held; Computer Games industry)
June 2008 — April 2009 (11 months)
Publishing, Marketing, PR and Community Outreach Project Manager.
Managed Marketing and PR for all Cryptic projects as well as worked with MMO sites for viral community projects. Worked closely with customer service, quality assurance and game development teams to ensure the best user experience possible.
Managed beta release project including software approvals, community communication and coordination across production and operations departments.
Developed and implemented processes for managing customer communication, code and communication approvals.
(Computer Games industry)
August 2004 — July 2008 (4 years)
Sony Online Entertainment Guides work with the Customer Service Team to provide assistance and to make the game world more immersive for the players by running quests for the players.
Included working for both Everquest and Everquest II games for multiple servers.
Senior guide responsible for the training and support of a volunteer guide team on an individual server.
(Public Company; Utilities industry)
July 2000 — June 2008 (8 years)
Project and program management.
Managed multiple projects with diverse teams from initiation through release.
Projects include hardware and software projects, new solutions and upgrades of existing solutions.
Programs included work management software that supported customer service to over 4 million customers.
Developed and implemented processes that improved testing time by 25% and release quality by 80%.
Reviewed, revised and implemented SDLC processes that reduced paperwork by 33% for project managers.
(Utilities industry)
July 1998 — June 2000 (2 years)
Developed training documentation and executed testing.
Worked with the customer to understand needs and translate them to requirements for the development teams.
Delivered training for end users at 4 sites statewide.
MBA , Marketing, DIS , 1996 — 1998
BSc , Zoology , 1991 — 1995
project management, computer gaming, fiber arts
Project Management Institute, Women In Gaming International