Valerie Dennis

Current

• Support Analyst II at Manatron, Inc

Past

• Technical Support Rep at Time Warner Cable
• Customer Support Manager at Catalis, Inc
• Paralegal at John W Harris, Attorney at Law (Sole Proprietorship)

• Tax Preparer at Jackson Hewitt
• Tax Examiner at Internal Revenue Service

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2 more...

Education

• Austin Community College
• Valparaiso University

Recommended

3 people have recommended Valerie

Connections

108 connections

Industry

Computer Software

Websites

• My resume

Valerie Dennis’s Summary

Extensive experience serving the customer in many different venues. My most recent service has been with medical office software support. If you have mad customers, call me, I'm a pro at calming them down.

Valerie Dennis’s Specialties:

customer support, general help desk for Windows XP and MS Office 2003, training, account management, technical writing, HTML/CSS

Valerie Dennis’s Experience

• Support Analyst II

  Manatron, Inc

  (Public Company; 201-500 employees; MANA; Computer Software industry)

  August 2008 — Present (1 year)

• Technical Support Rep

  Time Warner Cable

  (Public Company; 10,001 or more employees; TWX; Telecommunications industry)

  April 2008 — August 2008 (5 months)

  Call Center Tech Support

• Customer Support Manager

  Catalis, Inc

  (Privately Held; 11-50 employees; Computer Software industry)

  January 2003 — January 2008 (5 years 1 month)

  I held this position for three years and during those years I did some QA, support, training, account management, data mining, data research, and implementation.

• Paralegal

  John W Harris, Attorney at Law (Sole Proprietorship)

  (Sole Proprietorship; 1-10 employees; Legal Services industry)

  June 2000 — June 2003 (3 years 1 month)

  I worked as a paralegal in a family law practice. I interviewed clients and typed up legal documents.

• Tax Preparer

  Jackson Hewitt

  (Public Company; 201-500 employees; JTX; Financial Services industry)

  January 2000 — April 2000 (4 months)

  Prepared tax returns using proprietary software.

• Tax Examiner

  Internal Revenue Service

  (Government Agency; 10,001 or more employees; Government Administration industry)

  October 1985 — January 1994 (8 years 4 months)

  I worked in collections with both delinquent returns and balance due.

Valerie Dennis’s Education

• Austin Community College

  AAS , IT LAN Admin, IT Microcomputer App Support, IT Database, Tech Comm , 2000 — 2003

• Valparaiso University

  1977 — 1978

Additional Information

Valerie Dennis’s Websites:

• My resume

Valerie Dennis’s Interests:

documentation, support, weight loss, web design, graphics, crochet, knitting, quilting, sewing, Renaissance Faires

Valerie Dennis’s Contact Settings

Interested In:

• career opportunities
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch