Vasant prabhu

Current

Associate Director/Consultant at SiITin

Past

Knowledge Partner at Milagrow Business & Knowledge Solutions
Head- Special Projects at Centillion Financial Solution & Services ( Centurion Bank of Punjab)
Corporate Account Manager, Area Operations Head at ICICI Bank

Branch Head at BPL Ltd
Area Sales Manager at IFB-Bosch
Gazetted Probationary Officer at Karnataka Administrative Services

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Industry

Management Consulting

Vasant prabhu’s Summary

Professional Career track record in Banking ,BPO operations, Client & Business development, and Public Service & administration.

Led key Assignments in the areas of Banking and Financial services(CRM, Bank Corporate Account Mgt, Bank Service Quality & delivery , Mortgage Origination and Servicing)

Demonstrated competencies in Business Transition Management, Operations & Project Management, Process development & Training.

Vasant prabhu’s Specialties:

Outsourcing (start up, setting up processes)
Client Management
Start up Operations
CRM /EMS implementation
Operations / Service Delivery management
Project Management

Vasant prabhu’s Experience

Associate Director/Consultant

SiITin

(Information Technology and Services industry)

July 2008 — Present (1 year 5 months)

Associated with SiTara IT Innovations Pvt Ltd, a Bangalore based Co providing IT products & services to Banks & Financial services Cos as Associate Director. Enabling the Co develop growth acceleration strategy by building suitable Product & Services portfolio, identifying & executing strategic partnering arrangement and venturing into overseas markets (Africa).
Director at DHRITI Technologies - an ITES startup started by a group of ex-bankers, that has recently won a INR 12 Million Tender from GoK
Founder Partner at VOILA Labs - a firm engaged in the formulation, marketing & distribution of Neutraceuticals & Pharma distribution.
Knowledge Partner

Milagrow Business & Knowledge Solutions

(Management Consulting industry)

January 2008 — June 2008 (6 months)

>Conceptualized & executed a communication platform for a World SME event by preparing an Event Abstract, invitation letters to eminent personalities for Advisory Board participation, partnership proposals & agreements for ground level linkages with Industry bodies & associations.
>Initiated strategic Business partnering arrangements with India’s fastest growing NBFC that culminated in a MoU.
>Successfully conceptualized & drafted a SEZ viability proposal with necessary financial statements for a Automotive Battery major
Head- Special Projects

Centillion Financial Solution & Services ( Centurion Bank of Punjab)

(Financial Services industry)

February 2005 — December 2007 (2 years 11 months)

>Successfully implemented a Sales CRM application across the Direct Distribution & Branch banking channel of the Bank. Project achieved a significant milestone in capturing half a million customer database within a short span of 9 months of Implementation.
>Provided senior Mgt with a comprehensive ‘AFD Ops Plan’ towards reorganizing the operational set up at Asset branches
& the Centralized Operations Unit . Successfully piloted the migration activities for the largest operation centre at Chennai & in the process set up new workflow solutions like OWINR tool (for cheque processing) & UPCS (image based disbursement platform).
>As head of the 250 member strong ‘Title Services’ BPO unit in the subsidiary company (Indecomm Global Services), stabilized time critical projects like Abstract Entry & Tax Certification on Hourly throughput & Quality parameters. Transitioned few sub projects in the Mortgage processing work chain from a US Fortune 500 client.
Corporate Account Manager, Area Operations Head

ICICI Bank

(Public Company; IBN; Banking industry)

1999 — January 2005 (6 years )

>Headed the second largest Loan processing centre for the Bank with a 40 member strong team covering the entire gamut of Loan origination processing activities that covered Loan disbursement, Banking & Recon, Customer Service including Merchant acquiring & operations for Credit card Business.
>As Regional head service quality(South & East), implemented several key initiatives like process remapping, score based customer service rating for branches through MOTS survey, training & induction of staff on new CRM systems like SIEBEL.
>As Corporate account Manager in the Major client group, developed the prestigious Infosys account Business portfolio from inception to Asset base of 45 Crores & 10,000SB accounts by developing a penetration strategy that delivered customized financial products through OTC solutions in the campus.
>As Relationship manager in the Retail Asset group, was one of the 3 members selected from a pan India team to head Business & Credit functions in a region.
Branch Head

BPL Ltd

(Consumer Electronics industry)

1998 — 1999 (1 year )

>Developed the Market for a wide portfolio (7 Product Categories, over 150 models) of Consumer Durable Products. Reorganized Business setup from being Distributor led to Company managed operations by establishing Sales, Service & Warehousing facilities in the state of Goa.
>Key achievement also included starting an exclusive Brand outlet (BPL Gallery) in the Margao city & facilitating easy installment purchase of BPL products through a tie-up with Countrywide Finance (first time in market)
Area Sales Manager

IFB-Bosch

(Consumer Goods industry)

1994 — 1998 (4 years )

Started career as Executive trainee & promoted a year later as Asst Mgr (Marketing) at the head Office reporting to the National Product Manager. Worked on various assignments involving Product testing, Market survey, Training & promotional campaigns (conducted cooking classes for Microwave Oven users) for IFB-Bosch range of Premium White Goods. Later moved to a line function & handled a key large branch. Key achievement included opening up Sales & Service operations in upcountry operations (north Karnataka) by setting up a depot in Hubli
Gazetted Probationary Officer

Karnataka Administrative Services

(Government Administration industry)

May 1994 — July 1994 (3 months)

Posted as Asst.Director Youth Services & Sports