
Technical Publications Manager, Certified Scrum Master (CSM)
India

Technical Publications Manager, Certified Scrum Master (CSM)
India
- Currently managing a team of Senior Technical Writers and Interns
- Experienced using Agile project management techniques; Is a Certified Scrum Master (CSM)
- Exceptional program management skills; coordinate with large cross-functional teams
- Good team player; Excellent communication and interpersonal skills
Agile software development using Scrum, program management, managing technical writing/documentation teams
(Privately Held; Computer Software industry)
January 2009 — Present (11 months)
- Manage a team of senior technical writers and interns
- Head the Documentation Center of Excellence (DCoE)
- Establish processes and best practices
(Public Company; 10,001 or more employees; JAVA; Computer Hardware industry)
August 2005 — December 2008 (3 years 5 months)
- ScrumMaster for Portal Server
- Work closely with software support team
- Run ops review and partner meetings; Drive department goals and initiatives
- Host and run global program meetings
- Past projects: Program manage middleware information deliverables
(Public Company; 10,001 or more employees; NOK; Telecommunications industry)
May 2003 — July 2005 (2 years 3 months)
- Create user manuals for low-end VPN products, and online help for network management software
- Lead and support the information development team
- Team representative for cross-team and project meetings; Roll up status report for US based manager
(Privately Held; 11-50 employees; Computer Software industry)
May 1999 — April 2003 (4 years )
- Maintenance and support for GNU compiler toolkit and CORBA based middleware: Create and update user manuals and release notes; Work on datasheets, sales collateral, and presentations
- Support for system software development tools: Troubleshoot customer issues; Provide second level technical support to US customers
2.Run performance tests; Build customer ready executables using InstallShield
(Computer Software industry)
November 1998 — March 1999 (5 months)
Completed project on Network Traffic Generator
(Privately Held; Information Technology and Services industry)
April 1997 — April 1997 (1 month)
Training on basics of computer networking
Master of Science , Software Systems , 2000 — 2002
Done in part-time, distance learning mode
Bachelor of Engineering (B.E.) , Electronics and Communication , 1995 — 1999
Received scholarship for studying engineering
1995 — 1999
training, project management, public speaking
- Immediate Past President, Society for Technical Communication (STC) India Chapter
- Senior Member of Society for Technical Communication (STC)
Best speaker award in Project Management Institute (PMI) APAC conference in [April 2005]
Ratan Tata Scholarship for pursuing engineering degree