Solution Architect at Dimension Data
Cape Town Area, South Africa
- Current
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- System Engineer at Dimension Data
- Past
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- Solution Architect & Business Analyst at Tsohle Business Solutions
- System Architect at Dimension Data
- Product Manager at Philips Business Communications
- Senior Engineer at Telkom SA
- Engineer at Department Post & Telecommunication
- Education
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- UK Office of Government and Commerce (OGC)
- Rational Management Consultants
- University of Pretoria/Universiteit van Pretoria
- Stellenbosch University/Universiteit Stellenbosch
- University of South Africa/Universiteit van Suid-Afrika
- Paul Roos Gymnasium
- Recommended
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- Industry
- Information Technology and Services
- Websites
Bouwe van der Eems’s Summary
Solution Architect with experience in designing contact centre, CRM and VoIP solutions, using the System Engineering framework
Project Manager with experience to manage the implementation of the above mentioned solutions.
Business Analyst with experience to design business processes for managed bandwidth services, software development offshoring and regulatory compliance projects.
Product Manager with experience in designing and deploying products and solutions for international companies.
Bouwe van der Eems’s Specialties:
ICT solution design, ICT strategic planning, business process design, project management, product management, software development management, software development offshoring, IT support outsourcing
Bouwe van der Eems’s Experience
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System Engineer
Dimension Data
(Public Company; 5001-10,000 employees; DDT; Information Technology and Services industry)
June 2008 — Present (1 year 2 months)
System Engineer for Customer Interaction solutions
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Solution Architect & Business Analyst
Tsohle Business Solutions
(Privately Held; 51-200 employees; Information Technology and Services industry)
August 2003 — May 2008 (4 years 10 months)
Team leader for the design and implementation of 2 inbound and 1 outbound contact centres for South African Revenue Services (SARS) as well as design of VoIP solution to link contact centres.
Designed infrastructure and interfaces for a Legal Interception Centre and the business processes for GSM operators to achieve regulatory compliance with the Interception Act.
Performed scoping of a SAP CRM contact centre and a feasibility study for upgrading the emergency contact centre for City of Johannesburg.
Design of an MPLS based managed bandwidth service as well as a toolkit with document templates for related professional services for Dimension Data.
Designed business processes for offshoring of software development of TATIS Switzerland to TATIS COE in South Africa.
Bid management, marketing planning and management of the Tsohle provident fund.
Test management of end-to-end testing of Adobe Forms and Data Capture application for SARS. -
System Architect
Dimension Data
(Public Company; 5001-10,000 employees; Information Technology and Services industry)
September 1998 — July 2003 (4 years 11 months)
Joined BSW Business Solutions, which was bought by Dimension Data as part of it's aquisition of the Plessey group.
Performed feasibility study for a second call centre for ABSA Bank and problem analysis of the EDS call centre in Nedcor bank. Performed business feasibility study for CTI (Computer Telephony Integration) in the Standard Bank / EDS credit card call centre
Designed the LAN and Voice Logger subsystem for the telephone banking Call Centre at Standard Bank.
Compiled design, integration and test specifications of an IVR system for Standard Bank as well as performing the technical management for development and implementation.
Responsible for design and technical management of data take-on from various back-end systems into Siebel CRM solution for a UK/US based logistical company, Premier Farnell. Also involved in the design of test and configuration management processes for the programme. -
Product Manager
Philips Business Communications
(Public Company; 10,001 or more employees; Telecommunications industry)
August 1996 — September 1998 (2 years 2 months)
Product management of the Philips iSMobile cordless PABX product, which is based on DECT technology as well as the Philips range of ISDN and voice mail products. This involved the introduction of the product into the country and providing sales support.
Introduction of the product included putting logistics, pricing, support processes, sales training and promotional material in place for the product before it is launched.
Sales support included the giving of presentations and designing solutions that addresses the business needs of the customers.
Also designed and implemented a customer base marketing campaign to sell upgrades and new product into the existing customer base. -
Senior Engineer
Telkom SA
(Public Company; 10,001 or more employees; Telecommunications industry)
November 1991 — July 1996 (4 years 9 months)
Software development of image compression and display capability of the PCBEL product and time announcer.
Design and implementation of 1st digital video conference facility between Pretoria and Cape Town using 2 Mbit/s links.
Project management of a video conference during opening ceremony of the SAT-II undersea cable involving the presidents of South Africa and Portugal.
Involved with ISDN deployment planning and the management of the SA ISDN Forum.
Development of a strategy for the ATM technology for Telkom as well as the design of an ATM pilot network. This strategy was converted into an article for which an award was received.
Project management for installation of the telecommunication infrastructure for the international UNCTAD-IX (UN) conference and ISAD (G7) conference and exhibition. This required interaction with embassies and the United Nations and managing the installation ISDN lines, leased lines, IP infrastructure and PABX' for all exhibitors. -
Engineer
Department Post & Telecommunication
(Government Agency; 10,001 or more employees; Telecommunications industry)
February 1984 — October 1991 (7 years 9 months)
Research and Development of speech recognition and synthesis algorithms as part the thesis for the M.Eng. degree.
Feasibility study on measuring the quality of service provided to PABX's connected through 2 Mbit/s PCM circuits.
Software development (Borland Turbo Pascal) of a PC based system that automated telephone application procedures by interfacing to numerus mainframe and mini computer systems.
Development of software interfaces (Borland Turbo C++) between bar codes readers and coin counters with a payphone management system.
Bouwe van der Eems’s Education
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UK Office of Government and Commerce (OGC)
PRINCE2 Practitionar , Project Management , 2006 — 2006
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Rational Management Consultants
Kepner Tregoe Management Programme , Management , 1995 — 1995
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University of Pretoria/Universiteit van Pretoria
Modern Telecommunication Network Concepts, Design and Performance , Telecommunications , 1994 — 1994
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Stellenbosch University/Universiteit Stellenbosch
B. Eng, M. Eng. , Electronic Engineering , 1982 — 1991
Additional subjects completed:
- Industrial Pshycology II (222)
- Philosophy I (142,152)- Activities and Societies:
- Stellenbosch University Wind Band, Stellenbosch Symphony Orchestra
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University of South Africa/Universiteit van Suid-Afrika
Piano Gr. V; Music Theory Gr. V; Philisophy I; Logic I; Linguistic I 1978 — 1990
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Paul Roos Gymnasium
Matric , Maths, Science, Afrikaans, English, German, History , 1976 — 1981
- Activities and Societies:
- Choir, Cadett Band
Additional Information
Bouwe van der Eems’s Websites:
Bouwe van der Eems’s Interests:
Music
Bouwe van der Eems’s Honors:
Spirit of Tsohle award for the Feasibility Study at the Johannesburg Emergency Call Centre - Tsohle 2006
Certificate of Excellence for Premier Farnell programme - Dimension Data, 2003
Performance Award for Standard Bank IVR Project - BSW Business Solutions, 2000
SA Telecommunications Award - South African Institute of Electric Engineers (SAIEE), 1997
Academic Colours for De Humanitate - Paul Roos Gymnasium, 1981
Bouwe van der Eems’s Contact Settings
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