
Multi-Channel Program Manager at KPN, focussed on outside-in thinking for customer-oriented solutions
Utrecht Area, Netherlands

Multi-Channel Program Manager at KPN, focussed on outside-in thinking for customer-oriented solutions
Utrecht Area, Netherlands
Graduated cum laude in marketing communications, wrote my master thesis about simplicity and its influence on consumer trust.
Currently fulfilling a position within the KPN Young Potential Program.as Multi-channel program manager.
marketing, communication, internet, new media, consumer behaviour, simplicity, creativity, (large scale) event organisation, photography
(Public Company; KPN; Telecommunications industry)
September 2009 — Present (3 months)
(Public Company; KPN; Telecommunications industry)
September 2009 — Present (3 months)
(Privately Held; Management Consulting industry)
June 2008 — February 2009 (9 months)
Conducted the research 'Being easy is not that simple' - a study on the dimensions of simplicity in financial services and the effects on consumer trust and product attitude. Thesis was awarded with a 9 (out of 10).
• published in Tijdschrift voor Marketing in April 2009 and MarketingTribune in March 2009
(Public Company; IPG; Public Relations and Communications industry)
September 2007 — November 2007 (3 months)
Worked on projects for MasterCard, Emirates and Microsoft
(Non-Profit; Non-Profit Organization Management industry)
November 2003 — September 2007 (3 years 11 months)
• Managing the editorial staff
• Designed and implemented a new lay-out
• Published a series of magazines which increased the reader’s appreciation
(Educational Institution; Research industry)
August 2004 — April 2007 (2 years 9 months)
• Organising all information events of the university, with 2000 visitors
• Bringing in, planning and managing of ± 30 students during these events
(Events Services industry)
November 2004 — November 2005 (1 year 1 month)
• Full-time organisation of the 10 days’ orientation week of the university
• Responsible for the acquisition of EUR 50.000,- (20% increase compared to 2004)
• Maintained partnerships with well over 50 companies
• Learned to cooperate closely and intensively in a diverse team
• Discovered all aspects relevant for organizing such a major event in a complex, political and academic environment
• Furthermore we implemented a new centralized information management system, developed new orientation-group allocation procedures and organized a recordbreaking snowball-throwing event in the middle of summer!
MSc (Cum laude) , Marketing Communication , 2005 — 2009
Graduated on the thesis 'Being easy is not that simple' - a study on the dimensions of simplicity in financial services and the effects on consumer trust and product attitude, awarded a 9 (out of 10).
• published in Tijdschrift voor Marketing in April 2009 and MarketingTribune in March 2009
BSc , Communication Studies , 2002 — 2008
• Bachelor thesis: "The ID of AEGEE-Enschede" - a study on the perceived and desired identity characteristics of student association AEGEE-Enschede, awarded a 8 (out of 10)
• Minor: Art, Media & Technology
Secondary education , 1996 — 2002
new technology, internet, photography, movies, television, music, squash, soccer, travelling, mediadesign, new media, marketing
Dispuut Pandemonium, AEGEE, AEGEE-Enschede, Communique, Yearclub Scatenati