
Efficiency Coach & Business Consultant
Phoenix, Arizona Area

Efficiency Coach & Business Consultant
Phoenix, Arizona Area
An active, results-driven administrative professional, employing a consultative / solution-based approach to develop new business contacts, improve vendor relations and serve existing clients, by conducting assessments, creating targeted solutions and following through to exceed expectations.
More and more businesses are realizing the power of efficient paper and information management systems to improve their bottomline.
Efficiency Coach / Business Consultant
• Generate new business and provide ongoing service to established accounts, offering solutions to workflow, productivity and organizational issues within a home or business environment.
• Develop a solid business network / customer base through cold calling, e-mail newsletters and media relations, as well as workshops and seminars.
• Respond to clients’ diverse individual needs by conducting needs assessments, creating targeted solutions and following through to exceed expectations.
Experience highlights:
• The Hansen Company - Worked closely with administrative staff to improve customer contact system; rebuilt database that expanded sales opportunities and accelerated the bid process.
• Pacific General (general contractor) - Streamlined administrative operations to control costs and effect greatest office efficiency.
• Newport Furnishings - Created a system for tracking customers, consolidating three databases into one, set up sales and pricing books for sales team and facilitated the sales process through ease of scheduling. Served as liaison between manufacturers and customers, ensuring total satisfaction to build repeat and referral business.
• CIGNA Healthcare of Arizona - Coordinated in-house computer training, working closely with department heads, and marketing the classes to staff to increase participation.
Information Systems Management, Small Business consulting, Business Process Improvement, Project Management, Professional organizing for business and residential clients
(Professional Training & Coaching industry)
June 1999 — November 2008 (9 years 6 months)
Over the past 20 years, her work experience took her to a variety of industries such as professional organizing, engineering services, construction, electrical consulting firms and utilities. Clients found her expertise in office management, operations and facilities management improved the efficiency and productivity of their staff and business practices. Overall, she was able to implement effective methods to save money and free the staff and management to create, sell and produce!
One example of a cost reduction strategy she implemented for a local chain of retail furniture stores, she created a better process for stores to order office and other operations related supplies with order guidelines. Saving the company more than $25,000 in the first year alone.
(Construction industry)
May 1998 — May 1999 (1 year 1 month)
• Managed all administrative and sales support operations while maintaining optimum office productivity and positive customer relations.
• Compiled and edited government project proposals to assist sales team in securing new business.
• Developed and implemented an efficient electronic files system to track client contacts, incoming contracts and current projects.
(Consumer Goods industry)
November 1995 — January 1998 (2 years 3 months)
• Planned and directed administrative operations by maximizing productivity and efficiency while maintaining the highest quality standards.
• Managed supplies budget, saving money at all stores by developing an order system that tracked volume and controlled expenses in excess of $30,000 in the first year it was implemented.
• Worked with contractors and corporate staff to coordinate and oversee tenant improvements for stores; obtained and selected bids, presented recommendations to corporate staff.
Business Administration 1979 — 1982
Fishing the Colombia River, Rollercoaster Riding, Amusement Parks
Arizona Small Business Association, Hispanic American Central, Arizona Department of Commerce-Minority and Women-owned Business, The National Virtual Assistants Society
2005 Home Business Crown Jewel Award, Finalist