Uschi Gerschner

Current

Manager of Technical Support at Imagespan
Owner at Uschi Gerschner Photography

Past

Manager, Member Services & Support at Digital Railroad
Systems Analyst at GTA North America
Account Services Support Supervisor at Corbis

Operations Manager at Council Travel

see less...

1 more...

Education

DAG Business School

Recommended

6 people have recommended Uschi

Connections

134 connections

Industry

Photography

Uschi Gerschner’s Summary

Accomplished Manager and Professional, with over 15 years in operations and customer service.

• Proficient with a wide range of technologies.
• Adroit project manager with exceptional organizational and time-management skills.
• Photography industry expert, with in-depth knowledge of film and digital photography, image manipulation, color correction, and the professional photo workflow.
• Skilled photo researcher and editor.
• Experienced and adept at solving complex problems under pressure in a fast-paced environment.
• Works well with people on all levels of an organization.
• Bilingual (fluent in English & German)
• Startup veteran

Uschi Gerschner’s Experience

Manager of Technical Support

Imagespan

(Privately Held; Online Media industry)

December 2008 — Present (1 year )
Owner

Uschi Gerschner Photography

(Photography industry)

January 2005 — Present (4 years 11 months)
Manager, Member Services & Support

Digital Railroad

(Privately Held; 11-50 employees; Photography industry)

November 2006 — October 2008 (2 years )

• Managed a staff of account managers and support personnel
• Satisfied the support needs and technical demands for the 1,700-plus photographers and photo agencies across the US and abroad who were using the company’s online photo archive and workflow system
• Consistently delivered a level of service that was considered a core competency of the company
• Delivered technical and sales training to internal staff and wrote help materials, including FAQs for standard support responses
• Fulfilled hundreds of research requests for photo buyers and internal licensing sales team
• Managed the import of giant image collections, helping exponentially grow the system to over 10 million images
• Carried out quality assurance testing and provided usability testing for all new system products and features before their release
• Attended international industry events to serve as the key account representative and to provide demos to prospective clients
• Assisted in code deployments
Systems Analyst

GTA North America

(Public Company; 501-1000 employees; Leisure, Travel & Tourism industry)

April 2004 — November 2006 (2 years 8 months)

• Delivered technical support for all GTA internal and external systems to internal clients.
• Designed user interfaces and wrote functional design specifications for new GTA websites.
• Tested and provided troubleshooting for all software.
• Trained intermediaries and end users on new systems.
• Wrote training manuals and produced workflow documents
Account Services Support Supervisor

Corbis

(Privately Held; 1001-5000 employees; Marketing and Advertising industry)

February 2003 — April 2004 (1 year 3 months)

• Supervised six customer service representatives
• Oversaw reps’ performance for evaluation and development
• Provided photo research for external clients
• Provided photo research and feature editing for internal clients, completing prepared retrospectives and providing packages for sales reps and editors to send to clients in a timely matter
• Managed projects within the customer service department as well as projects for other departments
Operations Manager

Council Travel

(Government Agency; 51-200 employees; Leisure, Travel & Tourism industry)

1998 — 2002 (4 years )

• Coordinated all operations for 70 retail travel agencies.
• Designed and programmed a point-of-sale system.
• Developed and administered a quality control program.
• Tested all accounting software; identified problems and solutions.
• Updated company websites with Dreamweaver.
• Edited and produced a Policy & Procedure Manual.