Steve Glaiser

Sr Quality Engineer at Citrix Systems

San Francisco Bay Area

Current
  • Sr Quality Engineer at Citrix Systems
  • VP of Communications at Air Force Assoc Chapter 361
  • Group Founder at USAFNetwork
  • Founder and CEO at Snowlark Software

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1 more...

Past
  • Director Global Software Quality at Ask.com
  • Director Quality Engineering at Entrust
  • Team Member - US Air Force Valour-IT at LinkedInUSAF

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15 more...

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Connections
500+ connections
Industry
Computer Software
Websites

Steve Glaiser’s Summary

Optimistic, business-savvy, and creative product quality professional in continuous pursuit of new and challenging test paradigms and organizations. Passionate about more predictive and less reactive approaches to product quality. Adjusts quickly, sees the big picture, and ensures that the teams and tools are "just right" in these times of ever changing, rapidly evolving, product definition to customer delivery processes. High energy and relentless determination to get the job done on time and under budget - with an eye to the future.

Steve Glaiser’s Specialties:

Automation Framework design; budget management ($100k to $7M); offshore test design, development, and management; networking; data security; fraud transaction monitoring; handhelds, PDAs, and mobile communications; data acquisition and playback systems; internet properties/sites; enterprise systems; embedded systems; shrink wrap software; navigation systems (Radar, Inertial, Stellar, and Satellite); desktop publishing; OEM and ODM vendor management experience.

Steve Glaiser’s Experience

  • Sr Quality Engineer

    Citrix Systems

    (Public Company; 1001-5000 employees; CTXS; Computer Software industry)

    April 2008 — Present (1 year 8 months)

    Part of the ASG Team working on advanced applications for use with the entire suite of Citrix products. Core responsibility is one member of the quality engineering team designing and developing test fixtures, frameworks, and suites to test one of the advanced components under development.

  • VP of Communications

    Air Force Assoc Chapter 361

    (Military industry)

    September 2007 — Present (2 years 3 months)

    AFA Chapter #361 - Tennessee Ernie Ford, is an organization of prior service and active duty US Air Force personnel. Our chapter supports 129th Search and Rescue Wing at Onizuka AFB, Sunnyvale CA as well as our local AFJROTC Program members at Oak Grove High School, San Jose CA. We also provide an outreach program to 4th through 6th Grade students in school to help children build their reading skills while learning about science and technology.

    Contact me if you are interested in joining AFA Chapter #361 or if you or your company are interested in sponsoring any of our outreach programs.

  • Group Founder

    USAFNetwork

    (Non-Profit; 201-500 employees; Military industry)

    July 2005 — Present (4 years 5 months)

    MISSION: we are dedicated to helping one another stay connected while connecting others that may need assistance or a simple helping hand to get a foot in the door.

    CREW: this group is for prior service or currently active USAF personnel utilizing LinkedIn(tm).

    FLIGHT PLAN: this group is for assistance, information sharing, support services through the Links area, and extending the reach of our own networks to our daughters and sons, wives and husbands, widowers and widows, nieces and nephews, uncles and aunts, dads and moms, grandmothers and grandfathers, and finally our cousins.

    SUPPORT UNITS: the Yahoo! Group and Blog locations are:

    http://tech.groups.yahoo.com/group/USAFNetwork
    -and-
    http://linkedinusaf.blogspot.com

    To join, please e-mail me at USAFNetwork@gmail.com with the following:

    Name, Years served, new/old Unit/Sqdrn, LinkedIn Profile ID/Link

    This is for current members of LinkedIn - this is a networking group after all. :)

  • Founder and CEO

    Snowlark Software

    (Partnership; 1-10 employees; Computer Software industry)

    August 2002 — Present (7 years 4 months)

    Design and develop products whereby an increase in product quality can be achieved through the optimization of internal and external processes. The application currently in production focuses primarily on reducing the time and effort wasted within the engineering organization through the use of highly subjective processes.

    For more information, please contact me.

  • Director Global Software Quality

    Ask.com

    (Public Company; 1001-5000 employees; IACI; Computer Software industry)

    February 2007 — August 2007 (7 months)

    Responsible for software quality; provide leadership and guidance to all personnel; drive the organization to utilize a full spectrum of test paradigms in holistic, black, white, gray, and automation test approaches; integrate and augment organizational objectives to increase test coverage while implementing processes enabling incremental improvements in product quality, time to market, and personnel career growth goals and objectives; attune three separate quality teams occupying three geographic locales into one team of Software Quality Engineers; supplement Ask.com Quality Group objectives and initiatives with offshore resources focused to provide top notch test design, development, and execution; release quality products that enable Executive Management the support they need, thereby resulting in a new found confidence to drive the company's market position higher than planned or expected.

    ** TRANSITIONING OUT END OF AUGUST 2007 **

  • Director Quality Engineering

    Entrust

    (Public Company; 501-1000 employees; ENTU; Computer Software industry)

    April 2004 — January 2007 (2 years 10 months)

    Develop forward looking test methodologies and overall test framework approach. White Box, Gray Box, Black Box, and Automation are all targets for design and implementation. Resources located in US and Oversees locations. Building the Quality Group from the ground up encompassing test framework design and development to include: organization of current tests, development and implementation of the lab, and improving cross-organizational test objectives.

  • Team Member - US Air Force Valour-IT

    LinkedInUSAF

    (Non-Profit; 51-200 employees; Civic & Social Organization industry)

    October 2006 — November 2006 (2 months)

    I've joined the Soldiers' Angels USAF Valour-IT Project Team. We are striving to raise funds for our injured soldiers, sailors, airmen, and marines who need voice activated/controlled laptops. This project is one of the greatest out there, and the Soldiers' Angels Organization has been serving selflessly those who volunteer to serve in the US Military.

    Please go to http://LinkedInUSAF.blogspot.com, locate my link to the donation site for Valour-IT USAF, and help us reach our goal.

    We do this once a year, from the end of October to Veteran's Day - and what a way to celebrate Veteran's Day!

  • Executive Quality Management Consultant

    Snowlark Software (Self-employed)

    (Self-Employed; 1-10 employees; Computer Software industry)

    March 2004 — April 2004 (2 months)

    Developed overall test framework approach (white box, gray box, black box, and automation design and implementation strategies). Secured onshore resources located in US (Oregon). Kicked off the organization of current tests, development and implementation of the lab, and improving cross-organizational test objectives. Focused the effort and approach to software quality through the design and development of software and processes whereby an increase in predictive quality can be achieved. Provided guidance, opinion, and knowledge to multiple organization/team leaders and their technical resources to quickly initiate the first phase of their product quality improvement and development initiatives

  • Director Software Quality

    palmOne Inc.

    (Public Company; 501-1000 employees; PLMO; Computer Software industry)

    March 2003 — March 2004 (1 year 1 month)

    Manage resources with functions in Black Box, White/Gray Box, and Automation. Personnel located in US and Oversees locations. Products are personal digital assistants (PDAs) with sophisticated physical design as well as the software user interface.

    Personal successes in this position: developing the first off the shelf on-device automation tool for PalmOS, developing the first automation test framework in virtual and physical environments (VMWare and On-Device), developing a new team direction improving efficiency and maintaining high product quality, and reducing overall budget by 33% in eight (8) months.

    SEE:
    http://phx.corporate-ir.net/phoenix.zhtml?c=90913&p=irol-newsArticle&t=Regular&id=494028&

  • Director Software Quality

    Bytemobile Inc.

    (Privately Held; 51-200 employees; Computer Software industry)

    August 2001 — August 2002 (1 year 1 month)

    Manage resources with functions in Black Box, White/Gray Box, and Automation. Products are related to the acceleration and compression of data within a cellular data network provider/carrier.

    Personal successes in this position: building a team from the ground up; developing a packet tracing tool for measuring the effectiveness of our products; the team built an automated framework quickly, efficiently, and within a constrained budget.

  • Director Software Quality

    OmniSky Inc.

    (Public Company; 201-500 employees; OMNY; Computer Software industry)

    November 2000 — August 2001 (10 months)

    Manage resources with functions in Black Box and Automation. Personnel located in US and Oversees locations. Products are personal digital assistants (PDAs) augmented by sophisticated user interface design to e-mail and web technologies.

    Personal successes in this position: building the team from the ground up; automating the regression testing of our products utilizing off the shelf testing tool (Segue SilkTest) and the PalmOS Emulator (POSE).

  • Director Software Quality

    eCircles

    (Privately Held; 51-200 employees; Computer Software industry)

    September 1998 — November 2000 (2 years 3 months)

    Now ClassMates

  • QA and Program Manager

    Celerity Systems

    (Public Company; 11-50 employees; Telecommunications industry)

    November 1997 — September 1998 (11 months)

    Now L3 Communications (LLL)

  • Manager Software Quality

    Vicinity Corporation

    (Public Company; 201-500 employees; VCNT; Computer Software industry)

    October 1996 — November 1997 (1 year 2 months)

    Now Microsoft (MSFT)

  • Manager Software Quality

    AirTouch Cellular

    (Public Company; 501-1000 employees; ATI; Telecommunications industry)

    June 1995 — October 1996 (1 year 5 months)

    Now Verizon Wireless (VZW)

  • Manager Software Quality

    Notable Technologies

    (Privately Held; 51-200 employees; Computer Software industry)

    November 1993 — May 1995 (1 year 7 months)

  • Manager Software Quality

    Frame Technology

    (Public Company; 201-500 employees; FRAM; Computer Software industry)

    March 1990 — September 1993 (3 years 7 months)

    X Windows QA Manager on all X platforms. Managed onsite product acceptance tests for BNR-Ottawa's tools distribution program. Provide automation and manual test development direction. Realigned schedules and test approach to provide parallel testing of 3+ platforms simultaneously. Minor control over my group's budget.

  • Hardware/Software Support Engr

    United Airlines

    (Public Company; 5001-10,000 employees; UAL; Airlines/Aviation industry)

    August 1986 — February 1989 (2 years 7 months)

    United Airlines FocalPoint Systems Hardware/Software Support
    Covia FocalPoint Systems Hardware/Software/Installation Support

  • USAF SSgt - Inertial Nav Systems Specialist (AFSC-328x4)

    United States Air Force

    (Government Agency; 10,001 or more employees; Military industry)

    July 1980 — November 1987 (7 years 5 months)

    ____________________________________________________________
    !!! IF YOU ARE USAF ACTIVE, RETIRED, OR SEPARATED !!!

    Join my LinkedIn Yahoo! Forum - USAFNetwork!!! Join at this e-mail address: USAFNetwork-subscribe@yahoogroups.com

    ALSO, let's get USAF folks LinkedIn together and build that bond. Airmen forever!!!

    Now, on to the fun I had while I was "in".

    Supported: T-39, C-9A, MC/EC/HC/C-130, C-141, E-4A, EC/RC/KC-135, KC-135Q, SR-71, U-2, and TR-1 aircraft.

    Repaired: Carousel 4E, LN-33, ASN-35, APN-147, ASN-24, INS (inertial-nav), ANS (astro-nav), NAVSTAR (sat-nav), Doppler Nav, AWADS


    UNITS
    ------------------------------------------------------------
    435th FMS - MAC Rhein Main AFB Germany (Gateway to Europe)
    55th AMS - SAC Offutt AFB Nebraska (Qualitas et Integritas)
    9th AMS - SRW Beale AFB California (Semper Paratus)

  • USAF SSgt - Inertial Nav Systems Specialist (AFSC-328x4)

    USAF

    (Government Agency; 10,001 or more employees; Military industry)

    July 1980 — November 1987 (7 years 5 months)

    ____________________________________________________________
    !!! IF YOU ARE USAF ACTIVE, RETIRED, OR SEPARATED !!!

    Join my LinkedIn Yahoo! Forum - USAFNetwork!!! Join at this e-mail address: USAFNetwork-subscribe@yahoogroups.com

    ALSO, let's get USAF folks LinkedIn together and build that bond. Airmen forever!!!

    Now, on to the fun I had while I was "in".

    Supported: T-39, C-9A, MC/EC/HC/C-130, C-141, E-4A, EC/RC/KC-135, KC-135Q, SR-71, U-2, and TR-1 aircraft.

    Repaired: Carousel 4E, LN-33, ASN-35, APN-147, ASN-24, INS (inertial-nav), ANS (astro-nav), NAVSTAR (sat-nav), Doppler Nav, AWADS


    UNITS
    ------------------------------------------------------------
    435th FMS - MAC Rhein Main AFB Germany (Gateway to Europe)
    55th AMS - SAC Offutt AFB Nebraska (Qualitas et Integritas)
    9th AMS - SRW Beale AFB California (Semper Paratus)

  • USAF SSgt - Inertial Nav Systems Specialist (AFSC-328x4)

    U.S. Air Force

    (Government Agency; 10,001 or more employees; Military industry)

    July 1980 — November 1987 (7 years 5 months)

    ____________________________________________________________
    !!! IF YOU ARE USAF ACTIVE, RETIRED, OR SEPARATED !!!

    Join my LinkedIn Yahoo! Forum - USAFNetwork!!! Join at this e-mail address: USAFNetwork-subscribe@yahoogroups.com

    ALSO, let's get USAF folks LinkedIn together and build that bond. Airmen forever!!!

    Now, on to the fun I had while I was "in".

    Supported: T-39, C-9A, MC/EC/HC/C-130, C-141, E-4A, EC/RC/KC-135, KC-135Q, SR-71, U-2, and TR-1 aircraft.

    Repaired: Carousel 4E, LN-33, ASN-35, APN-147, ASN-24, INS (inertial-nav), ANS (astro-nav), NAVSTAR (sat-nav), Doppler Nav, AWADS


    UNITS
    ------------------------------------------------------------
    435th FMS - MAC Rhein Main AFB Germany (Gateway to Europe)
    55th AMS - SAC Offutt AFB Nebraska (Qualitas et Integritas)
    9th AMS - SRW Beale AFB California (Semper Paratus)

  • USAF SSgt - Inertial Nav Systems Specialist

    US Air Force

    (Government Agency; 10,001 or more employees; Military industry)

    July 1980 — November 1987 (7 years 5 months)

    ____________________________________________________________
    !!! IF YOU ARE USAF ACTIVE, RETIRED, OR SEPARATED !!!

    Join my LinkedIn Yahoo! Forum - USAFNetwork!!! Join at this e-mail address: USAFNetwork-subscribe@yahoogroups.com

    ALSO, let's get USAF folks LinkedIn together and build that bond. Airmen forever!!!

    Now, on to the fun I had while I was "in".

    Supported: T-39, C-9A, MC/EC/HC/C-130, C-141, E-4A, EC/RC/KC-135, KC-135Q, SR-71, U-2, and TR-1 aircraft.

    Repaired: Carousel 4E, LN-33, ASN-35, APN-147, ASN-24, INS (inertial-nav), ANS (astro-nav), NAVSTAR (sat-nav), Doppler Nav, AWADS


    UNITS
    ------------------------------------------------------------
    435th FMS - MAC Rhein Main AFB Germany (Gateway to Europe)
    55th AMS - SAC Offutt AFB Nebraska (Qualitas et Integritas)
    9th AMS - SRW Beale AFB California (Semper Paratus)

Additional Information

Steve Glaiser’s Websites:

Steve Glaiser’s Groups:

AFA, Air Force Association,
AFFTHF, Air Force Flight Test Historical Foundation Member,
AFCEA, Armed Forces Communications and Electronics Assoc,
ASQ, American Society for Quality - Senior Member,
BPMG.org, Business Process Mgt Group Organization,
APQC, American Productivity & Quality Center,
CSWT/CCO, Center for the Study of Work Teams,
IEC, International Engineering Consortium,
LinkedInnovators, LinkedIn Forum on all things LinkedIn,
LinkedInSecurity, LinkedIn, Security, just gotta have it,
MyLinkedinPowerForum, LinkedIn Power Users forum,
USAFNetwork, Yahoo Forum for LinkedIn USAF folks,
SNUG, Social Networking Users Group,
NAUI, Natl Association of Underwater Instructors Member,
FCC, Amatuer License KE6EOJ

  •    eOffice
  •    Engineering & Business Alliance
  •    Executive Suite
  •    USAFNetwork
  •    Citrix Systems Employees and Alumni (Citrites)
  •    On Startups - The Community For Entrepreneurs
  •    American Society for Quality
  •    Link-Troops Support Network (250+/Connected Yahoo Group)
  •    Triumph Car Owners and Enthusiasts
  •    Formula 1 Enthusiasts
  •    American Cold War Veterans
  •    marzar CEO network
  •    AFCEA International
  •    Cigars and Professionals
  •    Golf Network
  •    Startup Specialists
  •    AirTouch Alumni
  •    The Air Force Association
  •    Community College of the Air Force Alumni
  •    U.S. GOVERNMENT CONNECTIONS
  •    SQAforums
  •    Palm Alumni
  •    Office Space Fan Club
  •    U.S. Veteran
  •    Wednesday Network of Silicon Valley
  •    US Air Force
  •    USAFA AOG
  •    Defense Industry Network
  •    NaVOBA [National Veteran-Owned Business Association]
  •    United Airlines employees & alumni
  •    American Solutions for Winning the Future
  •    International CTIA WIRELESS
  •    Strategic Air Command (SAC) Alumni
  •    BP Group
  •    SuperGroup Founders
  •    Business Signatures
  •    Leave No Veteran Behind
  •    Vicinity Alumni
  •    Government Market Master
  •    Linked:Golfers
  •    Social Entertainment Professionals
  •    Military Founders Group

Steve Glaiser’s Honors:

Senior Member of ASQ

Spoke, Demoed, or Presented at:

> Demo '99 - eCircles Private Community Demo
> Quest '99 - The Web Maelstrom: What, You Wanted Software?
> PalmSource Conference - Feb 2004, Segue SilkTest Automation on PalmOS (in support of Fabrice Frachon of PalmSource)


Featured in Articles:

> Aplication Development Trends, 11/01/2001
http://www.adtmag.com/article.asp?id=2699

> Segue Software Press Release, 02/11/2004
http://phx.corporate-ir.net/phoenix.zhtml?c=90913&p=irol-newsArticle&t=Regular&id=494028&

Steve Glaiser’s Contact Settings

Interested In:

  • career opportunities
  • consulting offers
  • new ventures
  • job inquiries
  • expertise requests
  • business deals
  • reference requests
  • getting back in touch

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