Umashankar Udhya

Current

• Manager at Deloitte
• Manager - Technology at Deloitte India

Past

• Manager at HCL BPO
• Sr. Team Manager at SlashSupport India Pvt. Ltd.
• Team Manager at Dell, Bangalore

• Team Manager at Dell International Services
• Team Manager at Dell
• Analyst at GE iProcess

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3 more...

Education

• JNRV University
• Doctor B.R. Ambedkar Open University
• Vidya Mandir EMHS, Cuddapah

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Recommended

3 people have recommended Umashankar

Connections

93 connections

Industry

Information Technology and Services

Websites

• My Portfolio

Umashankar Udhya’s Summary

Contact Center/BPO professional with about 12 years of experience of operations, quality, transitions, training, MIS, systems and overall CC management experience.

Umashankar Udhya’s Specialties:

Customer Service, Technical Support, User/Application/Server Administration

Umashankar Udhya’s Experience

• Manager

  Deloitte

  (Information Technology and Services industry)

  2006 — Present (3 years)

• Manager - Technology

  Deloitte India

  (Privately Held; 5001-10,000 employees; Information Technology and Services industry)

  December 2006 — Present (2 years 8 months)

• Manager

  HCL BPO

  (Public Company; 10,001 or more employees; Information Technology and Services industry)

  May 2006 — November 2006 (7 months)

• Sr. Team Manager

  SlashSupport India Pvt. Ltd.

  (Privately Held; 1001-5000 employees; Information Technology and Services industry)

  September 2004 — May 2006 (1 year 9 months)

  Worked as a Manager and then as Sr. Manager here in processes supporting Linksys and Vonage.

• Team Manager

  Dell, Bangalore

  (Public Company; Information Technology and Services industry)

  2002 — 2004 (2 years)

• Team Manager

  Dell International Services

  (Public Company; Information Technology and Services industry)

  2002 — 2004 (2 years)

• Team Manager

  Dell

  (Information Technology and Services industry)

  2002 — 2004 (2 years)

• Analyst

  GE iProcess

  (Public Company; Information Technology and Services industry)

  2001 — 2002 (1 year)

Umashankar Udhya’s Education

• JNRV University

  MBA , Finance , 2004 — 2006

• Doctor B.R. Ambedkar Open University

  1997 — 1999

• Vidya Mandir EMHS, Cuddapah

  SSC , 1980 — 1991

Additional Information

Umashankar Udhya’s Websites:

• My Portfolio

Umashankar Udhya’s Interests:

Deloitte Book Club

Umashankar Udhya’s Groups:

•    Dell Alumni
•    Executive Suite
•    Professionals In Global Sourcing
•    ICMI Membership Community
•    Contact Center Professional
•    Cybernet-Slashsupport
•    Call Center Employment Networking Group
•    Call Center Professionals

Umashankar Udhya’s Honors:

Best Manager of the Quarter, Dell, Bangalore

Umashankar Udhya’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• job inquiries
• expertise requests
• business deals
• reference requests
• getting back in touch