
Information Technology and Services Consultant and Professional
Kitchener, Canada Area

Information Technology and Services Consultant and Professional
Kitchener, Canada Area
Technical Writer with 7 years experience writing and editing a wide range of documents for a variety of media and audiences. Interested in IT compliance research, best practices, and creating a positive user experience.
IT policy research and development
Web technologies: Content management systems, HTML, XML, PHP
Report creation tools: Crystal Reports, Excel cubes
Programming Languages & DB: C, Java, mySQL
(Photography industry)
January 2009 — December 2009 (1 year )
* Interacted with over 200 students daily from all grade levels, providing helpful tips and positive feedback to ensure successful, high-quality portraits.
* Planned and organized the smooth flow of photo days to ensure the needs of teachers, staff, and students were met.
* Ran own photography business, providing clients with outstanding, professional service for events, weddings, and general portraiture.
* Designed and developed database solutions for displaying client images in a clean, efficient manner, leading to an increase in the number of client leads.
* Demonstrated excellent scheduling and time-management skills, able to meet multiple customer deadlines on time and on budget.
(Education Management industry)
February 2009 — November 2009 (10 months)
Delivered employment skills training to groups of up to 10 adult learners in a classroom setting.
Developed customized training plans and instruction materials for each class participant to successfully meet his or her employment goals.
Evaluated individual progress to ensure adult learners were successful in reaching their goals.
Delivered one-on-one assistance as needed to ensure student success.
(Public Company; 5001-10,000 employees; LNR; Automotive industry)
November 2007 — October 2008 (1 year )
Created Crystal Reports from multiple data sources for management to guide business decisions.
Completed data analysis on HR databases to show general trends across the company.
Supported HR applications and databases and troubleshoot all user and technical issues.
Trained employees on business processes and database coding consistency in a one-on-one environment.
Maintained and upgraded the applications and databases to ensure database security and performance.
(Public Company; 5001-10,000 employees; LNR; Automotive industry)
January 2006 — November 2007 (1 year 11 months)
Researched, wrote, and edited a policy manual for maintaining and servicing IT equipment.
Interviewed subject matter experts to document existing IT processes.
Maintained a database of system changes, performing data entry and reporting.
(Non-Profit Organization Management industry)
April 2005 — September 2005 (6 months)
Researched, developed, and wrote an internal training manual to assist fundraising and PR efforts.
Deployed new database-integrated, online services to assist 46 member programs across Ontario.
Communicated with a general audience by creating PR articles to heighten awareness.
(Newspapers industry)
September 2004 — April 2005 (8 months)
Created a robust, interactive website to serve 10,000 undergraduate students.
Wrote and deployed new software applications to foster online interactions.
Wrote, edited, and researched journalistic article, leading a team of writers and photographers.
(Educational Institution; 501-1000 employees; Higher Education industry)
September 2001 — April 2005 (3 years 8 months)
Read, assessed and responded critically to a wide range of undergraduate papers.
Identified and explained to students areas of strength and weakness in their papers.
Worked with students on specific techniques for improving their writing.
Articulated the findings of each consultation in a concise and clear report.
(Educational Institution; 501-1000 employees; Higher Education industry)
September 2000 — April 2003 (2 years 8 months)
Assisted groups of 20 computer science students solve complex programming problems.
Evaluated weekly assignments for a group of 20 senior and junior computer science students, a long the way providing feedback and encouragement.
Participated in weekly meetings with other TAs to assess progress.
Explained abstract concepts succinctly, illustrating them with examples.
Developed tools (spreadsheets, scripts) to streamline the marking process.
Worked in an energetic, fast paced environment that required quick problem solving abilities.
Hon B.A. , English, Computer Science, Psychology , 1999 — 2005
analog and digital photography, writing, web programming, php, online community development, dog training, travel