Associate Head for Digital Library Development at North Carolina State University
Raleigh-Durham, North Carolina Area
- Current
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- Associate Head for Digital Library Development at North Carolina State University
- Past
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- Digital Technologies Development Librarian at North Carolina State University
- Senior Program Manager at Amazon.com
- Website Development Manager at Amazon.com
- Customer Service Manager at PlanetAll.com
- Education
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- Syracuse University
- Harvard University
- Recommended
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10 people have recommended Tito - Connections
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139
connections
- Industry
- Internet
- Websites
Tito Sierra’s Summary
Tito Sierra’s Specialties:
Team leadership, product/project management, software architecture, data modeling, web app development, web services, information architecture, user experience design, faceted search, social app development, rapid prototyping, research and development. Tech: unix, apache, mysql, php, python, django, javascript, ajax, xml, xslt, rest, solr, nutch, subversion.
Tito Sierra’s Experience
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Associate Head for Digital Library Development
North Carolina State University
(Educational Institution; 5001-10,000 employees; Higher Education industry)
December 2006 — Present (1 year 6 months)
Manage a small research and development team that builds prototype-to-production web applications using open source software and industry standards. Provide leadership for initiatives that advance an innovative and effective web presence for digital library services and collections. Develop software through an iterative process that emphasizes performance, sustainability, and ease-of-use. Provide specialized expertise and consultation in product/project management, software architecture, interface design, and user evaluation. Recruit graduate students for the NCSU Libraries Fellows program.
Projects:
* Design and evaluation of faceted search interfaces
* Web services API for library catalog
* Web-based system for dynamically generating library content personalized for course
* Web-based system for tracking and visualizing real-time computer usage
* Mobile web application development -
Digital Technologies Development Librarian
North Carolina State University
(Educational Institution; 5001-10,000 employees; Higher Education industry)
January 2004 — November 2006 (2 years 11 months)
Explored, adapted and implemented new digital technology solutions to support the Libraries' strategic plan, and enhance teaching and learning at NC State. Provided technical expertise and application development support for projects to improve online access to library resources. Led research and development efforts to improve and increase discovery of library-mediated content. Facilitated consensus building among cross functional groups and provided expertise in areas such as systems design, database design, information retrieval, and web usability. Provided usability testing consultation and training.
Projects:
* Homegrown federated library search application
* System for generating subject recommendations from keyword input
* Web database application for managing frequently asked questions -
Senior Program Manager
Amazon.com
(Public Company; 1001-5000 employees; AMZN; Internet industry)
March 2001 — February 2002 (1 year)
Defined and drove the development of features, services and software expanding Amazon.com's third-party e-commerce platform. Communicated clear roles, responsibilities, and desired outcomes to cross-functional business and technical teams. Conducted project meetings, defined project scope, and facilitated business, technical, operational requirements definition for several high-profile website releases. Tracked and managed concurrent resource critical projects to completion.
Projects:
* Used product selling pipeline
* Various seller tool enhancements -
Website Development Manager
Amazon.com
(Public Company; 1001-5000 employees; AMZN; Internet industry)
March 1999 — March 2001 (2 years 1 month)
Managed and mentored the team of Web Developers responsible for building and optimizing Amazon.com's third-party e-commerce platform. Grew development team from 3 to 8 developers in 6 months through extensive recruiting efforts. Conducted performance reviews and facilitated goal-setting. Collaborated on critical product and technology decisions and planning impacting multiple business units and locales. Worked closely with business and engineering staff to translate business requirements into technical specifications.
Projects:
* UK and DE Amazon.com Auctions and zShops launch
* Amazon.com zShops (fixed-price marketplace) launch
* Amazon.com Auctions (auction marketplace) launch -
Customer Service Manager
PlanetAll.com
(Privately Held; 11-50 employees; Internet industry)
October 1997 — March 1999 (1 year 6 months)
Managed all aspects of PlanetAll.com's customer service operations. Responsible for the design and maintainance PlanetAll.com's automated email support systems and website helpdesk. Supervised a small team of Customer Service Representatives. Communicated operational metrics and customer feedback trends to senior management.
Projects:
* System for automating replies to customer service emails
* Website for self-service help
Tito Sierra’s Education
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Syracuse University
MS, Information Management, 2002 — 2003
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Harvard University
BA, Government, September 1992 — June 1996
Additional Information
Tito Sierra’s Websites:
Tito Sierra’s Groups:
American Society for Information Science & Technology, Association for Computing Machinery, American Library Association
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Information Architecture Institute (IAI) member -
Syracuse University - School of Information Studies member
Tito Sierra’s Honors:
* 2006 NC State Featured Achiever
* 2006 Library Journal Movers & Shakers
* 2006 Minnesota Institute for Early Career Librarians
* 2005 Digital Library Federation Forum Fellowship for Librarians New to the Profession
* 2003 Syracuse University School of Information Studies Master's Prize
Tito Sierra’s Contact Settings
Interested In:
- career opportunities
- consulting offers
- new ventures
- expertise requests
- reference requests
