Tito Sierra

Current

Associate Head for Digital Library Development at North Carolina State University

Past

Digital Technologies Development Librarian at North Carolina State University
Senior Program Manager at Amazon.com
Website Development Manager at Amazon.com

Customer Service Manager at PlanetAll.com

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Education

Syracuse University
Harvard University

Recommended

11 people have recommended Tito

Connections

94 connections

Industry

Internet

Tito Sierra’s Summary

Over 10 years of experience developing innovative web products. Over 5 years of experience managing software development teams. Proven track record for executing complex technology projects in leadership and implementer roles.

Tito Sierra’s Specialties:

Team leadership, product development, program management, product management, project management, innovation, agile development, web application development, mobile application development, database modeling, web services, information architecture, faceted search, geospatial mapping, data visualization, web analytics.

Tito Sierra’s Experience

Associate Head for Digital Library Development

North Carolina State University

(Educational Institution; Higher Education industry)

December 2006 — Present (3 years )

Associate Head of a department with over a dozen digital library and information technology professionals. Lead a development team that builds prototype-to-production applications using open source software. Lead IT initiatives that advance an innovative web presence for digital library services. Develop software through an iterative process that emphasizes performance, sustainability, and ease-of-use. Lead research and development projects that are a model for academic research libraries. Provide specialized expertise and consultation in product/project management, software architecture, interface design, and user evaluation.
Digital Technologies Development Librarian

North Carolina State University

(Educational Institution; Higher Education industry)

January 2004 — November 2006 (2 years 11 months)

Explored, adapted and implemented new digital technology solutions to support the NCSU Libraries' strategic plan, and enhance teaching and learning at NC State. Provided technical expertise and application development support for projects to improve online access to library resources. Led research and development efforts to improve and increase discovery of library-mediated content. Facilitated consensus building among cross functional groups and provided expertise in areas such as systems design, database design, information retrieval, and web usability. Provided usability testing consultation and training.
Senior Program Manager

Amazon.com

(Public Company; AMZN; Internet industry)

March 2001 — February 2002 (1 year )

Defined and drove the development of features, services and software expanding Amazon.com's third-party e-commerce platform. Communicated clear roles, responsibilities, and desired outcomes to cross-functional business and technical teams. Conducted project meetings, defined project scope, and facilitated business, technical, operational requirements definition for several high-profile website releases. Tracked and managed concurrent resource critical projects to completion.
Website Development Manager

Amazon.com

(Public Company; AMZN; Internet industry)

March 1999 — March 2001 (2 years 1 month)

Managed and mentored the team of Web Developers responsible for building and optimizing Amazon.com's third-party e-commerce platform. Grew development team from 3 to 8 developers in 6 months through extensive recruiting efforts. Conducted performance reviews and facilitated goal-setting. Collaborated on critical product and technology decisions and planning impacting multiple business units and locales. Worked closely with business and engineering staff to translate business requirements into technical specifications.
Customer Service Manager

PlanetAll.com

(Internet industry)

October 1997 — March 1999 (1 year 6 months)

Managed all aspects of PlanetAll.com's customer service operations. Responsible for the design and maintainance PlanetAll.com's automated email support systems and website helpdesk. Supervised a small team of Customer Service Representatives. Communicated operational metrics and customer feedback trends to senior management.