Tito Sierra

Current

• Associate Head for Digital Library Development at North Carolina State University

Past

• Digital Technologies Development Librarian at North Carolina State University
• Senior Program Manager at Amazon.com
• Website Development Manager at Amazon.com

• Customer Service Manager at PlanetAll.com

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Education

• Syracuse University
• Harvard University

Recommended

11 people have recommended Tito

Connections

145 connections

Industry

Internet

Tito Sierra’s Summary

Over 10 years of progressively responsible work experience in Information Technology with a broad range of project management, web application development, database development, and systems analysis experience across multiple hardware and software platforms. Over 5 years of experience in managing development teams utilizing leading-edge technologies. Proven track record for executing complex software projects in both a managerial and hands-on capacity.

Tito Sierra’s Specialties:

Team leadership, program/project management, software architecture, relational database modeling, xml schema design, web application development, web services, iterative development, information architecture, search, mobile app development, data visualization, web analytics. Preferred technologies: Unix/Linux, Apache, PHP, Python, Django, MySQL, XML, jQuery, Solr, iPhone OS, Facebook platform, SVN.

Tito Sierra’s Experience

• Associate Head for Digital Library Development

  North Carolina State University

  (Educational Institution; Higher Education industry)

  December 2006 — Present (2 years 8 months)

  Associate Head of a department with over a dozen digital library and information technology professionals. Lead a development team that builds prototype-to-production applications using open source software. Lead IT initiatives that advance an innovative web presence for digital library services. Develop software through an iterative process that emphasizes performance, sustainability, and ease-of-use. Lead research and development projects that are a model for academic research libraries. Provide specialized expertise and consultation in product/project management, software architecture, interface design, and user evaluation.

• Digital Technologies Development Librarian

  North Carolina State University

  (Educational Institution; Higher Education industry)

  January 2004 — November 2006 (2 years 11 months)

  Explored, adapted and implemented new digital technology solutions to support the NCSU Libraries' strategic plan, and enhance teaching and learning at NC State. Provided technical expertise and application development support for projects to improve online access to library resources. Led research and development efforts to improve and increase discovery of library-mediated content. Facilitated consensus building among cross functional groups and provided expertise in areas such as systems design, database design, information retrieval, and web usability. Provided usability testing consultation and training.

• Senior Program Manager

  Amazon.com

  (Public Company; AMZN; Internet industry)

  March 2001 — February 2002 (1 year)

  Defined and drove the development of features, services and software expanding Amazon.com's third-party e-commerce platform. Communicated clear roles, responsibilities, and desired outcomes to cross-functional business and technical teams. Conducted project meetings, defined project scope, and facilitated business, technical, operational requirements definition for several high-profile website releases. Tracked and managed concurrent resource critical projects to completion.

• Website Development Manager

  Amazon.com

  (Public Company; AMZN; Internet industry)

  March 1999 — March 2001 (2 years 1 month)

  Managed and mentored the team of Web Developers responsible for building and optimizing Amazon.com's third-party e-commerce platform. Grew development team from 3 to 8 developers in 6 months through extensive recruiting efforts. Conducted performance reviews and facilitated goal-setting. Collaborated on critical product and technology decisions and planning impacting multiple business units and locales. Worked closely with business and engineering staff to translate business requirements into technical specifications.

• Customer Service Manager

  PlanetAll.com

  (Internet industry)

  October 1997 — March 1999 (1 year 6 months)

  Managed all aspects of PlanetAll.com's customer service operations. Responsible for the design and maintainance PlanetAll.com's automated email support systems and website helpdesk. Supervised a small team of Customer Service Representatives. Communicated operational metrics and customer feedback trends to senior management.

Tito Sierra’s Education

• Syracuse University

  MS , Information Management , 2002 — 2003

• Harvard University

  BA , Government , September 1992 — June 1996

Additional Information

Tito Sierra’s Groups:

•    Amazon Alumni
•    Python Community
•    Information Architecture Institute (IAI)
•    Django
•    Syracuse University - School of Information Studies (IST)
•    IA Summit 2008
•    Digital Libraries
•    code4lib
•    Solr

Tito Sierra’s Honors:

* 2006 NC State Featured Achiever
* 2006 Library Journal Movers & Shakers
* 2006 Minnesota Institute for Early Career Librarians
* 2005 Digital Library Federation Forum Fellowship for Librarians New to the Profession
* 2003 Syracuse University School of Information Studies Master's Prize

Tito Sierra’s Contact Settings

Interested In:

• career opportunities
• consulting offers
• new ventures
• expertise requests
• reference requests