Troy Johnson

Current

Volunteer at The Career Ministry
Consultant at Spartan Services (Sole Proprietorship)

Past

Chair - Venues, Technology at RE: FOCUS ON CAREERS
Freelance Proofreader at Sovereign Press
Knowledge Management Project Manager – Global at Hewlett Packard

Knowledge Management Project Manager – Americas at Hewlett Packard
eServices Technical Support Engineer III at Compaq
Technical Support Engineer III at Compaq

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3 more...

Education

The University of Georgia

Recommended

12 people have recommended Troy

Connections

500+ connections

Industry

Information Technology and Services

Websites

Twitter

Troy Johnson’s Summary

I am an IT Project Manager with an expertise in Knowledge Management and Web Content Management Systems. I have been responsible for the entire life cycle, from content creation to data archival, of web portals for much of my career. My achievements have included significant contributions to cost savings efforts at the global level and I have led teams that consistently met their goals on time and on budget.

Recently, I have moved more into the area of marrying my communications skills and my technical background to speak to a non-technical audience. My goal has been to empower my customers and show them the real power of the Web and Social Networking technologies to drive their goals and their business success.

I enjoy leading teams of creative people to attack and solve technical problems. My real passion is to always help others succeed at their goals.

Troy Johnson’s Specialties:

• IT Project Manager
• Web Content Development Manager
• Strategic Planning
• Demonstrated Success Leading Multi-Disciplinary Global Teams
• Effective Technical Communicator
• Able To Multi-task And Thrive In A Deadline Driven Atmosphere.
• Strong Content Skills and Attention to Accuracy
• Quality Control and Data Analysis Experience
• Data Mining, Research and Fact-Checking
• Mentoring and Coaching
• Social Networking Technologies expertise

Troy Johnson’s Experience

Volunteer

The Career Ministry

(Non-Profit; 1-10 employees; Non-Profit Organization Management industry)

January 2007 — Present (3 years 7 months)

Volunteer at the Career Ministry assisting with Technology issues. The Career Ministry is an ecumenical outreach program of St. Catherine of Siena Church, dedicated to bringing the employer and the career seeker together for the benefit of all.
Consultant
Spartan Services (Sole Proprietorship)

(Sole Proprietorship; Myself Only; Internet industry)

June 2006 — Present (4 years 2 months)

I help my clients leverage the power of the Internet to change the world.

Need a website built...no problem, but then anybody can do that with free software from Download.com.

What Spartan Services really delivers on is helping you create a website that meets three fundamental requirements.

• A focus on your customers and their expectations.
• A focus on your goals.
• A focus on what is possible within the budget and schedule of the project.
Chair - Venues, Technology

RE: FOCUS ON CAREERS

(Civic & Social Organization industry)

August 2007 — January 2010 (2 years 6 months)

www.refocusoncareers.com

RE:FOCUS ON CAREERS is the premier networking organization dedicated to helping professionals with career development throughout the lifecycle of their careers.

Our members are provided with tools to grow and promote business relationships, create and develop job leads and contacts, and continue on a successful career path.

Members have access to networking meetings and career workshops, use of resource library, community service opportunities, an online chat arena in which to share contacts, job, networking, and volunteer opportunities, and receive discounts to national and local businesses and services, and more!
Freelance Proofreader

Sovereign Press

(Privately Held; 1-10 employees; Publishing industry)

2006 — 2006 (less than a year)

Selected to proof-read the final draft copy of a new trilogy for the New York Times best-selling authors Margaret Weis and Tracy Hickman.
Knowledge Management Project Manager – Global

Hewlett Packard

(Public Company; 10,001 or more employees; HPQ; Computer Hardware industry)

2005 — 2006 (1 year )

Promoted to the global team responsible for implementing an integrated, systematic approach to identifying, managing, and sharing all of Hewlett Packard's support information assets, including databases, manuals, and experience held by individual workers into web-based support documentation to assist technical support agents and external customers with solutions as quickly and efficiently as possible.
Knowledge Management Project Manager – Americas

Hewlett Packard

(Public Company; 10,001 or more employees; Computer Hardware industry)

2002 — 2005 (3 years )

Promoted to the Americas region team responsible for implementing an integrated, systematic approach to identifying, managing, and sharing all of Hewlett Packard's support information assets, including databases, manuals, and experience held by individual workers into web-based support documentation to assist technical support agents and external customers with solutions as quickly and efficiently as possible.
eServices Technical Support Engineer III

Compaq

(Public Company; 10,001 or more employees; CPQ; Computer Hardware industry)

2001 — 2002 (1 year )

Technical support engineer testing a variety of new support methods for Compaq products including web-based chat and email support. Responsible for training technical support personnel on new methodologies/ technology after adoption. Lastly, began to take product documentation projects as eServices program evolved and took on new duties with HP/ Compaq merger.
Technical Support Engineer III

Compaq

(Public Company; 10,001 or more employees; CPQ; Computer Hardware industry)

1999 — 2001 (2 years )

Supported telephone customers for all Compaq commercial hardware products (notebooks, handhelds, desktops, workstations and servers), all Microsoft operating systems and Microsoft Office products.