
Expert on Trouble and Business Performance Breakthroughs
Greater Atlanta Area

Expert on Trouble and Business Performance Breakthroughs
Greater Atlanta Area
I'm always looking for trouble. Why? Because I work with organizations to convert trouble into double and triple digit performance breakthroughs. I am in the breakthrough business.
I study leaders who create business breakthroughs; folks like Steve Jobs, Michael Bloomberg, and Mary Kubitskey. I review and write about business breakthroughs. Then I apply what I've learned through my various businesses to help our clients achieve results.
Leaders hire me when they want to make a statement. "Trouble is not a problem. Complacency is." I often speak at association conferences, company meetings and sales rallies. Attendees find my delivery of this serious message from the perspective of "The World's Only Professional Trouble Maker"™ to be fun, informative and funny.
Organizations hire me when they want to see results. Together we create a legion of Trouble Breakers who become an unstoppable force for breakthrough performance improvement within their companies.
• Authorship:
Author of Let Your Customer Sell You, and co-author of Fantastic Customer Service Inside and Out. Breakthrough advice regularly appears in many national and regional publications such as Selling Power Magazine, The Atlanta Journal-Constitution, and Roller Skating Industry Magazine.
• Other mentionables:
- Past president of National Speakers Association (NSA) Georgia State Chapter (NSAGA)
- Founding board member of the Technology Association of Georgia (TAG)
- Co-Founder of the Technology Marketing Association in Atlanta (TMA)
- VP of Communications for Speakers Roundtable, the only Toastmasters International advanced club in Atlanta.
Business breakthroughs, performance improvement, keynote speaker, consultative selling, sales training, leadership, marketing, author, shortcuts
(Privately Held; 1-10 employees; Management Consulting industry)
1998 — Present (10 years)
Business performance improvement through education, consulting and speaking. Our clients, who include:
• ADP
• Nortel Networks
• Auto Nation
• Akzo Nobel
• Giant Eagle
• Oracle/ Siebel Systems
... enjoy programs that help them discover and use business breakthroughs to generate more revenues, more productivity, with more simplicity, and more confidence.
Original company name was Panache and Systems.
(Privately Held; 1-10 employees; Professional Training & Coaching industry)
1909 — Present (99 years)
Consultative Selling is the Gold Standard in sales education. Salespeople often have trouble when they focus on selling instead of helping prospects buy. We show them how to fix that and achieve breakthrough sales results. Sales courses including seminars and workshops on the buyer-centric Consultative Selling system. Since 1984.
(Privately Held; 1-10 employees; Marketing and Advertising industry)
1908 — Present (100 years)
Companies face serious trouble when they don't have enough sales leads; we turn their websites into demand generation machines that swamp them with sales opportunities. Specialties include online lead generation, search engine marketing, marketing automation, and conversion/analytics.
(Public Company; 10,001 or more employees; AKZA; Chemicals industry)
1995 — 1998 (3 years)
The world's largest paint company. Managed the sales team for the North American systems group.
(Privately Held; 11-50 employees; Computer Software industry)
1994 — 1995 (1 year)
Managed sales of mechanical engineering software and workstations for Computer Aided Design (CAD).
(Privately Held; 11-50 employees; Computer Software industry)
1992 — 1994 (2 years)
Computer systems for mechanical contractors and HVAC-R service firms.
(Public Company; 1001-5000 employees; Computer Software industry)
1986 — 1992 (6 years)
Computer systems for car dealerships.
(Privately Held; 51-200 employees; Computer Software industry)
1984 — 1986 (2 years)
Computer systems for credit unions.
(Privately Held; 11-50 employees; Security and Investigations industry)
1981 — 1984 (3 years)
Electronic security, fire alarm and video systems.
(Public Company; 10,001 or more employees; Electrical/Electronic Manufacturing industry)
1979 — 1981 (2 years)
Electronic fire alarm, life safety and clock systems for new commercial and industrial construction projects.
Electical Engineering
Boating, Fishing, Hockey, Waterskiing, Wakeboarding, Travel, Learning
NSA, TAG, SMEI, Toastmasters, CRMA