Trisha Woei Shin Sng

Current

• Business System Analyst at American Express

Past

• Business Analyst at OpenWay
• Business Consultant at DBS
• Business Analyst at United Overseas Bank

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Education

• Nanyang Technological University
• Dunman High School

Connections

73 connections

Industry

Banking

Trisha Woei Shin Sng’s Summary

Veteran Business Analyst with over 9 years of experience in environments ranging from top Singapore banks to multi-national software system vendor. Have functioned as key decision maker on large-scale projects. Demonstrated ability to take initiative and project ownership. Adept at scrutinising user requirements for functional gaps or contradictions and skilled at translating technical jargon to suit the user audience. Experienced in liaising with Marketing, Accounting, IT and other departments.

Trisha Woei Shin Sng’s Experience

• Business System Analyst

  American Express

  (Public Company; 10,001 or more employees; AXP; Financial Services industry)

  April 2008 — Present (1 year 4 months)

  Report to Program Manager of American Express Technologies for the Japan / Asia Pacific Region. Responsible for analysing business requirements, adhering to Solution Delivery Life Cycle Methodlogy for End-to-End delivery of projects and leading status meetings.
  - 2 Projects costing over US$300,000 each for the American Express India market
  - Prepare requirement specifications
  - Liaise between Business Partners and Techonolgy Teams (total up to 20 members) spread across globally during Analyse, Design, and Build Phases
  - Manage communication and consolidate system flow diagrams between 5-8 Techonolgy Teams in various countries for each project
  - Function as Test Manager in System Integration Testing and User Acceptance Testing in Test Phase
  - Prepare Test Scripts on behalf of Business Partners
  - Manage documentation and minutes
  - Provide guidance and consultation to development of operational process flows and training materials for Business Partners

• Business Analyst

  OpenWay

  (Banking industry)

  March 2006 — April 2008 (2 years 2 months)

  Reported to CEO of Asian office of this card system vendor with Russian HQ staff strength exceeding 100. Responsible for analysing business requirements, conceptualising system solutions, testing solutions, providing support and resolution, and training users.
  - Projects include VPBank in Hanoi and Krung Thai Card Centre (KTC) in Bangkok
  - Educated Russian developers on Asian financial and credit practices
  - Worked closely with Russian developers to clarify requirements and conceptualise new solutions on WAY4 System
  - Prepared configuration solutions based on requirements
  - Investigated issues raised by users and provide resolutions
  - Had functioned as client’s Business Analyst where such role was absent internally: clarified business requirements and walked through operational processes with users

• Business Consultant

  DBS

  (Public Company; 10,001 or more employees; Banking industry)

  July 2003 — May 2005 (1 year 11 months)

  - PROJECT: CARD SYSTEM MIGRATION
  Business Analyst & UAT Manager
  Large-scale migration of entire DBS card system with several hundred thousands of ‘live’ Credit & Debit Cards, involving users from Marketing, Collection and Operations Departments, as well as interfaces to other sub-systems used by bank. Coordinated with 4 Project Team Leaders with teams of up to 50 users, and vendor teams totalling 16 developers.
  
  o Liaised between users and vendors during functional specifications’ reviews
  o Functioned as User Acceptance Test (UAT) Manager
  o Developed UAT Strategy and Plan
  o Strategised communications and processes for over 50 testers
  o Prepared high-level test scenarios and reviewed test scripts with users
  o Planned UAT batch-run test cycles and logistics
  o Managed and coordinated communications among testers, vendor support teams and interface systems testers
  o Liaised between users and vendors on UAT issues raised
  o Successfully migrated card system to VisionPlus System

• Business Analyst

  United Overseas Bank

  (Public Company; 5001-10,000 employees; Banking industry)

  April 1996 — April 2002 (6 years 1 month)

  - LAUNCH OF UOB THAILAND & HONG KONG
  o Trained overseas UOB staff in system usage and operational procedures
  o Managed key users in UAT and prepared detailed test plans
  
  - COMBINED STATEMENT, CARD LAUNCHES, MARKETING CAMPAIGNS & SYSTEM ENHANCEMENTS
  o Current Statement Design essentially unchanged: 95% of today’s UOB statement is result of Combined Statement Project
  o Card launches include: SingTel Visa Card, Lady’s Card and UOB Platinum Card
  o Marketing campaigns include: UNI$ Redemption, Balance Transfer and Direct Debit of SingTel bills to SingTel Visa Card
  o System enhancements include: functions for detecting merchant fraud
  o Offered recommendations based on user requirements
  o Performed and coordinated UAT
  o Identified problems and made recommendations to developers

Trisha Woei Shin Sng’s Education

• Nanyang Technological University

  Computer Engineering , 1992 — 1995

• Dunman High School