LinkedInTrevor Barkhouse

Trevor Barkhouse

Senior Support Escalation Engineer at Microsoft

Location
Dallas/Fort Worth Area
Industry
Information Technology and Services
Current
  1. Microsoft,
  2. SQLServerSleuth.com
Previous
  1. Terremark,
  2. North Texas SQL Server Users Group,
  3. Usability Sciences Corporation
Websites
117connections

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117connections
Microsoft

Microsoft

Senior Support Escalation Engineer

– Present

View full profile

Background

Summary

An accomplished database administrator, with thirteen years of experience in the IT field, who specializes in performance, troubleshooting, automation, and maintenance. With strong communication and interpersonal skills, is able to work effectively on teams.

• Performance Analysis and Optimization: Is adept with collecting and analyzing performance metrics. Able to locate routines that offer maximum return-on-investment for tuning efforts. Skilled at refactoring complex queries to use far fewer resources, execute more quickly, and reduce blocking.

• Troubleshooting: Has strong, methodical problem solving skills. Enjoys research and is good at synthesizing an answer from several different sources that cover individual aspects of the problem.

• Automation: Identifies repetitive tasks that could be easily automated. Has successfully used automation as a "force multiplier," and to increase documentation, efficiency, consistency, and to reduce operator errors.

Specialties:Automation, Performance Tuning and Optimization (PTO), and Troubleshooting

Experience

Senior Support Escalation Engineer

Microsoft
– Present (2 years 9 months)Irving, TX

A member of the Microsoft Commercial Technical Support team, providing third-tier support for Microsoft SharePoint.

Speaker

SQLServerSleuth.com
– Present (5 years 10 months)Dallas/Fort Worth Area

A frequent speaker about SQL Server and PowerShell at conferences, SQLSaturday events, and user group meetings.

SQL Server Escalation DBA

Terremark
(3 years 6 months)Dallas/Fort Worth Area

A production DBA that provides third-tier service desk (ITIL) support to hundreds of SQL Server instances that belong to Terremark’s Managed Hosting customers. The primary duties of this role include:
• Accept tickets and work orders from second-tier support personnel and provide timely resolutions to incidents on customers’ servers
• Deliver training and create documentation to enable front-line support personnel to handle routine issues without escalation
• Develop methodologies and scripts to increase efficiency of the DBAs on the escalation team
• Document all tasks performed on customers’ servers
• Engage in analysis and research to identify the root cause of incidents on customers’ servers
• Install new instances of SQL Server on behalf of customers and perform initial configuration
• Participate in the on-call rotation by answering escalation calls that occur when there aren’t any DBAs on-shift
• Plan and execute configuration changes to customer systems (following Change Management processes)
• Provide guidance to customers based on expertise with SQL Server

Director of Logistics

North Texas SQL Server Users Group
(2 years)Dallas/Fort Worth Area

A volunteer with the local chapter of the Professional Association for SQL Server.
• Implemented and managed the chapter's new web site: <http://northtexas.sqlpass.org/>
• Coordinated with speakers to post information on their presentations
• Voted on policy decisions before the board of directors

Database Administrator

Usability Sciences Corporation
(5 years 6 months)Dallas/Fort Worth Area

In charge of managing the Windows Server/SQL Server platform upon which the VAST and WebIQ products reside.

Software Developer

Usability Sciences Corporation
(7 years)Dallas/Fort Worth Area

A team member that contributed to the design, implementation, and maintenance of the WebIQ product.

Junior Programmer

Bowne
(2 years 4 months)Dallas/Fort Worth Area

Created small internal applications to improve the efficiency of various departments in the company.

Document Conversion Specialist

Bowne
(11 months)Dallas/Fort Worth Area

Converted financial disclosure and shareholder documents into the electronic format required by the U.S. Securities and Exchange Commission.

Projects

User Group Presentations(Link)

– Present

Numerous presentations to following user groups:
• Edmonton Chapter of PASS
• Fort Worth SQL Server Users Group
• North Texas SQL Server Users Group
• PASS DBA Virtual Chapter

SQLSaturday #17(Link)

• "Deadlock Detection, Troubleshooting, & Prevention"

SQLSaturday #25(Link)

• "Deadlock Detection, Troubleshooting, & Prevention"
• "Leveraging SQLDiag for Efficient Troubleshooting"

2009 North American PASS Summit(Link)

• "Leveraging PSSDiag/SQLDiag for Efficient Troubleshooting"

SQLSaturday #35(Link)

• "Deadlock Detection, Troubleshooting, & Prevention"
• "Leveraging SQLDiag for Efficient Troubleshooting"

SQLSaturday #22(Link)

• "A PowerShell Cookbook for DBAs"

SQLSaturday #28(Link)

• "A PowerShell Cookbook for DBAs"
• "An Introduction to Profiler and SQL Trace"

Houston TechFest 2010(Link)

• "A PowerShell Cookbook for DBAs"

2010 North American PASS Summit(Link)

• "Deadlock Detection, Troubleshooting, and Prevention"

SQLSaturday #57(Link)

• "A PowerShell Cookbook for DBAs"
• "Deadlock Detection, Troubleshooting, & Prevention"

SQLSaturday #63(Link)

• "An Introduction to Profiler and SQL Trace"

CodeStock 2011(Link)

• "A PowerShell Cookbook for DBAs"
• "An Introduction to Profiler and SQL Trace"

SQLSaturday #97(Link)

• "An Introduction to Profiler and SQL Trace"

Skills

  • Automation
  • C#
  • C++
  • Change Management
  • Clustering
  • Database Administration
  • Database Management
  • Databases
  • Disaster Recovery
  • Event Tracing for...
  • Extended Events
  • High Availability
  • IT Operations
  • ITIL
  • JavaScript
  • Log Analysis
  • Log Shipping
  • Mentoring
  • Performance Tuning
  • PowerShell
  • Production Support
  • Programming
  • Public Speaking
  • Query Optimization
  • Query Plan Analysis
  • Relational Databases
  • Replication
  • Scripting
  • Service Desk
  • SMO
  • SQL
  • SQL Profiler
  • SQL Server
  • SQL Tuning
  • SQLDiag
  • System Administration
  • T-SQL
  • Teaching
  • Troubleshooting
  • VBScript
  • Windows Server
  • WMI
  • XML
  • XQuery
  • XSLT
  • See 30+  See less

Honors & Awards

Eagle Scout Award (Boy Scouts of America)

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