
Seasoned Product Management and Software Development Professional
Provo, Utah Area

Seasoned Product Management and Software Development Professional
Provo, Utah Area
Have led development teams from cradle to grave on multiple projects, from desktop applications to high usage enterprise systems. My particular talent lies in understanding customer needs and being able to translate those into working systems. Depending on where I worked, that job has been labeled product manager, architect, or principle engineer; but the end-goal is the same, which is to understand the customer and get a product developed.
Moving into the future, I want to work somewhere that is going to make a difference. I've done enough "clerk programming" in my career; I'm ready to work for an organization that really values its people (hypocritical companies need not apply) and is doing something strong and dynamic. I've spent a lot of time learning technologies, both on and off the job, and now want to build something beyond the next IT accounting system. I want to hear words like Python, Erlang, and Ruby instead of words like process and analysis.
Product management, software development, software architecture, programming languages.
(Computer Software industry)
January 2009 — Present (11 months)
* Provide software development consulting services for multiple clients.
* Guide clients on making best technology decisions for their business and customer needs.
(Privately Held; Computer Software industry)
April 2008 — November 2008 (8 months)
* Implemented strategic shift in software products from software development tools (“Platform-as-a-Service”) to consumer Software-as-a-Service.
* Cultivated process changes to a more analytical approach to product development.
* Guided early development of company’s first non-developer focused product
* Performed market and competitive analysis.
** Interviewed prospective customers to determine market needs and product fit.
** Wrote MRD; the first MRD ever written at the company.
* Assisted in the close of at least 6 sales.
* Shepherded multiple development partners simultaneously through development of their applications:
** Generated interface mock-ups and PRDs for projects.
** Provided project management, directing developers and providing status to customers and executive team.
** Ensured projects were on track and ready for launch as scheduled and promised
(Privately Held; Computer Software industry)
December 2007 — April 2008 (5 months)
* Collaborated with product management to understand customer needs and ensure product architecture fulfilled those needs.
* Advocated a customer-centric view of software development, continually asking the question, “What is the value to the customer?”
* Attended Pragmatic Marketing training.
* Advised the CTO and other executives on technology options, directions, and trade-offs.
(Non-Profit; Religious Institutions industry)
November 2006 — November 2007 (1 year 1 month)
* Determined requirements for a team of engineers to deliver through interactions with customers and executive leadership.
* Trained customers on use of my team’s technologies.
(Privately Held; Computer Software industry)
April 2002 — December 2006 (4 years 9 months)
* Performed almost all of the duties of the product manager while managing the development team.
* Product suite named CODiE award finalist in the Best Postsecondary Education Enterprise Portal Solution category.
* Led the development of an enterprise software product from conception to release for four releases:
** Gathered requirements using focus groups and behavioral profiling; wrote PRDs and assisted in writing MRDs; ensured requirements met strategic product and company goals.
** Teamed with development to ensure product met all customer needs.
** Drove product and release readiness through a cross-functional team with members from sales, development, customer support, QA, and professional services.
* Trained two new product managers on the product and existing market.
* Evangelized the new product internally and externally through trade show presentations, training, and sales visits to increase awareness of product to both sales and customers.
* Overcame technology challenges with OEM partners by ensuring SunGard had high visibility in the partner organizations, including working with executives in both companies to ensure prioritization.
* Mended relationships with three key customers, taking them from irate customer to customer reference.
[Note: SCT was aquired by SunGard]
(Public Company; Computer Software industry)
July 2002 — April 2005 (2 years 10 months)
* Managed a team of software engineers developing an enterprise-class web content management system from ground up.
* Assisted in gather requirements from customers, building and delivering marketing message, and pre- and post-sale support.
[Note: SCT acquired Campus Pipeline]
(Privately Held; Computer Software industry)
September 1999 — July 2002 (2 years 11 months)
* Interacted directly with early-implementor customers to resolve product defects.
* Directed work efforts of the majority of the product development team to resolve customer-identified problems.
* Became an expert on content management technologies.
(Public Company; 51-200 employees; Computer Software industry)
November 1996 — September 1999 (2 years 11 months)
Lead initiative to develop software to replace a 300 page catalog with an interactive, CD-ROM application. Worked with designers, vendors, and other groups within the company to ensure that the software met the needs of development, marketing, and IT.
(Public Company; Computer Software industry)
1996 — 1999 (3 years )
(Same as Viewpoint Datalabs above)
(Computer Software industry)
1996 — 1996 (less than a year)
(Computer Software industry)
1995 — 1996 (1 year )
(Computer Software industry)
1995 — 1995 (less than a year)
(Computer Software industry)
1994 — 1995 (1 year )
(Public Company; Computer Software industry)
1992 — 1993 (1 year )
BS , Computer Science , 1990 — 1996
Photography, Programming Languages, Concurrent Systems, Web Development
AIIM