Tracy G. Rizzo

Current

• Sr. Business Analyst at Navistar

Past

• Business Analyst / Systems Implementer at ServiceMaster
• CRM Functional/Technical Specialist at Maverix.net, Chicago, IL
• Clarify System Administrator at Tribune Company / Tribune Information Systems

see less...

Education

• College of DuPage
• Dominican University

Connections

27 connections

Industry

Information Technology and Services

Tracy G. Rizzo’s Summary

Certified IT Professional with proven experience in business analysis, project management, SDLC, business and functional requirements, database management, application design, web development, support and systems implementation. Often selected to participate on projects due to my attention to detail, strong organization skills, customer focus and ability to work harmoniously with team members.

Tracy G. Rizzo’s Specialties:

Business Analysis, Project Management, Documentation, Usability, User Experience, User Interface, Web Design and Development, Implementation, Systems Administration, Testing, Programming, Relational Database Expertise.

Tracy G. Rizzo’s Experience

• Sr. Business Analyst

  Navistar

  (Public Company; NAV; Automotive industry)

  January 2002 — Present (8 years )

  Defines business, functional and data requirements used to develop internal Corporate web-based applications. Also works as part of analysis teams on larger strategic projects. Effectively leverages onsite and offshore technical resources. Liaison between IT and the business. Produces system documentation that meets SDLC/SOX guidelines. Engages in testing and quality assurance before releases are presented to business customers for approval. Experienced with data analysis, database management, coding, programming languages, SQL and programming logic.

• Business Analyst / Systems Implementer

  ServiceMaster

  (Public Company; 10,001 or more employees; Consumer Services industry)

  February 2001 — August 2001 (7 months)

  Produced detailed technical and functional documentation. Developed test plans, project outlines and training materials. Tracked progress of requests placed for new development and enhancements. Identified software defects and escalated issues to development team for review and resolution. Planned and executed successful CRM client/server application release upgrades at national call center headquarters. Customized forms, views and database schema assisting the core development team.

• CRM Functional/Technical Specialist

  Maverix.net, Chicago, IL

  (Telecommunications industry)

  June 2000 — January 2001 (8 months)

  Clarify CRM Functional/Technical Specialist for Chicago-based Internet Start-up. Conducted ongoing requirements gathering sessions with management and end-users. Proposed customizations for new CRM implementation. Acted in Clarify System Administration role which involved maintenance of Clarify Product Catalogs, logins, roles, user access, queues, business rules, automated notifications and end-user training. Configured ClearSales module for managing sales campaigns, leads, territories, quotes and sales processes. Worked closely with Oracle DBA and Clarify application developers.

• Clarify System Administrator

  Tribune Company / Tribune Information Systems

  (Privately Held; Newspapers industry)

  January 1997 — May 2000 (3 years 5 months)

  Elicited business requirements from managers and focus groups to define functionality, business processes and critical needs for new Clarify CRM system implementation. Successfully launched client/server help desk problem tracking system used by multiple corporate technical support help desks. Worked closely with consulting team during design phase. Performed CRM System administration and managed security, access permissions, customizations, licensing, secure backups. Monitored server performance, response time. Trained 250+ technical support professionals nationwide. Secondary responsibilities: end-user support for Windows and office products, networking, electronic messaging and intranet/web access for the enterprise.

Tracy G. Rizzo’s Education

• College of DuPage

  A.A. ,

  2004 - 2006 - IT courses: Java Programming, JavaScript / Advanced HTML, Logic and Structured Programming Design, Graphical User Interface Programming, Visual Basic 6.0, Relational Database Management, SQL / Structured Query Language, Novell/LAN Administration, Cascading Style Sheets/CSS/HTML, Web Design, Systems Analysis & Design, ASP.NET.
  
  Earned A.A.Degree in Modern Foreign Languages with emphasis in French and German.

• Dominican University

  B.A. , French Language.

  Activities and Societies:

  Undergraduate Participant in Foreign Study Program at University of Fribourg, Switzerland. All coursework taught in French and German.

Tracy G. Rizzo’s Contact Settings

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