Experienced International Executive - With more than 60 recommendations
Hamburg Area, Germany
- Current
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- Group Business Development Manager at Energi Randers Holding A/S - Denmark
- Past
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- Independent Executive Interim Manager at Meliorate Solution - Germany
- Business & Financial Improvement Director - Vice President at TDC Solution A/S - Denmark
- Chief Operating Officer (COO) - Managing Director at Talkline GmbH & Co. KG - Germany
- Project Director at Talkline GmbH & Co. KG - Germany
- Commercial Project Director at Sunrise Communications AG - Switzerland
- Sales Support Director at Tele Danmark Erhverv A/S - Denmark
- Head of Strategic Business Unit at Tele Danmark Erhverv A/S - Denmark
- Head of Logistics & procurement at DanaData A/S - Denmark
- Managing Director at PC Distribution A/S - Denmark
- Head of Marketing at DanaData A/S - Denmark
- Project Manager at Nykredit - Denmark
- Project Manager at Kreditforeningen Danmark - Denmark
- Marketing Coordinator at Kreditforeningen Danmark - Denmark
- Education
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- INSEAD
- INSEAD
- Aarhus School of Business
- Syddansk Universitet
- Recommended
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59 people have recommended Torben - Connections
-
500+
connections
- Industry
- Executive Office
- Websites
Torben Rick’s Summary
Thought of the week: ► "Nothing we can do can change the past, but everything we do changes the future" - Ashleigh Brilliant
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During the years Torben has obtained extensive international experience from executive management positions in:
► Denmark, Germany and Switzerland
The pivotal point in the different functions has been:
► Turn-around and restructuring
► Business improvement and development
► change management based on developing and implementing organizational programs such as culture change and high performance.
Developing and implementing operational innovation, process reengineering, lean management and balanced scorecard, in combination with the organizational programs, have been key factors in obtaining optimal results:
► Significant financial improvement
► Increasing customer base
► Increasing service-level - customer service
► Increasing customer and employee satisfaction.
Torben speaks native Danish, fluent German and English.
Torben Rick’s Specialties:
Business Development, Business Improvement, Business Performance Management, Business Process Reengineering, Business Transformation, Change Management, Continuous Improvement, Cultural Management, Customer Service, Integrationsmanagement, Lean Management, Logistics and Procurement, Operational Improvement, Operations management, Organizational Development, Performance Improvement, Performance Management, Programme Management, Purchasing, Restructuring, Service Management, Turnaround
Torben Rick’s Experience
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Group Business Development Manager
Energi Randers Holding A/S - Denmark
(Oil & Energy industry)
2009 — Present (less than a year)
Group Business Development Manager with reference to the group CEO:
► Group business development and strategy
► Business & financial improvement - Lean Management, Business Process Management and Change Management
► Cross-functional business improvement -
Independent Executive Interim Manager
Meliorate Solution - Germany
(Management Consulting industry)
2008 — 2009 (1 year)
Primarily active within operational business improvement, business development, performance management, change management, turnaround & restructuring, organizational development, process re-engineering, project & program management.
Highlights:
► Interim Business Development & Financial Improvement Executive Comlog A/S - Denmark & Germany (Telematic). Hired by the board and charged with turning around the company which was highly under-performing as to its financial performance and product quality
► Interim Business Development Advisor Vopium - Germany (Mobile VOIP). Hired by the board to develop “routes to market” in Germany -
Business & Financial Improvement Director - Vice President
TDC Solution A/S - Denmark
(Telecommunications industry)
2006 — 2007 (1 year)
”Business & Financial Improvement” - 34 employees - with reference to the CEO of TDC Solution A/S:
► Lean Management, Business Process Management and Culture change
► Challenging the way we do things, process optimization, and reduction of production and capacity needs
Achievements:
► Business improvement with a total "cash-in" effect of € 85m corresponding to 9% of the total cost base -
Chief Operating Officer (COO) - Managing Director
Talkline GmbH & Co. KG - Germany
(Telecommunications industry)
2001 — 2006 (5 years)
Responsible for the operational business with 480 employees covering the following areas:
► Sales
► Retention/Prevention
► Marketing
► eBusiness
► Product management and product development
► Procurement
► Customer Service
and a yearly revenue of 1.000 m€.
Achievements:
► EBITDA increased by 138% - from € 29.7m in 2001 to € 70.6m in 2005 - due to heavy focus on customer profitability and efficiency.
► Despite getting closer to market saturation the customer base has more than doubled from 1,7 m to 3,4m customers
► Best in class customer service
► Customer satisfaction increased from index 100 to 124
► Employee satisfaction pushed from index 72 to 83 points
Bought by Debitel A.G -
Project Director
Talkline GmbH & Co. KG - Germany
(Telecommunications industry)
1999 — 2000 (1 year)
Project Director reporting to the CEO. A member of Erweiterte Geschäftsführung (EGF). Responsible for business development:
Achievements:
► Development and implementation of refocus program (Turn-around/Corporate Transformation), which included: Cost Improvement Program and Revenue Improvement Program
► Culture Change Program: »Wir machen es einfach« (We just do it - We make it simple)
► Reduced call volume by introducing a wide range of self-services
► Reduced churn by 45% with retention/prevention programs -
Commercial Project Director
Sunrise Communications AG - Switzerland
(Telecommunications industry)
1998 — 1999 (1 year)
Commercial Project Director reporting to the CEO. Responsible for business development.
Achievements:
► Large-scale strategic projects included acquisition of an ISP (Internet Service Provider): commercial and legal negotiations, due diligence, business plan and integration.
► On the sales side, successfully acquired Credit Swiss First Boston (London) - global customer with an annual revenue of € 13m.
► Responsible for development and implementation of balanced scorecard and Culture program “Let’s follow the sunrise...on a balloon trip around the world”. -
Sales Support Director
Tele Danmark Erhverv A/S - Denmark
(Telecommunications industry)
1997 — 1997 (less than a year)
Sales Support Director reporting to the Division Director (Data Division).
Head of domestic and international sales support with 72 employees, including 7 function managers. Functions included: Domestic and international pre-sales support, project management, Total Service Management, contract administration
Achievements:
► Reengineered the total sales supporting process in TDC
► Raised the professionel level of competence in the organization and made complete management tools to monitor and train the level of competence for the complete support staff -
Head of Strategic Business Unit
Tele Danmark Erhverv A/S - Denmark
(Telecommunications industry)
1995 — 1996 (1 year)
Head of Strategic Business Unit reporting to the Division Director (Data Division)
Total Service Management with 13 employees. In charge of business and market foundation in the newly established Strategic Business Unit starting from scratch.
Responsibilities included development and implementation of services within the IT Facility Management area. -
Head of Logistics & procurement
DanaData A/S - Denmark
(Information Technology and Services industry)
1992 — 1995 (3 years)
Head of Logistics and Procurement reporting to the CFO
Responsible for procurement, warehouse, configuration and test center and dealer team. A total of 37 employees.
Responsibilities included a volume of procurement of € 100m distributed on 4,500-5,000 article numbers with an average inventory turnover ratio of 11-12. Further, handling and execution of 200,000-220,000 packages annually -
Managing Director
PC Distribution A/S - Denmark
(Information Technology and Services industry)
1992 — 1995 (3 years)
Responsible for the distribution company PC Distribution A/S of which 50 percent was owned by BFC Data A/S and 50 percent was owned by DanaData A/S.
On the procurement side, the job entailed a number of international contract negotiations in USA, UK, France and Germany while the sales side primarily included building up of and contact to dealer networks in Denmark
On the marketing side, focus was primarily on TV spots, PR activities, advertising, direct marketing, news information, etc -
Head of Marketing
DanaData A/S - Denmark
(Information Technology and Services industry)
1990 — 1991 (1 year)
Head of Marketing reporting to the CEO
Head of the central marketing department with 4 employees.
Overall responsibility for DanaData’s marketing, including, among other things, an image-creating customer magazine, news information, conferences, seminars, fair activities, direct marketing, database, advertising, etc.
Responsible, in addition, for international marketing activities in connection with International Computer Group (ICG) in Paris -
Project Manager
Nykredit - Denmark
(Financial Services industry)
1989 — 1990 (1 year)
Responsible for products and marketing - Nykredit’s central planning and marketing secretariat – in relation to the business-to-business market.
Responsible for market plans, market analyses, marketing strategies, concept development - including concepts and tools for decentralized use: sales support tools, campaigns, database, direct marketing, etc.
In addition, responsible for the central sponsoring of sports and culture. -
Project Manager
Kreditforeningen Danmark - Denmark
(Banking industry)
1988 — 1989 (1 year)
Responsible for the project group: “Sale and marketing” whose purpose was to draw up strategic proposals for the executive committee and the board of directors at Kreditforeningen Danmark as part of the planning project “A plan for KD”
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Marketing Coordinator
Kreditforeningen Danmark - Denmark
(Banking industry)
1987 — 1988 (1 year)
Responsible for the decentralized marketing function in the Funen area with 2 employees.
The job primarily included coordination, implementation and follow-up on sales and marketing activities in cooperation with the executing sales department.
Torben Rick’s Education
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INSEAD
Customer Orientation - Executive Program 2004 — 2004
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INSEAD
High Performance Organisations - Executive Program 2001 — 2001
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Aarhus School of Business
M.Sc. (Econ) , 1984 — 1987
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Syddansk Universitet
B.Sc. (Business Economics) , 1981 — 1984
Additional Information
Torben Rick’s Websites:
Torben Rick’s Interests:
Tag:, Acquisition Integration, Balanced Scorecard, Business Development, Business Improvement, Business Performance, Management, Business Process Reengineering, Business Restructuring, Business Transformation, Change Agent, Change Management, Chief Restructuring Officer, Commercial Management, Continuous Improvement, Corporate Recovery, Corporate Restructuring, Cultural Management, Cultural Transformation, Customer Service, Efficiency Enhancement, General management, Innovation, Integrationsmanagement, Lean Management, Logistics and Procurement, Operational Improvement, Operations Management, Organizational Development, Performance Improvement, Performance Management, Process Improvement, Program Development, Programme Management, Project Management, Purchasing, Restructuring, Restructuring Manager, Service Management, Troubleshooting, Turnaround, Turn-Around Management, Denmark, Germany
Torben Rick’s Groups:
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Executive Interim Network -
Business Improvement, Change Management & Turnaround
Torben Rick’s Honors:
► Connect Call Center Test: Best in class 2001 and 2003
► CCF Quality Award 2006 - call centre Forum Germany
► Best Workplaces in Germany 2006 - Deutschlands beste Arbeitgeber 2006
