Director of Technology Services at Montclair State University
Greater New York City Area
- Current
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- Director of CHSS Technology Services at Montclair State University
- Past
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- Associate Director of CHSS Technology Services at Montclair State University
- Technology Coordinator at Montclair State University
- Senior Technician at Montclair State University
- Technician at Montclair State University
- Education
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- Stevens Institute of Technology
- Stevens Institute of Technology
- Montclair State University
- Recommended
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- Higher Education
- Websites
Milos Topic’s Summary
Milos Topic’s Specialties:
- Operating Systems
- System/Network Security
- Open Source Projects
- Project Management
- Help Desk/Tech Support Management
- IDS/IPS Systems
- DBMS
- Computer Forensics
Milos Topic’s Experience
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Director of CHSS Technology Services
Montclair State University
(Educational Institution; Higher Education industry)
May 2008 — Present (1 year 7 months)
• Manage CHSS Technology Services – establish and direct workflow, lead and train technical staff.
• Advisor to the Dean of the College of Humanities and Social Sciences in technology related matters.
• Fiscal responsibilities of the departmental budget.
• Create and establish SLAs, best practices, departmental policies, procedures, and guidelines.
• Provide leadership in implementation and upgrades of technical infrastructure in order to accommodate current and future needs.
• Ensure streamlined expansion and deployment of technology into new locations (both on and off campus).
• Facilitate responses to faculty, staff, and administration on their requests for assistance.
• Collaborate with other technical teams on campus as the CHSS technical representative.
• Provide technical expertise and leadership on all college-wide technical projects.
• Work with technology vendors as college representative.
• Evaluate, recommend and lead the implementation of new technologies. -
Associate Director of CHSS Technology Services
Montclair State University
(Educational Institution; 1001-5000 employees; Higher Education industry)
January 2006 — May 2008 (2 years 5 months)
• Manage CHSS Technology Services Tech Team – direct workflow, supervise and train technical staff.
• Create and establish Service Level Agreements (SLA), best practices, departmental policies, procedures, and guidelines.
• Facilitate responses to faculty, staff, and administration on their requests for assistance.
• Collaborate with other technical teams on campus as the CHSS technical representative.
• Define, coordinate, and lead college-wide deployment/upgrade projects.
• Provide technical expertise and leadership on all college-wide technical projects.
• Ensure streamlined operation of the CHSS Technology Services Unit in alignment with the business objectives of the university.
• Evaluate and recommend new technologies to be implemented in the CHSS.
• Perform security audits and maintenance of all college servers.
• Maintain college web site and enhance faculty/department web sites. -
Technology Coordinator
Montclair State University
(Educational Institution; 1001-5000 employees; Higher Education industry)
January 2004 — December 2005 (2 years )
• Managed CHSS Technology Services Tech Team – directed workflow, supervised and trained technical staff.
• Advisor to the Director of Technology Services.
• Helped create and facilitate Service Level Agreements (SLA), best practices, departmental policies, procedures, and guidelines.
• Developed training documentation for technicians, faculty, and staff.
• Coordinated and lead college-wide deployment/upgrade projects.
• Provided technical expertise on all college-wide technical projects.
• Ensured streamlined operation of the CHSS TSU department in alignment with the business objectives of the university. -
Senior Technician
Montclair State University
(Educational Institution; 1001-5000 employees; Higher Education industry)
September 2002 — December 2003 (1 year 4 months)
• Supervised up to 15 technicians, students and assistants.
• Provided technical assistance to over 400 clients.
• Created Ghost images to be deployed on all college computers.
• Ensured that Magic Help Desk calls and work orders were properly updated and resolved in a timely manner.
• Configured, installed and supported technology-based classrooms and labs.
• Developed training documentation for technical staff and our user base. -
Technician
Montclair State University
(Educational Institution; 1001-5000 employees; Higher Education industry)
September 2000 — September 2002 (2 years 1 month)
• Worked on help desk calls assisting 400 clients with their technological needs.
• Administered file and print servers on daily basis.
• Performed monthly PC maintenance for the Dean’s Office and maintained their computers.
Milos Topic’s Education
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Stevens Institute of Technology
MS , Information Systems , 2004 — 2006
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Stevens Institute of Technology
Graduate Certificate , Project Management , 2006
Attained in April of 2006.
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Montclair State University
BS , Computer Science , 2000 — 2004
Additional Information
Milos Topic’s Websites:
Milos Topic’s Groups:
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Montclair State alumni -
Stevens - Howe School of Technology Management -
IT Focus Expert Group
Milos Topic’s Contact Settings
Interested In:
- career opportunities
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- job inquiries
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- reference requests
- getting back in touch
