Tony Lenox

Past

VP of Worldwide Customer Service and Support at Envox Worldwide
Senior Director of Global Customer Support at Pegasystems, Inc.
Director of Customer Support at Epiphany

2 more...

Education

University of Scranton

Recommended

28 people have recommended Tony

Connections

324 connections

Industry

Computer Software

Tony Lenox’s Summary

Services leadership for high-tech companies, including large organizations and small start-up companies.

- Twenty-two years of experience inspiring high-performance technical teams for a variety of products and industries. Established multiple service locations, domestic and international.

- Established and grew teams supporting multiple products on various platforms and environments, including Windows and UNIX (on-premise solutions) and SaaS (hosted).

- Managed growth in organization from 2 to 28 people in two years and revenue from under $2 million to $10 million within three years. Responsible for $20 million in annual revenue.

- Implemented CRM systems for worldwide organizations, integrating multiple international locations (Vantive/Peoplesoft, Epiphany, Pegasystems and Salesforce.com).

- Managed teams that consistently achieved high customer satisfaction ratings and responsibly managed exceptions to ensure positive customer relationships.

Tony Lenox’s Specialties:

Collaborative and culturally-aware leader. Maintain strong employee loyalty through management practices which promote team identity and reward individual contributions to team goals.

Technically proficient with numerous computer environments, applications and technologies; Windows (server/desktop), Microsoft applications (Office, SQL Server, etc), Linux (Red Hat / Fedora), telephony and VoIP (Asterisk, Dialogic), programming (Visual Basic, Visual Studio) and numerous others.