
IWeb Consultant/Marketer
Tampa/St. Petersburg, Florida Area

IWeb Consultant/Marketer
Tampa/St. Petersburg, Florida Area
(Information Technology and Services industry)
October 2007 — April 2008 (7 months)
Assisted small business customers with troubleshooting of Dell computers. Processed maintenance calls for dispatch of parts and activities of on-site repair technicians. Certified in Dell Latitude and Optiplex business systems for end user troubleshooting. Duties included operating system reinstalls, diagnosing spyware and virus intrusion. Ability to interact with customers to reach a solution to bring systems back to operational use after exhausting all possible troubleshooting techniques via the phone system. Transferred other Dell customers to proper ques for immediate assistance.
(Internet industry)
October 2007 — April 2008 (7 months)
Assisted customers with computer issues. Dispatched maintenance calls for parts and activities of on-site Repair Technicians. While Certified in Dell Latitude and Optiplex Business Systems for end user, duties included operating system reinstalls, diagnosing spy-ware and virus intrusion.
(Internet industry)
November 2004 — July 2006 (1 year 9 months)
Assisted general public with cash and credit card purchases at municipal parking facility. Successfully handled large sums of cash without any discrepancies noted. Responded to emergency calls from mechanical gates, cash collection machines and daily maintenance of immediate work area. Experienced in compiling cash and credit receipts for high traffic events.
(Internet industry)
November 2000 — August 2005 (4 years 10 months)
Performed installation, maintenance and 3G system upgrades of over 145 RBS 2102 series cabinets in the Gainesville market. During optimization of network, ensured quality of the call and detected & prevented RF degradation of sites. Extensive experience on all MS Windows products as well as hardware troubleshooting for network build-out.
(Public Company; 10,001 or more employees; DT; Telecommunications industry)
September 2000 — August 2003 (3 years )
Duties included performing installation, maintenance and 3G system upgrades of over 145 RBS 2102 series cabinets in the Gainesville, Florida market.
During optimization of network I used Andrew Invex equipment to perform drive
testing of assigned network to ensure call quality and detect and prevent RF degradation of sites. Extensive experience in all MS Windows products and hardware troubleshooting for network buildout.
(Government Agency; 10,001 or more employees; Transportation/Trucking/Railroad industry)
June 1997 — September 2000 (3 years 4 months)
Assigned to various sites within the state to perform preventative maintenance,
construction and testing of commuter railroad signal devices. This position
required using Federal Railroad Administration testing procedures to provide a
safe signaling system for the railroad infrastructure. I performed maintenance
on these devices with a wide array of testing devices, power tools, and hand
tools.
(Internet industry)
June 1997 — September 2000 (3 years 4 months)
Performed preventive maintenance, constructed and tested commuter railroad signal devices throughout the state. Utilized Federal Railroad Administration testing procedures to provide a safe signaling system for the Railroad infrastructure.
AS , Invasive Cardiovascular Technologist , 2008 — 2010 (expected)
Diploma , 2009
2006 — 2008
2004 — 2008
Liberal Arts ,
Earned 66-credit hours
Meritorious Service Medal, Joint Service Achievement Medal, Army Achievement Medal - 3 Awards, Good Conduct Medal - 2 knots (8yrs service), Army Service Medal, Southwest Asia Service Medal - 3 Campaign Stars, Global War on Terror Medal. Korean Service Medal, Humanitarian Service Medal, NCO School - Staff Sgt, Overseas Service Medal - 2 Tours (Korea, Germany), Saudi Arabia Service Medal, Kuwait Liberation Medal