Tony Bruce

Current

Software Tester at Capita Education Services

Past

2nd/3rd Line Support at Ernst & Young
Software Tester at Ernst & Young
Software Tester at Ernst & Young

1st and 2nd Level Support (contract) at WCI
1st and 2nd Level Support (contract) at HP
Service Desk at CSC Australia
HelpDesk at NZI Insurance

see less...

4 more...

Education

ISEB
TAFE

Recommended

4 people have recommended Tony

Connections

57 connections

Industry

Information Technology and Services

Websites

SQA Forums

Tony Bruce’s Summary

An experienced ISEB/ISTQB (Foundation) Certified Software Tester with a strong background in support and a demonstrable track record of delivering customer satisfaction for leading blue chip companies with a proven ability to work in large and small teams, a adaptable approach and an eagerness to learn.

Currently writing testing gibberish at: http://www.sqablogs.com/tonybruce/

Current areas of self-study:
Selenium, HTML, XML and Agile Development, VBScript.

Tony Bruce’s Specialties:

Software Testing techniques, analytical skills, knowledge of SDLCs, excellent written and verbal communication skills.

Tony Bruce’s Experience

Software Tester

Capita Education Services

(Information Technology and Services industry)

October 2007 — Present (1 year 1 month)

•My First Capita project was resourced for three testers, however, due to resource constraints I was left assigned as sole tester. Test completion was still on time and on budget, I was able to do this by establishing a close working relationship with Development, the Product Manager and stake holders and highlighting any bugs, improvements and barriers to test completion.
The Test Team Leader and Test Manager both felt confident in assigning me as sole tester and due to the strength of my performance my probation period was cut short and I received positive feedback from the project team.
•Production of test scripts, test environments, test data preparation, and test case execution for various projects including an e-Invoicing project with the Financial Management System team.
•Operating under the V-Model SDLC in a team following Agile methodologies.
2nd/3rd Line Support

Ernst & Young

(Partnership; 10,001 or more employees; EY; Accounting industry)

October 2002 — October 2007 (5 years 1 month)

•Received a EY Best of the Best award for work in a Workgroup to investigate tools and methods of supplying a self help tool for the E&Y user community, this tool is currently in use.
•Working to and keeping strict SLAs, improving the over all perception of support in the Luton office, which was my ‘home’ office.
•Supporting WinXP, MS Office 2003, various accounting bespoke applications, Lotus Notes.
•Remote support of other offices as well us users onsite at client sites.
•Installation, configuration, support of Blackberry devices, GPRS cards and PDAs, HP Printers and scanners, telephony equipment, Xerox printers/MFDs.
•Creation of printer queues on Win2000 servers via Terminal Services Client.
•Member of the Early System Adoption virtual team – Discussing any upcoming projects, software rollouts, hardware upgrades, etc and the possible impact on support.
Software Tester

Ernst & Young

(Partnership; 10,001 or more employees; EY; Accounting industry)

May 2006 — July 2007 (1 year 3 months)

•Received a EY Best of the Best award for performance on a project to create a content management platform utilizing Documentum to allow transfer of documents in various formats to India so work could be completed. Working closely with the third party vendor, stake holders and Network teams.
•Testing of Ernst & Young's Global Accounting & Auditing Information Tool (E&Y GAAIT), BlackBerry Desktop Manager Software, Symantec Anti-Virus Definitions, MS HotFixes, bespoke applications, new departmental images. Preparation of any required test data and test VM Images.
•Lead on testing of departmental images, including the Migration Tool and Driver builds. Splitting the tests between testers, prioritization of workload and errors, escalating issues to relevant departments and stake holders, monitoring defects in TrackRecord.
Software Tester

Ernst & Young

(Partnership; 10,001 or more employees; EY; Accounting industry)

June 2004 — December 2004 (7 months)

•Testing of the new WinXP loadsets, which includes the Migration Tool, Driver builds and escalating any issues to Development and stakeholders.
•Acting as a point of contact for the Development Hand-Over.
•Often given the responsibility for leading the testing for loadsets.
•Testing of Marimba Castanet Channels.
•Testing of manual install applications.
•Creation and amendments of documentation such as install scripts and test scripts.
•Training and mentoring of new testers.
•Monitoring and escalation of any issues with in TrackRecord (Defect Logging System).
•Preperation of machines, desktop and laptops for testing.
•Scripts were developed by the QARun Technical Expert. I took on the responsibility to implement these scripts with suitable modifications where applicable. My role required knowledge of automated testing methodologies.
•Ensuring the test scripts and install scripts used by the Testing team were constantly updated.
•Operated under the Waterfall Model SDLC.
1st and 2nd Level Support (contract)

WCI

(Privately Held; 201-500 employees; Information Technology and Services industry)

October 2001 — July 2002 (10 months)
1st and 2nd Level Support (contract)

HP

(Public Company; 10,001 or more employees; HPQ; Information Technology and Services industry)

November 2000 — August 2001 (10 months)
Service Desk

CSC Australia

(Public Company; Information Technology and Services industry)

1998 — 2000 (2 years)
HelpDesk

NZI Insurance

(Information Technology and Services industry)

1997 — 1999 (2 years)