Tom Dahlborg

Tom Dahlborg

Chief Financial Officer and Vice President of Strategy at NICHQ

Boston, Massachusetts (Greater Boston Area)
Hospital & Health Care

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Tom Dahlborg's Overview

  • Chief Financial Officer and Vice President of Strategy at NICHQ

Tom Dahlborg's Summary

Senior healthcare leader with extensive leadership experience building patient & family centered, empathetic, compassionate care models; analyzing and meeting patient and family expectations; optimizing strategic partnerships, ventures and teams; creating competitive advantages and developing and implementing successful financial, strategic, and operations plans.

Tom Dahlborg's Experience

Chief Financial Officer and Vice President of Strategy


Nonprofit; 11-50 employees; Hospital & Health Care industry

April 2013Present (1 year 7 months) Greater Boston Area

As Chief Financial Officer (CFO) I am responsible for all financial and legal matters concerning NICHQ. I act as Treasurer of the company, am a member of the Executive Team, and responsible for strategic financial planning and the presentation of financial results to the Board of Directors. I am accountable for all financial reporting for the financial management of NICHQ and to ensure that all projects are completed within budget and at an operating surplus. I am also accountable for all government reporting and compliance with government regulations relevant to NICHQ’s business.

As the Vice President (VP) of Strategy, I am responsible for leading organization-wide strategic planning and deployment efforts by providing focus, alignment and direction to the entire organization. In so doing, I develop and leverage analytics to provide actionable information to leaders and other key stakeholders throughout the organization.

As senior leader overseeing patient and family partnerships I ensure patients and families are engaged in all of our projects and that we are moving toward the creation of empathetic, compassionate care models meeting the preferences of all patients and families.

Vice President for Strategy and Project Director


Nonprofit; 11-50 employees; Hospital & Health Care industry

October 2011April 2013 (1 year 7 months) Boston, MA

Responsible for providing focus and systems to best position organization to optimally improve child health and well-being by improving the systems responsible for the delivery of children’s healthcare.
- Conduct organizational strategic planning to identify broad areas for pursuit of new opportunities.
- Overall responsibility to meet the organization’s revenue and margin targets.
- Responsible for implementing systems to improve relations with key stakeholders.
- Led Patient and Family Partnerships program ensuring optimal engagement and patient and family centered focus in all quality improvement initiatives.
- Overall responsibility for ensuring optimal faculty engagement and connection to ensure high-performing teams and optimal outcomes.
- Project Executive responsible for results, financial performance, team function, client relationship, and alignment with NICHQ strategy.
- Overall responsibility for development and grant management.
- Interim Finance Area Leader.

Nonprofit; 11-50 employees; Health, Wellness and Fitness industry

December 2005September 2011 (5 years 10 months) Falmouth, ME

Integrated organization to achieve mission and vision through implementation of comprehensive strategic planning and performance excellence process.
- Greatly expanded research initiatives relating to access and clinical outcomes
- Significantly improved growth rate of organization. Increased patient visits by 15% and practitioner revenue by 24%.
- Significantly increased access for uninsured and underinsured patient through improvements in Time Dollars management (by over 14%) and continuous process improvement initiates impacting other key access initiatives (by over 12%).
- Decreased operating budget, increased organization revenue and employee satisfaction.

Chief Business Strategy Officer

Network Health Corporation

Nonprofit; 201-500 employees; Hospital & Health Care industry

September 2003December 2005 (2 years 4 months)

Responsible for leading corporate-wide strategic planning and deployment, (including development revised mission & vision) providing focus and direction to the entire organization; leading informatics department, providing actionable information to senior leaders and other end business users to ensure appropriate medical expense expenditures, financial stability and value to our customers; and leading network development and community relations areas to ensure continuous smart growth.
- Doubled premium revenue and eliminated negative delta between medical expense and gross revenue.
- Provided leadership and strategic oversight for the plan’s business development strategies.
- Directed physicians and other clinical leaders to improve quality of care and medical expense management.
- Continuously improved the strategic planning and deployment process and aligned the entire organization.
- Developed, implemented and managed informatics department and function at Network Health.

Chief Operating Officer, Plan Services Division

Martin's Point Health Care

Nonprofit; 501-1000 employees; Hospital & Health Care industry

19992003 (4 years)

Defined mission and vision of Health Plan Services Division, responsible for division P & L on $84 million contract with Department of Defense and led 80+ employees (both clinical and non-clinical).
- Decreased administrative costs to 6% of gross-revenue and medical cost ratio to less than 75% while achieving a member satisfaction rate of 98% and employee satisfaction rate of 95%.
- Successfully aligned diverse multi-division and multi-department organization to meet corporate mission and vision through the implementation of quality improvement activities supporting total participation in customer-focused, outcomes driven process improvements.
- Worked closely with plan and practice medical directors to achieve superb quality outcomes, (as measured by HEDIS and DM outcomes).

Senior Health Care Consultant

ML Strategies, Inc.

19971999 (2 years)

Joined health care consulting division of successful law firm providing health care business expertise to thriving health care law practice.
- Increased business acquisition and cross-fertilization opportunities between legal practice and consulting division using Enterprise modeling techniques.
- Saved integrated delivery system $30 million dollars through managed care strategy and reimbursement planning.
- Planned and implemented successful hospital and MCO mergers and acquisitions while creating a migration plan for large IDS medical management program.
- Developed quality and outcomes focused care management product including high-risk case management, disease management, provider profiling and quality and economic credentialing programs.

Regional Manager

Beech Street Corporation

19951997 (2 years)

Network Development Specialist

Harvard Pilgrim Health Care

Nonprofit; 1001-5000 employees; Health, Wellness and Fitness industry

19931995 (2 years)

Plan Manager

Take Care Inc.

January 1992September 1993 (1 year 9 months)

Provider Relations Representative

Prudential PruCare

19881992 (4 years)

Program Manager

Old Colony YMCA

Nonprofit; 1001-5000 employees; Nonprofit Organization Management industry

19861991 (5 years)

Nonprofit; 10,001+ employees; Hospital & Health Care industry

19871988 (1 year)

Internship via Stonehill College - MGH - Special Funds Department (1 Semester)

Pharmaceutical Technologist

Rix Dunningtons

19861988 (2 years)

Transport Aide

Brockton Hospital

Nonprofit; 1001-5000 employees; Hospital & Health Care industry

19841987 (3 years)

Program Director and Nautilus Instructor

Old Colony YMCA

Nonprofit; 1001-5000 employees; Nonprofit Organization Management industry

19841987 (3 years) Brockton, Massachusetts

Tom Dahlborg's Volunteer Experience & Causes

  • Volunteer Experience

    • Ambassador

      Paediatric International Patient Safety and Quality Community (PIPSQC)
      • Children
      March 2014 present (8 months)

      Partnering for the common goal of patient safety and saving children’s lives. Forming partnerships that are real and meaningful to get results. Joining with patients and families, leveraging passion, experience, energy and wisdom to make this collaborative team work.

    • Chair

      World Congress Patient Engagement Summit
      • Health
      September 2014 present (2 months)
    • Team Member

      National Quality Forum (NQF) Patient and Family Engagement Action Team
      • Health
      February 2014 September 2014 (8 months)
    • RWJF LinkedIn Leadership Forum Super Leader

      Robert Wood Johnson Foundation
      • Health
      July 2014 August 2014 (2 months)
    • Hope Tang, MD 2014 Humanism in Medicine Essay Contest Reviewer

      Gold Foundation
      • Health
      March 2014 July 2014 (5 months)
    • Member

      Patient and Family Partnership / Patient and Family Engagement (PFP-PFE) Network
      • Health
      April 2014 present (7 months)
    • Advisory Board Member

      Center of Health Engagement
      • Health
      January 2014 present (10 months)
    • Blog Post Contributor

      Hospital Impact
      • Health
      March 2010 present (4 years 8 months)
    • Blog Post Contributor

      Yeshua Catholic International Leadership Institute
      • Health
      March 2013 present (1 year 8 months)
  • Volunteer Interests

    • Causes I care about:

      • Animal Welfare
      • Children
      • Health

Tom Dahlborg's Skills & Expertise

  1. Healthcare
  2. Analysis
  3. Healthcare Management
  4. Program Development
  5. Hospitals
  6. Health
  7. Performance Improvement
  8. Public Speaking
  9. Strategic Planning
  10. Process Improvement
  11. Team Building
  12. Leadership Development
  13. Managed Care
  14. Non-profits
  15. Employee Relations
  16. Medicare
  17. Organizational Development
  18. Community Relations
  19. HIPAA
  20. Change Management
  21. Medicaid
  22. Health Insurance
  23. Budgeting
  24. Policy
  25. Executive Coaching
  26. Business Strategy
  27. Grant Writing
  28. Coaching
  29. Program Management
  30. Mentoring
  31. Public Health
  32. Staff Development
  33. Contract Negotiation
  34. Marketing Strategy
  35. Research
  36. Administration
  37. Fundraising
  38. Business Planning
  39. New Business Development
  40. Problem Solving
  41. Performance Management
  42. Quality Management
  43. Program Evaluation
  44. Budgets
  45. Leadership
  46. Clinical Research
  47. Nonprofits
  48. Physicians
  49. Health Policy
  50. Quality Improvement

View All (50) Skills View Fewer Skills

Tom Dahlborg's Education

Lesley University

MSM, Health Services Management


Stonehill College

BS, Health Care Administration


Tom Dahlborg's Additional Information

Groups and Associations:

Daniel Hanley Center for Health Leadership, MGMA, Center for Health Engagement, National Quality Forum, Paediatric International Patient Safety and Quality Community, PIPSQC, Patient and Family Partnership / Patient and Family Engagement Network, PFP-PFE

Honors and Awards:

True North Silver Thimble Award (for guiding organization through the Eye of the Needle) - 2011
True North Pineapple Award - 2010
Harvard Diamond Award
Prudential Customer Service Award
Honors Academic Scholarship Recipient
National Honor Society Member

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