
Senior Technical Writer at SunGard BancWare
Greater Boston Area

Senior Technical Writer at SunGard BancWare
Greater Boston Area
I have designed and developed reference documentation for client, server and Web-based software applications for over 7 years, producing countless user manuals and electronic Help information systems.
Technical and non-technical reference documentation, Help information systems (WebHelp, FlashHelp, HTML Help, WinHelp), small-scale graphic and Web design.
(Privately Held; 10,001 or more employees; SDS; Information Technology and Services industry)
August 2008 — Present (1 year 4 months)
Create and maintain comprehensive WebHelp Help systems and electronic user manuals for financial software products and solutions; develop stylesheets, templates, and consistency standards; assist a team of writers with documentation issues; consider processes for improving the presentation and distribution of technical content.
(Design industry)
June 2007 — Present (2 years 6 months)
4620/Design (four-six-twenty) is a small-scale design service that specializes in Web design using the Squarespace publishing system. We provide visual design solutions for a variety of professional and individual needs.
(Privately Held; 11-50 employees; Computer Software industry)
November 2007 — August 2008 (10 months)
Created and maintained several Help information systems for multi-faceted virtual-clay modeling and dental software programs; created, designed templates for, and maintained dozens of technical manuals and other collateral for hardware and software products.
(Privately Held; 51-200 employees; Computer Software industry)
November 2005 — October 2007 (2 years )
Developed documentation for all eScription products in the form of User Manuals (.pdf), Quick Guides (.pdf), Release Notes (.pdf), and comprehensive Help information systems (WebHelp, FlashHelp, HTML Help, WinHelp).
Established and implemented consistency and style standards for the Documentation and Training group for all external content development.
(Public Company; 51-200 employees; Computer Software industry)
September 2003 — November 2005 (2 years 3 months)
Developed User Manuals and electronic Help information systems (WinHelp) for the KeyCreator product line of CAD software.
(Public Company; 51-200 employees; Computer Software industry)
January 2001 — August 2003 (2 years 8 months)
Developed documentation for the CADKEY product line of CAD software and utilities in the following formats: User Manual (printed, bound), Help information systems (WinHelp).
BA - English , English, Literature, Art , 1996 — 1999
Information development and design, graphic design, writing, painting, music, social and professional networking
National Baseball Hall of Fame, Amnesty International