Tim Hickernell

Current

Lead Research Analyst, Enterprise Applications at Info-Tech Research Group

Past

Senior Research Analyst, Enterprise Applications at Info-Tech Research Group
Vice President, Content & Collaboration Strategies at META Group
Senior Engineer at Exelon (frmly Commonwealth Edison)

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Education

Northwestern University
University of Illinois

Recommended

8 people have recommended Tim

Connections

214 connections

Industry

Management Consulting

Websites

My Company

Tim Hickernell’s Summary

22 years industry experience, including developing strategic architecture for electronic customer care, knowledge and document management, imaging, groupware, collaboration and search/retrieval technologies.
Regulatory-related operating procedure author and process manager.
Emergency planning experience (planning, implementing procedures, drills/scenario planning).
14 years utility industry experience.
Extensive public speaking experience.

Tim Hickernell’s Specialties:

Industry analyst/authority on knowledgebases, search/retrieval technologies, electronic forms, workgroup publishing, knowledge management/search strategies for customer service, customer Web sites, customer interaction centers, knowledge worker infrastructures, collaboration technologies, content management.

Tim Hickernell’s Experience

Lead Research Analyst, Enterprise Applications

Info-Tech Research Group

(Privately Held; 51-200 employees; Information Technology and Services industry)

March 2008 — Present (1 year 9 months)

Responsible for establishing Info-Tech Research Group’s research agendas for customer relationship management (CRM), desktop productivity and collaboration.
Senior Research Analyst, Enterprise Applications

Info-Tech Research Group

(Privately Held; 51-200 employees; Management Consulting industry)

January 2007 — February 2008 (1 year 2 months)

Senior technology market analyst on the Enterprise Applications team in the Info-Tech Research Group. Areas of coverage include collaboration, customer relationship management (CRM), desktop productivity.
Vice President, Content & Collaboration Strategies

META Group

(Public Company; 501-1000 employees; METG; Management Consulting industry)

October 1999 — April 2005 (5 years 7 months)

META Group is a leading provider of information technology research, advisory services, and strategic consulting. Delivering objective and actionable guidance, META Group’s experienced analysts and consultants are trusted advisors to IT and business executives around the world. Our unique collaborative models and dedicated customer service help clients be more efficient, effective, and timely in their use of IT to achieve their business goals.
Senior Engineer

Exelon (frmly Commonwealth Edison)

(Public Company; 10,001 or more employees; EXC; Utilities industry)

July 1985 — September 1999 (14 years 3 months)

1996-1999 Senior IT Architect/Business Analyst
1994-1995 Level III IT Desktop Productivity Support/Planning Engineer
1989-1993 Nuclear Emergency Planning Engineer
1985-1989 Technical Staff Engineer (power plant)

Tim Hickernell’s Education

Northwestern University

MS , Information Technology , August 1996 — June 1998

Homepage: http://mitp.northwestern.edu/
University of Illinois

BS , Nuclear Engineering , 1981 — 1985

Additional Information

Tim Hickernell’s Websites:

My Company

Tim Hickernell’s Interests:

technology product marketing messaging positioning, search engines, portable document format (PDF), Adobe Acrobat, Microsoft Office, technical architect, electronic publishing, e-publishing, knowledge management, customer relationship management, customer service, self-service, e-service, call center, Microsoft OneNote, Microsoft Word, Microsoft InfoPath, business planning, business strategy, architecture, public speaking, cycling, reading, computers, audio/video, digital photography, trance/techno