
Hotel Operations Manager
Waco, Texas Area

Hotel Operations Manager
Waco, Texas Area
Hospitality professional with experience in sales, operations and financial management.
Revenue Management, Employee Relations, Customer Service, Sales & Marketing, Accounting.
(Hospitality industry)
June 2008 — Present (1 year 6 months)
Creating a branded guest experience at Holiday Inn/Holiday Inn Express. Modeling, leading and managing. Managing hotel operations across departments and functions.
(Privately Held; 5001-10,000 employees; Hospitality industry)
December 2006 — February 2008 (1 year 3 months)
Managed daily hotel operations: AP, AR, HR, etc.
Managed costs within established guidelines.
Led housekeeping, maintenance and front desk employees in providing quality guest experiences.
(Privately Held; 5001-10,000 employees; Hospitality industry)
June 2004 — October 2006 (2 years 5 months)
Served as manager on duty in the absence of the general manager.
Managed costs in line with established guidelines.
Trained and supervised employees.
(Privately Held; 5001-10,000 employees; Hospitality industry)
October 2002 — June 2004 (1 year 9 months)
Booked reservations.
Checked guests in and out.
Coordinated Housekeeping and Maintenance personnel.
GTD, Six Sigma, TQM, Politics, History, Technology, Web 2.0, Hospitality, Customer Service, Customer Evangelism,