Tom Miller, CSPO

Tom Miller, CSPO

Associate Business Analyst, always looking, not relocatable

Lawrence, Kansas Area
Information Technology and Services

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Tom Miller, CSPO's Overview

  • Casual Truck Driver at Core Carrier Corporation
  • Technical Support at H&R Block
  • Technical Support at H&R Block
  • The BrainTrust Consulting Group

500+ connections


Tom Miller, CSPO's Summary

My goal is to help enough other people get what they want so I get what I want. (paraphrased from Zig Zigler On Selling).

o If you know what the requirements are for solving a problem you have a much better chance of solving it.

o "W O R K -> S M A R T E R, N O T -> H A R D E R"

o I.T. Skills: Microsoft Office, Data Analysis, MS Expression Web (GUI Html editor), Desktop and Network support.
o Business Skills: Leadership, Problem Analysis/Solutions, Project team membership, User Stories.

Tom Miller, CSPO's Experience

Information Systems Specialist

Boston Financial Data Services

Privately Held; 1001-5000 employees; Financial Services industry

May 2014Present (5 months) Lawrence, Kansas Area

Route e-mails requesting financial reports to the appropriate work bin.

Training to run standardized and custom financial reports that are requested by those e-mails.


Galenson Consulting

January 2001Present (13 years 9 months) Lawrence, Kansas Area

If you have an Information Technology problem, we probably have an answer. "Work Smarter, Not Harder"

Business process improvement (LSS) and otherer self-help technology.
Very small website projects.
Report requirements analysis
PC Technician (A+, MCP)

Casual Truck Driver

Core Carrier Corporation

August 2010January 2014 (3 years 6 months) Kansas City, KS

Technical Support

H&R Block

August 2013August 2013 (1 month) Kansas City, Missouri Area

Technical Support

H&R Block

December 2012April 2013 (5 months) Kansas City, Missouri Area

Regional Truck Driver

Stan Koch and Sons Trucking, Inc

November 1999November 2006 (7 years 1 month) Golden Valley, MN

Tom Miller, CSPO's Projects

  • Whittingham Vale website re-development project

    • March 2014 to Present
    Team Members: Tom Miller, CSPO

    I am converting an html 3.2 website to html4/5 & css with a target of re-creating the look and appearance of a dynamically created website template the project sponsor wants it to "look/feel" like.

  • Medical Uploads

    • April 2010 to May 2010

    This was a project that started as part of The concept went live on friday night. And had something resembling what you see now by sunday evening.
    There were two more project members including the idea originator and an Accounting/Marketing guy.

  • Lazy J Training Center

    • April 2010 to Present
    Team Members: Tom Miller, CSPO

    Client needed a website to takeover control of her online presence. Got requirements, designed a 1 page website that I hosted.


    • March 2010 to Present

    John was the client.
    Assisted Senior BA in the requirements gathering session and provided the programmers with project requirements. Redesigned website with 3 programmers. Performed fit/gap analysis, and delivered the business requirements document. Turnaround time 2 business days.
    Outcome: Working website that met all requirements.

  • Scanning America

    • February 2010 to August 2010
    Team Members: Tom Miller, CSPO

    Worked with team to transfer client companies from paper to paperless and position them for the future.
    Outcome: 100% document transfer to paperless

  • Housing and Credit Counseling Inc.

    • October 2009 to June 2010

    Worked with staff to access and re-design website. Provided advice, recruited two developers to create a new website. Performed Stakeholder Analysis. Offered vision and problem statements. Gathered requirements.
    Outcome: Working website that improved the user experience.

  • Friends of the Kaw

    • October 2009 to June 2010

    Project scope: Automate data management to ensure customer retention. Requirements gathering, data conversion from paper to database, data mining to reduce duplication, data quality management. Consulted on Digital pictures with longitude and latitude – biologist wanted to document where environmental problems where, then forward to gov’t agency to lodge environmental complaints. Picture embedded with GPS data and uploaded to agency.
    Outcome: Successful data management.

  • Jewelry by Julie

    • October 2009 to November 2009

    The above URL is for her current website. I motivated her to create the original website. Then she had the above created.

    Led project to build website for retailer. Retailer creates and sells jewelry at store location and on website. Determined scope of project, gathered and validated requirements, performed fit gap analysis. Translated requirements into website; set up and tested eCommerce. Manage change requests, expectations. Load photographs, UAT,# pages designed 5 -7.
    Outcome: Successful website produced. Time frame: 2 months

  • Ramchip, Inc

    • August 2009 to Present

    Bid project to re-develop website with different content. Stakeholder Analysis, requirements elicitation.
    Outcome: Owner decided to not pursue project.

  • Sprint/Nextel Peoplesoft project

    • August 2007 to Present

    Provided Help desk support for PeopleSoft migration. Utilizing HP Openview, managed help desk tickets with resolution time of 5 – 10 minutes per ticket, depending on the complexity.

  • ChatNFiles bbs

    • March 2007 to Present
    Team Members: Tom Miller, CSPO

    Led project to re-develop website for owner. Found new website look (new template). Located a new telnet-based chat system (Dragon Chat). Worked with chat developer to make some requested changes to program. Updated files download interface.
    Outcome: Successful website produced. Timeframe: 1 month

  • Vangent, Inc

    • February 2007 to April 2007
    Team Members: Tom Miller, CSPO,

    Provided Financial Aid advice (Free Application for Federal Student Aid) and general help desk support for the US Department of Education callers.

  • Hal Segal

    • January 2006 to Present
    Team Members: Tom Miller, CSPO

    RFP to build a newsletter-type website. Elicited requirements with the stakeholders and developed most of the website.
    Outcome: RFP was not awarded. Timeframe: 1 month

  • ChatNFiles bbs

    • November 2002 to Present
    Team Members: Tom Miller, CSPO

    Led project to re-develop website. Elicited a new features list. Added features to UI. Website continues to be files download dominated.
    Outcome: Successful website produced. Timeframe: 1 month

  • White Horse Equestrian Center

    • March 2001 to Present
    Team Members: Tom Miller, CSPO

    Led project to develop newsletter type website. Elicited requirements. Created an informational and picture layout. Website was designed to attract more customers. It did.
    Outcome: Successful website produced. Timeframe: 1 month

  • Triple J Training Center

    • February 2001 to Present
    Team Members: Tom Miller, CSPO, Joy Underberg

    Led project to newsletter-type website for owner. Elicited requirements, graphical materials. Developed website to attract more customers.
    Outcome: Successful website produced. Timeframe: 1 month

  • ChatNFiles bbs

    • February 2001 to Present
    Team Members: Tom Miller, CSPO

    Lead project to develop bbs-like website for owner. Owner was active BBS Syop for many years. He had a large collection of shareware and freeware CD-ROMS. Elicited requirements. Developed basic chat and files download UI. Website rapidly gained a heavy download clientele due to Google. outcome: Successful website produced. Timeframe: 1 month

Tom Miller, CSPO's Volunteer Experience & Causes

  • Volunteer Experience

    • Volunteer

      my church.
      • Social Services
      September 1990 present (24 years 1 month)

      Attended Leadership 101 in June 2013.

      I sing in the church choir. I provide occasional music (Folk Singing) solo and with other members. I also do pickup and carry as well as a little ushering.

  • Volunteer Interests

    • Causes I care about:

      • Children
      • Civil Rights and Social Action
      • Economic Empowerment
      • Poverty Alleviation
      • Science and Technology
    • Organizations I support:

      • Agile KC - Member of Steering committee

Tom Miller, CSPO's Organizations

  • American Society for Quality

    • September 2013 to Present

    As a "solo" business owner I am interested in successfully consulting on "helping your business to stop leaking money." The methodology I use is the Lean Six Sigma Moneybelt. ASQ is the best umbrella organization for LSS.

  • The Scrum Alliance

    • October 2012 to Present

    The Scrum Alliance is focused on Agile/Scrum methods of rapidly executing projects with moving requirements set against pretty short to incredibly short deadlines. A CSPO is focused on managing a product/project using Agile/Scrum techniques.

  • Business Process Managment Institute

    • March 2010 to Present

    The BPM Institute looks at business process improvements and then automating the business processes. It can use methodologies like Lean Six Sigma to design and implement process improvements. It can use Business Process Methodology Notation and the automated tools that support that to automate (where practical) business processes.

  • International Institute of Business Analysis

    Member, KC Chapter Member
    • March 2009 to September 2012

    The IIBA and the KC Chapter are the premier professional organization for new and experienced business analysts. The International organization holds free and membership only educational webinars. The KC Chapter holds educational events on a monthly basis as well as CBAP training at least once a year.

Tom Miller, CSPO's Certifications

  • Certified Scrum Product Owner - CSPO

    • Scrum Alliance
    • October 2012
  • Certified Associate in Project Managment - CAPM

    • Project Management Institute
    • June 2009 to June 2014
  • Master Certification in "Customer Requirements Analysis", "Project Management" and "Internet Fundamentals"

    • May 2010 to May 2013
  • Microsoft Certified Professional (MCP)

    • Microsoft
    • March 2006
  • Microsoft Office Specialist (MOS)

    • Microsoft via Certiport
    • January 2006
  • A+ Certified Professional (PC Technician)

    • CompTIA
    • June 2002

Tom Miller, CSPO's Skills & Expertise

  1. Business Analysis
  2. Business Process Improvement
  3. Agile Methodologies
  4. Requirements Gathering
  5. Microsoft Office
  6. Technical Support
  7. Website Development
  8. Desktop Support
  9. Expression Web
  10. Databases
  11. Repackaging and Selling Data
  12. Leadership
  13. Project Management
  14. Training

Tom Miller, CSPO's Education

Continuing Education Units, Business Analyst and Web Programming


Taking course work to extend my Analyst and Programming skills including: User Experience Design (UXD), Certified Web Developer and Html5

The BrainTrust Consulting Group

Certified Scrum Product Owner, Agile/Scrum processes


Took a multi-day course that was a formal introduction to Scrum from a Product Owner prospective. Covered hands on labs in doing a sprint, creating users stories and creating/grooming a back log. The instructor used a Giant mechanical time clock to keep us focused on doing things within limited time constraints.

business process analysis, crafting better requirements


Johnson County Community College

CEU, Business and Information Technology


Have taken Business and Technical courses through:
I have taken Administrative Assistant Fundamentals, Mastery of Business (mini-MBA), TQM, Six Sigma and Intro. to PC Troubleshooting.
Previously I took some IBM Mainframe courses in Cobol and Command Level CICS as well as some PC courses and typing.

Business Analyst Boot Camp

CEU, I.T. Business Analyst Training

20092010 This was my first formal training in the Business Analysis process. I studied what requirements were and how to document them. I had homework and laboratory assignments that gave me student experience in creating requirements documentation.

Data Analyst Boot Camp

CEU, Data Analyst training


This course was a combination of this course: and additional work in Data Analysis using Sql. This was my first extended exposure to SQL. It is where I got the great books: Database Design for Mere Mortals & SQL Queries for Mere Mortals (2nd Edition) by Hernadez. These books are aimed at the non-Database Administrator. They provide example code for all the commonest DBMS (including Access, MySql, MsSQL and Oracle).

New Horizons Learning Center

CEU, Business and Information Technology

20052005 I took courses in Microsoft Server 2000, Microsoft Implementing Networks 2000. Microsoft Office Specialist courses for Word, Excel, Access, Outlook. Intro to SQL, Intro to Databases, Web developer courses for: JavaScript, Active Server Pages, PHP4, FrontPage 2002, Dreamweaver MX etc.
Business courses in: Managing Performance, Project Management Fundamentals, Project Teams, Effective Presentations, CompTIA Projects+

West Virgina College of Graduate Studies

none, Business/Commerce, General


I took courses in Linear Programming, Data Structures, Intro. to PL1, Accounting, Business Calculus, Quantitative Analysis, Statistics and Managerial Economics

University of Kansas

Bachelor's degree, Liberal Arts


My greatest achievement was putting myself through college. I took my first Computer Science and programming courses here.

Activities and Societies: Sing and Played Folk Music on 12 string guitar at Canterbury House.

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