
Business and Technology Consultant
Czech Republic

Business and Technology Consultant
Czech Republic
Expertise in working with people and their ideas. Helping organizations to execute on ideas that matter. Transforming ideas into requirements and then into product features. Leading project teams.
Customer Relationship Management, User-driven web applications, Social media, Requirements engineering, Project management
(Privately Held; 201-500 employees; Information Technology and Services industry)
November 2005 — Present (3 years)
Sample of recent engagements with Czech/Slovak blue chips:
- Web 2.0 portal for a Telco operator (Lead Analyst)
- feasibility study for a SOA workflow management system based on IBM WebSphere (Lead Analyst)
- Microsoft CRM implementation for a credit card company (Lead Analyst)
- training UML & OOA/D provided to a bank's IT personnel (Lecturer)
- strategic requirements analysis @ the departmental chiefs level of a telco operator (Lead Analyst)
(Information Technology and Services industry)
May 2001 — Present (7 years 6 months)
(Public Company; 5001-10,000 employees; Banking industry)
May 2004 — October 2005 (1 year 6 months)
Implemented a Marketing Campaign solution for 7000+ users (Siebel).
Coordinated and managed 2 application upgrades (Siebel).
Designed functionality for mobile sales force (Siebel).
Assisted in establishing a CRM Competence Center.
(Public Company; 5001-10,000 employees; Information Technology and Services industry)
August 2003 — April 2004 (9 months)
Analytical and consulting engagements in the Energy and Telco segments:
- business analysis and prototyping
- documentation quality assurance
- Siebel configuration (screens, views, applets)
(Information Technology and Services industry)
1999 — 2003 (4 years)
Various technical positions in IT systems analysis, development, and deployment. Exposure to a wide range of internet technologies and platforms.
2001 — 2005
Music 1998 — 1999
Customer Relationship Management, Customer Experience Management, convergent technologies, business process engineering, technology strategy, international travel, wine, politics, human interactions, ... (in no particular order)
CRM Association
Toastmasters International
IIR CRM & Telecoms Conference
Certificate in Applied CRM Strategy