
Independent Consultant, Software Entrepreneur
Czech Republic

Independent Consultant, Software Entrepreneur
Czech Republic
Expertise in working with people and their ideas. Helping organizations to execute on ideas that matter. Transforming ideas into requirements and then into product features. Leading project teams.
Offering expertise in: Customer Relationship Management, User-driven web applications, Social media, Requirements engineering, Use Cases, UML, Process modeling, BPMN, data structures, XML, RSS, Test management, UAT, Project management, Risk management, Change management, Lecturing, Training
Platform experience: J2EE, .NET, Siebel, Microsoft Dynamics CRM
Industries: Telecommunications (primarily Mobile and Web-related), Financial services, ISP
(Information Technology and Services industry)
February 2009 — Present (6 months)
Developing and operating Playground, a web-based tool that enables business people to voice their requirements, organize them, and collaborate with the delivery team so that they get the right things done.
(Information Technology and Services industry)
August 2003 — Present (6 years)
Helping clients define the functional scope of their projects; liaising with development teams to aid their understanding of the problem domain; managing change. Advocating the interests of business owners and stakeholders. Fluent in technical topics.
Building and sharing expertise in various domain such as Customer Relationship Management, Web applications, or Usability. Speaking and chairing conferences and events, such as:
- Mobile CRM, Budapest (Dec 2008)
- Telecoms CRM, CEM and User Experience, Prague (Jun 2008)
- Broadband Forum 2008, Vienna (Apr 2008)
- Telecoms CRM & Retention, Amsterdam (Feb 2008)
(Privately Held; 201-500 employees; Information Technology and Services industry)
November 2005 — November 2008 (3 years 1 month)
Leading analysis and design teams. Responsible for identifying, analyzing, and guarding project scope. Providing subject-matter leadership to both developers and business stakeholders.
Sample of recent engagements with Czech/Slovak blue chips:
- Web 2.0 portal built on BEA for a Telco operator (Lead Analyst)
- feasibility study for a SOA workflow management system based on IBM WebSphere (Lead Analyst)
- Microsoft CRM implementation for a credit card company (Lead Analyst)
- strategic requirements analysis at the departmental chiefs level of a Telco operator (Lead Analyst)
(Privately Held; 10,001 or more employees; Banking industry)
May 2004 — October 2005 (1 year 6 months)
Implemented a Marketing Campaign solution for 7000+ users (Siebel).
Coordinated and managed 2 application upgrades (Siebel).
Designed functionality for mobile sales force (Siebel).
Assisted in establishing a CRM Competence Center.
(Public Company; 5001-10,000 employees; Information Technology and Services industry)
August 2003 — April 2004 (9 months)
Analytical and consulting engagements in the Energy and Telco segments:
- business analysis and prototyping
- documentation quality assurance
- Siebel configuration (screens, views, applets)
(Information Technology and Services industry)
1999 — 2003 (4 years)
Various technical positions in IT systems analysis, development, and deployment. Exposure to a wide range of internet technologies and platforms.
2001 — 2005
Music 1998 — 1999
Customer Relationship Management, Customer Experience Management, convergent technologies, business process engineering, technology strategy, international travel, wine, politics, human interactions, ... (in no particular order)
CRM Association
Toastmasters International
IIR CRM & Telecoms Conference
Certificate in Applied CRM Strategy
UML Certification (OMG)