tish whitcraft

Current

SVP, Customer Experience/Operations at MySpace/Fox Interactive Media
Angel Investor at Pacific Grove Investments

Past

Vice President of Customer Experience and Operations at ooma
VP Global Cust Care at Yahoo
Chief Operating Officer at inServ

SVP/COO at Aegis Communications

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Industry

Internet

tish whitcraft’s Experience

SVP, Customer Experience/Operations

MySpace/Fox Interactive Media

(Public Company; 1001-5000 employees; NWS; Internet industry)

June 2008 — Present (1 year 6 months)

Responsible for global customer experience and support operations
Angel Investor

Pacific Grove Investments

(Venture Capital & Private Equity industry)

April 2008 — Present (1 year 8 months)

Investing in cool, disruptive start-ups
Vice President of Customer Experience and Operations

ooma

(Privately Held; 51-200 employees; Internet industry)

January 2007 — April 2008 (1 year 4 months)

Full P&L responsibility for the day-to-day operations including customer experience, product development, sales, marketing, online experience, Web/UED, customer technology and ecommerce infrastructure. There are currently 75 employees and over the past nine months have successfully implemented several backend systems around customer experience including a full multi-channel CRM, order provisioning automation with the local exchange companies and customer billing. The major focus of this role is to ensure the best customer experience end-to-end from product through to post sales, sales and business development, efficiency and profitability.
VP Global Cust Care

Yahoo

(Public Company; 10,001 or more employees; Internet industry)

2002 — 2007 (5 years )

lead all global customer operations for yahoo's 850MM users in 48 markets, including contact center ops, customer technology, customer experience, customer experience vision and strategy.
Chief Operating Officer

inServ

(Privately Held; 201-500 employees; Telecommunications industry)

2001 — 2002 (1 year )

lead vision, strategy, funding and day to day operations. this included marketing, product, finance, outsourcing, technology
SVP/COO

Aegis Communications

(Public Company; 10,001 or more employees; Outsourcing/Offshoring industry)

1996 — 1999 (3 years )

lead operations for this outsourcing company--15+centers, sales, marketing, technology