Timothy Alan Shoemaker

Timothy Alan Shoemaker

Senior Principal Consultant

Orange County, California Area
Computer Software

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Timothy Alan Shoemaker's Overview

  • MIS Supervisor at Alpha Microsystems
  • MIS Supervisor at Far West Industries
  • Chairman of the Board at Grace Memorial Church
  • IT Supervisor at Bourns Instruments

462 connections


Timothy Alan Shoemaker's Summary

I have worked for Epicor Software since 1999 and my current position is a Senior Principal Consultant in Professional Services. I have a history of successful implementations across varied industries, including Aerospace, Fabrication, Food, Cosmetics, Medical, Construction, and Electronics. Very comfortable working in both the Manufacturing and Financial aspects of the customer implementations. Familiar with MTO, MTS, ETO, CTO, and mixed mode manufacturing practices.

Specialize in problem resolution, helping end users as well as management understand ERP concepts, and to get the most out of the software.

As an Epicor Tech Support manager: Closed over 8000 service calls over 5 ½ years, and held one of the highest customer satisfaction survey scores. Leader on the “Customer Reference Initiative” (CRI) team responsible for resolving Customers’ needs through regular meetings with Development & Support.

Prior to Epicor, experience was almost exclusively with manufacturing companies, holding many positions that gave him the experience to fully understand the needs that many manufacturing companies have.

Specialties: Implementation, training, & project management of ERP Implementation. Business Process reviews for companies needing better business practices.
Microsoft Excel guru

Timothy Alan Shoemaker's Experience

Senior Principal Consultant

Epicor Software Corp

Privately Held; 1001-5000 employees; EPIC; Computer Software industry

August 1999Present (15 years 2 months) Irvine, CA

Responsibilities include project management, business consulting, training & assistance with implementing Avanté, Vantage & Epicor software packages. Specializing in Business Process Reviews as well as system setup reviews to ensure that system configuration is properly defined prior to going live on Epicor software.
Other Specialties include: Vantage 8.0x, Epicor 9.0x, Epicor Tool Sets (BPM, BAQ, BAM, Dashboards, Crystal), General manufacturing principals, cost accounting, system setup, system review. I take pride in finding the "other solution" that allows the customer to go live with fewer customizations.
For a period of nearly 2 years, I also held the position of Regional Consulting Manager for the Southwest region.
i have also worked in several other positions in Epicor Technical support (See below).

Board Member / Secretary of the Board

Christ Community Church of Laguna Hills

Religious Institutions industry

May 2012Present (2 years 5 months) Laguna Hills, CA

Secretary of the Board

Tenor (Singer), Secretary of the board, Audio Manager

Glory Gates Quartet Foundation

Nonprofit; 1-10 employees; Music industry

March 2003Present (11 years 7 months)

I sing tenor in a Gospel Quartet called the Glory Gates Quartet (www.glorygatesquartet.com) and am responsible for all the sound equipment, live mixing, as well as recording and mixing of our CD recordings. We have traveled to Europe six times on tour, as well as performed the National Anthem at four Lakers games at Staples Center.

Board Member / Secretary of the board

Christ Community Church of Laguna Hills

Religious Institutions industry

June 2000May 2007 (7 years) Laguna Hills, CA

Board member and Secretary of the board. Attended meetings, took minutes for all Board meetings as well as all general congregation meetings. I served in this elected position for two three year terms, with one year off between terms. During the second term, participated in helping to define and approve large building project, as well as a rewrite of the organizations corporate constitution.

Tech Support Manager

Epicor Software Corp

Privately Held; 1001-5000 employees; EPIC; Computer Software industry

August 1999December 2004 (5 years 5 months)

• Manager of Technical Support (04/2004 – 12/2004): Responsibilities include regular reporting of statistics to upper management as well as to subordinates. As a working manager, I continue to have direct contact with customers on a daily basis handling “regular” technical support issues. Problem escalation and resolution is a significant portion of my function.
• Team Lead – Technical Support (11/2001 – 04/2004): Responsibilities included leading and managing the team as they supported customers.
• Technical Support Analyst Senior (8/1999 – 11/2001): I was responsible for supporting customers who used Epicor’s Avanté ERP software package. These premier customers required periodic help for daily running of the software package as well as emergency resolutions to problems. Because of my expertise in ERP software packages.
Other responsibilities:
• Software testing and debugging: As new versions of Avanté were released, I was on a team responsible for “First Customer Ship” which was a type of Beta program where the software was run in a real world environment. I was instrumental in helping push four new versions of Avanté to market, each with a higher quality standard then before.
• “CRI Team” Lead: Epicor has a team called “CRI” which stands for Customer Referenceability Initiative. This team was a group of developers, tech support analysts and managers who met to improve the quality of the product.
• Training: I am called on to perform both internal training as well as training for our customers. I am a regular presenter at local monthly Avanté user group meetings, as well as Epicor’s annual world wide conference. One favorite class that I have taught for several years in a row is “Advance Excel features”.

Privately Held; Myself Only; Electrical/Electronic Manufacturing industry

November 1992July 1999 (6 years 9 months)

During my time at Datatronics (formerly Bourns Instruments) I held many positions within the company. Datatronics is a manufacturer of miniature, high reliability Magnetic products, Inductors, transformers, etc. Datatronics has 150 employees, shipping about $25 million per year. My diverse duties included:
• Systems Developer: I was asked to return to Datatronics to further develop the software I created while with Bourns (see below). Datatronics needed an MRP integrated an into software we had been using on since 1983. I designed and programmed the additional processes needed for full MRP planning.
• Production Control Supervisor: While still maintaining my position as IT Manager, I also filled in as a Production Control MGR. This gave me a better appreciation of the manufacturing process.
• Project Management: I was assigned to be the head of the Software Implementation Team for our new ERP Software system (Epicor’s Avanté). I was instrumental in the “on time” and “under budget” installation of the software. As Team leader I directed the path for the re-engineering of the company so that the software could be used non-customized.
• Safety Committee Chairman: In this part-time position I chaired the safety committee meetings, and coordinated plant safety, safety inspections, etc.
• Problem Solver: One of my abilities is in the area of problem resolution. Whenever a product, packaging, stocking, and even engineering problem happened, I was often called on as consultant to offer my opinion. This lead to one patent, and another idea that was worthy of a patent.
• Purchasing /shipping /receiving: These departments reported to me. Although I was not a Buyer, I was trusted with the responsibility of managing departments outside of my normal job functions.

MIS Supervisor

Alpha Microsystems

August 1988November 1992 (4 years 4 months)

Developed and maintained “in-house” software for Alpha Microsystems, a manufacturer of Mini-computers. Supervised a staff of 4 programmers. Developed many enhancements to the software to allow for easier use of the data already captured by previous programmers and systems. Many of the programs that I wrote became very popular because of their ease of use and multi-functionality. While working at Alpha, I gained a thorough working knowledge of MRP systems, which has helped me in my manufacturing experience.
Reason for leaving: Datatronics asked me to come back and rejoin the team.

MIS Supervisor

Far West Industries

February 1988August 1988 (7 months)

Maintained systems for Customers of Far West Industries, a reseller of computers and software.
Reason for leaving: Job offer by Alpha Microsystems

Chairman of the Board

Grace Memorial Church

April 1985February 1988 (2 years 11 months)

Position of leadership within a small (150 person) church in San Jacinto, CA. Elected for two terms. Became Chairman during the second term of office. This executive board handled all matters of the organization, including staffing, properties, financial budgets. Reason for leaving: Moved away from the area.

IT Supervisor

Bourns Instruments

Privately Held; 1001-5000 employees; Electrical/Electronic Manufacturing industry

February 1983February 1988 (5 years 1 month)

• I single handedly designed and programmed nearly all the software that was used to run the Bourns Instruments manufacturing process. Including Production control, Shop floor control, inventory, Sales order processing, Job costing (actual cost / lot controlled environment), and quality control systems including a specialized SPC system. Much of this software was in use until July 1998 when a new ERP package called Avanté from Epicor replaced it.
• I also developed a Quality Assurance computerized testing station, which automated the testing of our custom made transformers. My programs and hardware design integrated many different pieces of test equipment into a common testing system that were in continuous use for nearly 20 years when finally retired from use.
Reason for Leaving: Job offer by Far West Industries

Timothy Alan Shoemaker's Volunteer Experience & Causes

  • Volunteer Experience

    • Tenor, Secretary

      Glory Gates Quartet Foundation
      • Children
      April 2003 present (11 years 6 months)

Timothy Alan Shoemaker's Publications

  • Introduction to Consignment Inventory

    • Epicor Software blog
    • January 5, 2014

    Initial Blog entry on how to implement Consignment within Epicor ERP Software

  • GGQ 10th Anniversary CD: Still Standing

    • Self Published
    • June 30, 2012

    Still Standing is our latest project of Glory Gates Quartet. Proving to be the best CD we have published to date.

Timothy Alan Shoemaker's Skills & Expertise

  1. ERP
  2. Epicor
  3. Manufacturing
  4. Professional Services
  5. Business Process
  6. Software Implementation
  7. Program Management
  8. MRP
  9. Consulting
  10. Business Process Improvement
  11. Quality Assurance
  12. ERP Implementations
  13. Management
  14. Business Analysis
  15. Management Consulting
  16. Software Consulting
  17. Testing
  18. Software Development
  19. Leadership
  20. Business Intelligence
  21. MS Project
  22. Enterprise Software
  23. Microsoft Excel
  24. SharePoint
  25. Microsoft Office
  26. Microsoft Word
  27. Training
  28. Process Consulting
  29. Supply Chain Management
  30. Databases
  31. Software Documentation
  32. Team Leadership
  33. Operations Management
  34. Problem Solving
  35. Crystal Reports
  36. XSOL
  37. Vantage
  38. AVID Pro Tools
  39. Visio
  40. Avante
  41. Business Process Design

View All (41) Skills View Fewer Skills

Timothy Alan Shoemaker's Projects

  • MRP Project

    • February 1993 to June 1997
    Team Members: Timothy Alan Shoemaker

    Design, create and maintain new custom MRP System for the company.

Timothy Alan Shoemaker's Patents

  • Linear variable differential transformer with improved secondary windings

    • United States Patent 4808958
    • Issued September 3, 1987
    Inventors: Timothy Alan Shoemaker, Richard P. Hewitt, Paul F. Kitlas

    Novel method of winding the secondary windings of an LVDT. The idea was to wind both secondary windings at the same time, overlapping them in the middle to cause the secondaries to cross over each other. This in turn resulted in a more accurate LVDT.

Timothy Alan Shoemaker's Languages

  • English

    (Native or bilingual proficiency)
  • Basic Programming

    (Full professional proficiency)

Timothy Alan Shoemaker's Additional Information


Fishing, Camping, Singing, Travel, Computers, Audio Mixing, Digital Photography,

Groups and Associations:

Epicor Software Corp, Glory Gates Quartet Foundation, Christ Community Church

Honors and Awards:

• Presidents Club 2008, 2009
• Circle of Excellence, 2007, 2008, 2009, 2010, 2012
• Excellence Award 2002

Contact Timothy Alan for:

  • reference requests
  • getting back in touch

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