
Managing Director at Leading Interactive Reservations
Greater New York City Area

Managing Director at Leading Interactive Reservations
Greater New York City Area
Experienced e-commerce professional, focused on cross-channel customer experience. Broad background delivering growth via e-commerce channels to consumer and B2B markets.
Brand management, e-commerce marketing and operations, customer service
(Privately Held; 201-500 employees; Internet industry)
April 2007 — Present (1 year 7 months)
Drive Leading Hotels of the World's online revenue and global customer experience. Lead business team in introducing successful online initiatives including sales, e-servicing, and wireless functionality.
(Public Company; 10,001 or more employees; CD; Internet industry)
December 2001 — March 2007 (5 years 4 months)
Enhance Cendant Hotel Group's revenue and global customer experience online, as well as leverage the on-line channel to contribute to cost savings. Analyses of business opportunities, including financial impacts, effectively prioritizing online initiatives including sales, e-servicing, and wireless functionality. Key focus of this role include the development and implementation of new functionality, navigational improvements, interface changes and customer service features that enhance Cendant Hotel Group's products on the Internet
(Public Company; Internet industry)
2002 — 2007 (5 years)
(Public Company; Internet industry)
1999 — 2001 (2 years)
(Public Company; 10,001 or more employees; SCH; Internet industry)
1996 — 1999 (3 years)
Developed internal technology solutions for various Schwab portal efforts, primarily for Schwab Institutional.
(Privately Held; 51-200 employees; Music industry)
December 1994 — December 1996 (2 years 1 month)
Managed five-state sales region to record sales figures by aligning dealer base toward music production and audio/film post-production markets
Developed marketing materials for national trade shows and national distribution
BS, Business Management, 2002 — 2006
Music 1987 — 1990
MyBlogLog, Twitter
Wyndham Hotels "Jeffrey" Award - Outstanding Contribution to Marketing Organization (2006)
Lodging Hospitality Chain Leadership Technology Award for booking engine redesign (2002)
Schwab Chairman's Club Award for Outstanding Service (1997, 1999)
Schwab Institutional Rookie of the Year Award (1997)