
General Partner at BPO Automation Group
Greater Seattle Area

General Partner at BPO Automation Group
Greater Seattle Area
Software & communications sector professional with 15 years of technical, managerial, and leadership experience.
Past work in emerging technologies has been featured in Wired Magazine and televised on Science, History, Natl Geographic, and International syndicated networks. Currently engaged in real-estate data-integration for desktop & the small-business marketplace.
project & strategic management, product & business development, etc...
(Partnership; Real Estate industry)
January 2009 — Present (11 months)
As a general partner & business owner, my duties are varied and include market & business development, product development & strategic management, labor allocation & personnel management, and overseeing day-to-day operations.
Recent projects included project leadership for 3 new software products, deploying a high-speed corporate data-network, VOIP phone-system installation, staff training for new hires, and strategic product development with our software core vendor in Germany.
(Internet industry)
July 2007 — January 2009 (1 year 7 months)
Project Management & E-Commerce consulting, with a focus on Web 2.0 integration and E-Commerce Content Management Systems deployment.
Project Management work involves leading virtual & cross-functional teams of client employees, out-source & near-source contractors, and vendor integration resources. PM role follows PMBOK & SDLC best practices from project initiation through operations handoff, including financial planning & budget oversight, resource allocation & management, planning and oversight of infrastructure additions, systems integration oversight & review, virtual & cross-functional team management, metrics/statistical reporting.
Strategic marketing work includes media production, budget & resource allocation, ad-placement, branding, metrics & statistical analysis. Systems experience includes numerous client projects in both Microsoft & Unix/Linux/Open-Source environments, with Ruby on Rails, PhP, MySQL, and Java/J2EE platform expertise.
(Information Technology and Services industry)
April 2005 — July 2007 (2 years 4 months)
Responsibilities include financial planning & budget oversight, resource allocation & management, planning and oversight of infrastructure additions, systems integration oversight & review, virtual & cross-functional team management, metrics/statistical reporting using accepted SDLC & PMBOK methodologies.
Achievements include planning & deployment of web-portal, e-commerce, and integrated multimedia content-management & database systems for high-traffic (2 million per annum) online portal.
(Telecommunications industry)
January 2004 — February 2005 (1 year 2 months)
Responsibilities included include project financial planning & budget oversight, reporting customer-usage & churn metrics, planning & managing e-commerce & web-portal deployment, managing vendor relationships & e-commerce integration, outlining cost-benefit and ROI analysis, and developing/implementing employee training curriculum.
Achievements included implementation and integration of E-Commerce systems, integration of vendor database and digital satellite OSS retail systems, planning and deployment of customer-support portal customer-care systems, overseeing legacy systems integration using the SDLC and PMBOK methodologies and leading virtual & cross-functional groups.
(Public Company; 501-1000 employees; TSYS; Telecommunications industry)
September 2002 — November 2003 (1 year 3 months)
Responsible for managing Wireless E-911 report automation project using the SDLC & PMBOK methodologies. Led virtual & cross-functional development and Change Control Management teams to meet stakeholder specifications. Oversaw systems integration with OSS pipeline, legacy telecom systems, and E-911 call-routing applications.
Additional responsibilities included process refinement & streamlining, and developing end-user training curriculum & documentation. Successful project completion resulted in report-automation for 1000+ participating E-911 call-centers.
(Public Company; 10,001 or more employees; AWE; Telecommunications industry)
March 2001 — June 2002 (1 year 4 months)
Responsibilities included project & team management resulting in the successful deployment of 50 million+ visitor E-Commerce portal in FYI 2001.
Led virtual & cross-collaborative development & Change Control Management teams to ensure project completion within stakeholder specifications. Managed systems-integration with order-fulfillment, billing, provisioning, and legacy OSS systems pipeline using accepted PMBOK and SDLC methodologies.
Additional responsibilities included maintenance & release schedule oversight, requirements and capacity planning review, and weekly executive reporting on sales volume trending, traffic flow analysis, marketing impact, and content-delivery effectiveness.
(Public Company; 10,001 or more employees; AWE; Telecommunications industry)
March 2000 — March 2001 (1 year 1 month)
Responsible for managing a 400-person provisioning department spanning two regional call-centers and resulting in the deployment of 15 metro-markets across 7 states to exceed 150,000 customers in FYI 2000.
Technical responsibilities included vendor & internal systems integration oversight and planning-control, Corporate & FCC standards compliance-review, and uptime, capacity, and scalability requirements compliance review. Responsible for managing complete hardware & process overhaul for OSS-systems pipeline.
Additional responsibilities included weekly executive reporting and metrics, Change Control Management team participation, process refinement & streamlining, training curriculum development & documentation, and virtual/cross-functional troubleshooting team management.
(Public Company; 1001-5000 employees; VRSN; Information Technology and Services industry)
March 1997 — March 2000 (3 years 1 month)
Responsible for coordinating LNP Troubleshooting for over 100 participating CLECs with an average traffic volume exceeding 1 million customer ports per day and resolving systems issues related to the NPAC, Service-Order Administration, LSMS, STP, and SCP network nodes.
Additional responsibilities included process refinement & streamlining, developing training and troubleshooting curriculum, coordinating virtual/cross-functional troubleshooting teams to resolve issues with LNP, Caller-ID, Roaming, and Billing Support systems.
(Information Technology and Services industry)
January 1996 — March 1997 (1 year 3 months)
Responsibilities included E-Commerce portal design, testing, and deployment in accordance with the SDLC lifecycle. Primary tasks included web-application development and OSS database systems integration and Multimedia content-management, order-fulfillment, billing, and manufacturing OSS pipeline systems design & integration.
Achievements included successful portal deployment resulting in 10,000+ customer pre-orders FYI 1996.
Certificate , E-Commerce Architecture & Administration , 2002 — 2002
SCSA , Solaris Certified System Administrator , 2002 — 2002
BA , Business & Mass-Media Communications , 1998 — 2000
AAS , Associates (Transfer) , 1992 — 1994
Planning Commissioner, City of Blaine, WA
Shoreline Mngt Cmte, City of Blaine, WA
Wired Magazine Feature Article, August 2003